Montasir Zeidan

Procurement and Supply Freelancer

• Job Details:Managing end-to-end procurement activities, including RFQs, negotiations, and purchase order processing. Sourcing reliable vendors and maintaining strong supplier relationships. Evaluating supplier performance and ensuring compliance with quality standards. Coordinating logistics and delivery schedules to ensure timely receipt of goods/services. Optimizing cost savings without compromising quality or delivery timelines.

Sales & Business Development Supervisor

• Job Details:Led and managed the sales team to achieve a 20% year-over-year revenue growth and expanded market share by 30% across the UAE and GCC and African regions. Identified and developed new business opportunities through strategic partnerships, market analysis, and client engagement. Maintained and grew relationships with key clients, ensuring high levels of customer satisfaction and repeated business. Prepared and implemented effective sales strategies and business development plans aligned with company objectives.

Customer Service Officer

• Job Details:Delivered exceptional customer service by handling inquiries, resolving complaints, and processing banking transactions efficiently and professionally. Assisted customers with account management, credit card services, loan queries, and digital banking support. Promoted HSBC products and services based on customer needs and eligibility, contributing to cross-selling targets. Ensured strict compliance with HSBC policies, UAE Central Bank regulations, and global banking standards.