MF

Mostafa Fathy

Head of Customer Service at Majid Al Futtaim Group

Giza, Egypt

Work Experience

  • Head of Customer Service

    Majid Al Futtaim Group

    Nov 2022 - Present -2 yrs, 9 months

    Egypt

    • Job Details:Joined as a customer support agent, assisting customers with inquiries, complaints, and service needs while ensuring a positive customer experience. Currently supervise and guide a team of frontline staff, providing coaching and performance feedback.

  • Telesales Representative

    Etisalat

    Mar 2021 - Feb 2022 -11 months

    Egypt

    • Job Details:Specialized in selling home broadband packages to new and converting competitor customers. Consistently achieved and exceeded monthly sales targets and KPIs.

  • Customer Support Team Leader

    Vodafone

    Jan 2019 - Mar 2021 -2 yrs, 2 months

    Egypt

    • Job Details:Began as a customer support agent, delivering high-quality service and achieving performance targets. Supervise and mentor a team of 10~15 agents, providing coaching, training, and performance feedback.

    • Education

    • Bachelor's Degree in Commerce

      Helwan University

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    Languages

    • Arabic

      Beginner

    • English

      Beginner
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