Basic Info

Mona Al-Sahhar

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Experience Communication Analyst at Vodafone Egypt

Experience Details

Customer Experience Communication Analyst

Business Development, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Egypt

More then 1000 employees

Telecommunications

N/A

Nov 2015 to present (1 year 1 month)

Achievements


I have been rated 1st in last year in University. At work, I have won 5 different awards from Vodafone Egypt. The latest one was for having an exceptional performance while working in a team which managed to hire more than 400 employees in less than 4 months.

Education

Bachelor's Degree in English Language and Literature/Letters

Education Details

Bachelor's Degree

English Language and Literature/Letters

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

N/A

* Rated 3rd in 3rd Year * Rated 1st in 4th Year

Faculty of Arts, Ain shams University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Our lady of perpetual succor school

Egypt

2000

A / Excellent / 85 -100%

N/A

Our lady of perpetual succor school
2000

Training and Courses

Training/Course Details

Strategic Thinking

Jul 2011

Harvard Manage Mentor

N/A

Training/Course Details

HR Diploma

Dec 2014

Alison Free Online Learning

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalArabicBusinessCommunication SkillsCustomer Experience Communication AnalystCustomer ServiceDetails-orientedEnglishEnglish Language And Literature/LettersHR DiplomaMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointOrganizerSocialStrategic ThinkingSupportSupportiveTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Administration

Administration

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Organizer, Details-oriented, Social, Supportive

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