Basic Info

Mona Khalil

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

HRSS Admin at Citi Bank N.A Egypt

Experience Details

HRSS Admin

Human Resources

Experienced (Non-Manager)

 Handle the medical insurance for the staff and non-staff (e.g. sending the medical batches, sending addition & deletions, solving issues with the medical insurance provider,...etc.)
 Prepare the social insurance forms no. 1, 2 & 6.
 Prepare work permits.
 Send all kinds of needed reports or letters to the labor law offices.
 Handle the non-staff leaves.
 Update the non-staff HC.
 Compare the NEMS reports with the HC reports.
 Participate in adding and deleting members to the life insurance plan.
 Update CitiDocs with the newly hired staff.
 Prepare HR letters for staff & non-staff.
 Prepare the needed documents for the resigned/laid off staff.
 Take HR minutes of meetings.
 Filling.


Company Details

Citi Bank N.A Egypt

Cairo, Egypt

101-500 employees

Banking

N/A

Sep 2016 to present (10 months)
Recruitment Assistant at ACFP Manufacturing Co.

Experience Details

Recruitment Assistant

Human Resources

Experienced (Non-Manager)

Recruitment tasks:
 Receive a list of vacancies to be filled in from the HR Director.
 Locate potential candidates according to the organization’s goals.
 Draw up job adverts for vacancies.
 Filtration.
 Screening.
 Set appointments for the initial HR interviews.
 Conduct initial HR Interviews and evaluate the applicants.
 Administrate all types of testing regarding the jobs.
 Set appointments for technical interviews with relevant departments' managers.
 Send apology emails for the rejected applicants.
 Update the recruitment database according to the results of each wave.
 Send all related documents for the accepted candidates to the Recruitment Manager.
 Prepare new employees’ hiring documents and induction plans.

Personnel & Payroll tasks:
 Participate in forms number 1 and 6 preparation.
 Participate in reviewing the employees’ attendance, absence hours & over time hours.

Administrative tasks:
 Prepare all needed recruitment reports (e.g. Starters & Leavers’ Report).
 Attend meetings with the external HR or Recruitment agencies.
 Filling the bank application for the newly hired.
 Filling (electronic & manual).


Company Details

ACFP Manufacturing Co.

Cairo, Egypt

501-1000 employees

Manufacturing

N/A

Dec 2014 to Nov 2015 (11 months)
Customer Service Specialist- email team at Sony UK , Sykes Enterprises

Experience Details

Customer Service Specialist- email team

Customer Service/Support

Experienced (Non-Manager)

 Check daily technical issues for Sony UK customers sent via mail.
 Solve any problem might occur to any Audio and Video device.
 Send following up mails.
 Escalate any unsupported complicated technical issue to Tier 2 support and Tier 3 in UK


Company Details

Sony UK , Sykes Enterprises

Giza, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Dec 2012 to Nov 2013 (11 months)
Guest Relationship & HR Coordinator at The Pharaonic Village

Experience Details

Guest Relationship & HR Coordinator

Administration

Experienced (Non-Manager)

Training tasks:
 Define the training needs of the employees & communicate it to the employees.
 Prepare the training materials.
 Review the trainees’ attendance and absence.
 Evaluate the trainees’ performance.
 Prepare training reports and provide it to the CEO

Recruitment tasks:
 Filtration.
 Sourcing.
 Initial screening.
 Conducting HR interviews.

Guest relations tasks:
 Solve any problem the guests face.
 Report any concern regarding the cleaning, employees’ performance…etc. to the GM.


Company Details

The Pharaonic Village

gizah, Egypt

101-500 employees

Travel and Tourism

N/A

Sep 2011 to Aug 2012 (11 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Cairo University, Egypt

C / Good / 65 - 75%

Cairo University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Haram secondary school

Egypt

2007

A / Excellent / 85 -100%

Al-Haram secondary school
2007

Certifications

Certificate details

Business Process Outsourcing

Aug 2011

N/A

N/A

N/A

ITI

N/A

Certificate details

Essentials of Human Resources Management

Jul 2014

N/A

N/A

N/A

Society of Human Resources Management & Amcham

N/A

Certificate details

Human Resources Management Diploma

Mar 2017

N/A

N/A

N/A

AUC

N/A

Training and Courses

Training/Course Details

Business Process Outsourcing

Aug 2011

ITI

Training/Course Details

English

May 2012

Berlitz

Training/Course Details

MS Office Course

Jan 2011

Edu Egypt

Training/Course Details

Deutsch

Nov 2015

Goethe

N/A

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Profile Skills and Keywords

AdministrationAdminstrationArabicBankingBusiness AdministrationBusiness Process OutsourcingComputer HardwareCustomer ServiceCustomer Service Specialist- Email TeamDeutschDrawing CartoonsEnglishEntrepreneurEssentials Of Human Resources ManagementGermanGuest Relationship & HR CoordinatorHRHRSS AdminHard WorkerHuman ResourcesHuman Resources Management DiplomaInternetLeaderMS OfficeMS Office CourseManufacturingNat Geo ChannelNegotiatorOffshoringOutsourcingPetsReading Short StoriesRecruitment AssistantSupportSurfing The InternetTeam PlayerTechnical SupportTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Computer Hardware

Computer Hardware

: Intermediate

: Medium

:

Less than 1 year

Technical Support

Technical Support

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

HR

HR

: Advanced

: Extreme - I love it!

:

1-3 years

Adminstration

Adminstration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Technical Support

Technical Support

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Negotiator, Entrepreneur, Team Player

Online Presence

https://eg.linkedin.com/in/monasamirkhalil

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