MA
Mosab awad
IT Support Specialist
Riyadh, Saudi ArabiaWork Experience
Noor Elrahma Hotel
Jan 2025 - Jun 2025 -5 months
Saudi Arabia
- Job Details:Delivered IT support for staff using Opera PMS and SAP systems. Installed, configured, and maintained hospitality-related applications (POS). Managed user accounts, access permissions, and system updates. Prepared technical reports for management to ensure smooth operations.
ICU Company
Apr 2021 - May 2024 -3 yrs, 1 month
Sudan
- Job Details:Provided application and system support with focus on ERP/SAP environments. Troubleshot hardware, software, and network issues for end users. Conducted staff training sessions to improve adoption of IT systems.
Desktop & Network Support Engineer
Twins IT Professional
Feb 2020 - Jun 2021 -1 yr, 4 months
Sudan
- Job Details:Installed and configured Windows-based systems and applications. Supported network infrastructure and peripheral devices. Documented incidents and implemented process improvements.
Education
Bachelor's Degree in Information Technology
International University of AfricaJan 2013 - Jan 2017 - 4 yr
Skills
- Hotel Management Systems
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Hospitality-specific IT Support & System Maintenance
- Network and System Troubleshooting in Hotel Environments
- User Account Administration & System Configuration
- Documentation & Reporting for IT Operations
- project management & process improvement
- Strong communication
- Organizational skills
- Multitasking
View More
Languages
Arabic
FluentEnglish
Fluent