Monazir Hassan Chishty

Technical Support Specialist

• Job Details:Resolved complex operational and technical issues through cross-functional collaboration with engineering and product teams. Provided expert technical support for Dyson products including vacuum cleaners, air purifiers, and hair care tools via phone and chat channels. Implemented process improvements that enhanced workflow efficiency and customer satisfaction metrics by 25%. Analyzed customer feedback to identify product improvement opportunities and communicated findings to development teams.

Banking Support Specialist

• Job Details:Delivered comprehensive banking customer service through multiple channels including phone, chat, and email. Diagnosed and resolved complex account discrepancies and transaction issues with 98% first-contact resolution rate. Consistently exceeded key performance indicators including customer satisfaction scores, response time, and resolution rate metrics. Maintained strict compliance with financial regulations and security protocols during all customer interactions.

Senior Customer Support Executive

• Job Details:Provided high-quality technical support for Windows OS, Microsoft Office 365, and Azure cloud platform. Achieved and maintained 95% customer satisfaction rating through effective troubleshooting and clear communication. Mentored and trained 15+ junior support executives on technical procedures, customer interaction standards, and security protocols. Collaborated with channel partners and utilized Salesforce CRM to manage customer interactions and track resolution metrics.