Mosaab Shawgi Abdalla

Technical Engineer

• Job Details:Developed and maintained wired and wireless telecom network infrastructure across the organization, contributing to system uptime of 99.7%. Diagnosed and resolved complex network and hardware issues, improving fault resolution time by 30%. Implemented new telecom technologies including 4G systems, increasing customer satisfaction and reducing downtime. Coordinated with vendors and suppliers for equipment sourcing, achieving a 15% reduction in procurement delays. Conducted regular audits and quality checks to ensure full compliance with telecom regulations. Spearheaded technical documentation overhaul and generated 20+ updated network diagrams, reducing troubleshooting time for field engineers by 30% and improving network uptime. Mentored junior engineers and support staff on network maintenance, tools, and safety standards. Resolved 30+ critical network outages and emergency events, leveraging troubleshooting skills to restore services exceeding agreed SLAs by 15%.