Basic Info

Morad Morad

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Branch Manager at Bescletta

Experience Details

Branch Manager

Sales/Retail

Manager

Responsible for the administration and efficient daily operation of a full service.
Responsible for communication with the administration and stores and preparation products orders.
Responsible for Product sales and making customers’ data base.
Responsible for the overall appearance of the branch.
Responsible for Increasing and developing branch sales.
Provides a superior level of customer relations and promotes the sales and service.
Guidance and staff motivation.
Provides leadership, training and supervision
Responsible for negotiate with companies and sales outdoor


Company Details

Bescletta

Cairo, Egypt

More than 1000 employees

Retail

N/A

Dec 2015 to present (1 year)
Customs Broker at Qatar Customs

Experience Details

Customs Broker

Logistics/Supply Chain

Manager

-Responsible for communication with customers.
-Prepare shipment papers and work on Elnadeeb System.
-Follow-up to the shipping company and make Delivery Order.
-Clearing shipment in Doha seaport.
-Follow-up drivers and coordination with them.
-Make sure the arrival of shipment to the customer.
-Creating new customers.


Company Details

Qatar Customs

Doha, Qatar

11-50 employees

Logistics and Supply Chain

N/A

Oct 2013 to Oct 2015 (2 years)
Customer Service at Vodafone

Experience Details

Customer Service

Customer Service/Support

Entry Level

-answer calls and respond to emails
- handle customer inquiries both telephonic ally and by email
-research required information using available resources
-manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
-update existing customer information
- process orders, forms and applications
-identify and escalate priority issues
-route calls to appropriate resource
-follow up customer calls where necessary
-document all call information according to standard operating procedures
-complete call logs
-produce call reports


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2012 to Jul 2014 (2 years 6 months)
Sales indoor at ACTIV

Experience Details

Sales indoor

Sales/Retail

Experienced (Non-Manager)

Responsible for communication with customers.
-Responsible for Product sales and making customers’ data base.
- Responsible for developing branch sales.
-Responsible for sales all types of clothes and shoes and accessorize


Company Details

ACTIV

Cairo, Egypt

More than 1000 employees

Retail

N/A

Jan 2010 to Jan 2012 (2 years)

Education

Bachelor of law in law

Education Details

Bachelor of law

law

Ain Shams University, Egypt

C / Good / 65 - 75%

Graduated from Faculty of Law,Ain Shams University.

N/A

Ain Shams University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tabary

Egypt

2008

B / Very Good / 75 - 85%

N/A

tabary
2008

Certifications

ICDL
Oct 2012

Certificate details

ICDL

Oct 2012

N/A

N/A

N/A

UNESCO

N/A

Training and Courses

Training/Course Details

Customer service training program from Vodafone.

Jan 2013

Vodafone

• Customer service training program from Vodafone.

Training/Course Details

Cycle Customs clearance

Jan 2013

State of Qatar.

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

All Microsoft OfficeAll Microsoft WindowsArabicBranch ManagerBusiness DevelopmentBusiness Services - OtherCreativeCustomer ServiceCustomer Service Training Program From Vodafone.Customs BrokerCycle Customs ClearanceDetails-orientedEnglishGYMHandles StressHard WorkerICDLInternet Application.LawLogisticsLogistics And Supply ChainManagement SkillsRetailSalesSales IndoorService And ConsultingSupportSwimmingTeam PlayerTransportationVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

All Microsoft Windows

All Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

All Microsoft Office

All Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Application.

Internet Application.

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Service and consulting

Service and consulting

: Expert

: Extreme - I love it!

:

3-5 years

Management skills

Management skills

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Details-oriented, Handles Stress, Team Player

Online Presence

https://www.facebook.com/morad69

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