Basic Info

Mona Rashed

4 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior Customer Service Representative at Etisalat UAE

Experience Details

Senior Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE

Ajman, United Arab Emirates

More than 1000 employees

Telecommunications

N/A

Dec 2016 to present (11 months)
HR Assistant at Lokma Group

Experience Details

HR Assistant

Human Resources

Entry Level

 Responsible for the contract renewal process by preparing contracts and social insurance forms and contacting employees to sign the new contract.
 Maintain employee information by entering and updating employment and status-change data.
 Assist with day to day operations of the HR functions and duties.
 Coordinate HR projects (meetings, training, surveys etc) and take minutes.
 Provide payroll information by collecting time and attendance records.
 Deal with employee requests regarding human resources issues, rules, and regulations.
 Maintaining computer system by updating and entering data.
 Posting job ads and organizing resumes and job applications.
 Assist in the recruiting process by conducting phone interviews
 Welcomes new employees to the organization by conducting orientation


Company Details

Lokma Group

Cairo, Egypt

N/A

Manufacturing

N/A

Dec 2014 to Dec 2016 (2 years)
International Account Advisor at Vodafone

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone

Giza, Egypt

More than 1000 employees

Consumer Services , Telecommunications

www.vodafone.ie

Mar 2012 to Sep 2014 (2 years 6 months)

Education

Bachelor's Degree in Public relations&Advertising

Education Details

Bachelor's Degree

Public relations&Advertising

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2007 - 2011

Certifications

IBM
Jul 2011

Certificate details

IBM

Jul 2011

N/A

N/A

N/A

Edu Egypt ITI

Soft skills ( Communication s

ICDL
Nov 2011

Certificate details

ICDL

Nov 2011

N/A

N/A

N/A

N/A

English
Feb 2010

Certificate details

English

Feb 2010

81 % out of 100 %

N/A

N/A

Berlitz

Level 5

Human Resource
Oct 2016

Certificate details

Human Resource

Oct 2016

N/A

N/A

N/A

AUC

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCompetingConsumer ServicesCustomer ServiceEnglishFlexibleHR AssistantHuman ResourceHuman ResourcesIBMICDLInternational Account AdvisorManufacturingMicrosoft OfficeOrganizerPlannerPresenterPublic Relations&AdvertisingSenior Customer Service RepresentativeSportsSupportSupportiveTelecommunicationsTravellingWork With Groups

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Little

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Presenter, Organizer, Flexible / Adaptive, Supportive

Online Presence

http://facebook.com/MoOny.Saeed

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