Basic Info

Mona Abdel Shafy

15 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Students Affairs Administrator at the Alexandria Center for Hellenistic Studies (ACHS) at Bibliotheca Alexandrina

Experience Details

Students Affairs Administrator at the Alexandria Center for Hellenistic Studies (ACHS)

Administration

Experienced (Non-Manager)

- Assist with the planning and development of a set of goals and objectives for the student services unit in conjunction with the college strategic planning, Implements goals and objectives.
- Coordinate and administer student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientations.
- Coordinate between the students and the professors
Counsel and confer with students providing program procedures, policies, goals, and objectives, technical guidance, and problem resolution.
- Direct students to appropriate advisor or departmental manager.
- Provide coordination of program activities for students regarding departmental services.


Company Details

Bibliotheca Alexandrina

Alexandria, Egypt, Egypt

501-1000 employees

Architectural and Design Services, Education

https://www.bibalex.org/en/default

Nov 2008 to Sep 2014 (5 years 10 months)
Project Manager at B&A Group

Experience Details

Project Manager

Project/Program Management

Experienced (Non-Manager)

 Arranging the meetings and writing the Minutes.
 Preparing and arranging for conferences.
 Preparing classes for UCMAS students.
 Estimating the budget, and preparing the final office budget.
 Schedule meetings and arrange conference rooms.
 Alert manager about cancellations or new meetings.
 Receive and relay telephone messages.
 Maintain hard copy and electronic filing system.
 Organizing and maintaining files and records.
 Planning and scheduling meetings and appointments.
 Preparing and editing correspondence, reports, and presentations
 Preparing NLP and NCD events.


Company Details

B&A Group

Alexandria, Egypt, Egypt

1-10 employees

Education

N/A

Oct 2006 to Oct 2008 (2 years)
Personal Assistance) at Water Technology and Environment Treatment Company

Experience Details

Personal Assistance)

Administration

Entry Level

 Arranging the meetings and writing the Minutes.
 Arranging travel, visas and accommodation.
 Answering phone calls and taking messages.
 Organizing and maintaining diaries and making appointments;
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
 Producing documents, briefing papers, reports and presentations.
 Organizing and attending meetings and ensuring the manager is well prepared for meetings.
 Liaising with clients, suppliers and other staff.
 Preparing letters, presentations and reports.


Company Details

Water Technology and Environment Treatment Company

Alexandria, Egypt, Egypt

11-50 employees

Government

N/A

Aug 2004 to Sep 2006 (2 years 1 month)
Customer Service Representative at Egyptian British Trade Company

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

 Suggesting information about the company’s products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Prepares product or service reports by collecting and analyzing customer information.  Communicating with customers by telephone, email, letter and face to face.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Meeting with other managers to discuss possible improvements to customer service.


Company Details

Egyptian British Trade Company

Alexandria, Egypt, Egypt

11-50 employees

Transportation

N/A

Jun 2003 to Jun 2004 (1 year)
Administrative Officer at ACC a Computer Company

Experience Details

Administrative Officer

Administration

Entry Level

 Answering phone calls taking massages.
 Dealing with incoming email, faxes and posts.
 Producing documents, briefing papers, reports and presentations.
 Meeting Customers.
 Preparing Agendas for meetings.


Company Details

ACC a Computer Company

Alexandria, Egypt, Egypt

1-10 employees

Computer Hardware

N/A

Jan 2003 to May 2003 (4 months)
Sales Representative at Asma Technology Group

Experience Details

Sales Representative

Sales/Retail

Entry Level

 Sell Electronic products to customers
 Work with the Customers to know what they want.
 Finding new sales leads by calling new customers.
 Create solutions and ensure a smooth sales process.
 Developing and maintaining business relationships with current customers and prospective customers.
 Makes telephone calls and in-person visits and presentations to existing and prospective customers.
 Developing clear and effective written proposals/quotations for current and prospective customers.


Company Details

Asma Technology Group

Alexandria, Egypt, Egypt

1-10 employees

Computer Hardware

N/A

Oct 2001 to Dec 2002 (1 year 2 months)

Education

BS in Arts

Education Details

BS

Arts, English Arts

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Nasr Girls' College

Egypt

2000

A / Excellent / 85 -100%

N/A

EL Nasr Girls' College
2000

Certifications

Diploma in NLP
Nov 2007

Certificate details

Diploma in NLP

Nov 2007

N/A

N/A

N/A

UCMAS

N/A

Certificate details

Effective Business Skills Program

Dec 2008

N/A

N/A

N/A

N/A

Certificate details

Practitioner’s Diploma in NCD (Neuro Conditioning Dynamic).

Jan 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Diploma in NLP (Neuro Linguistics Programming).

Nov 2007

Canadian Training Center of Neuro-linguistic programming

Training/Course Details

Practitioner’s Diploma in NLP (Neuro Linguistics Programming).

Nov 2007

Canadian Training Center of Neuro-linguistic programming

N/A

Training/Course Details

Certificate of Achievement in Effective Business Skills Program.

Mar 2008

Canadian Training Center of Neuro-linguistic programming

N/A

Training/Course Details

Practitioner’s Diploma in NCD (Neuro Conditioning Dynamic).

Apr 2007

Canadian Training Center of Neuro-linguistic programming

N/A

This profile is fresh!
Last update 30 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrative OfficerArabicArchitectural And Design ServicesArtsBusiness AdministrationBusiness DevelopmentBusiness-orientedCertificate Of Achievement In Effective Business Skills Program.Computer HardwareCustomer ServiceCustomer Service RepresentativeCustomer-orientedDiploma In NLPDiploma In NLP (Neuro Linguistics Programming).EducationEffective Business Skills ProgramEnglishEnglish ArtsFrenchGovernmentHard WorkerICDLInternetMicrosoft OfficeNCD (Neuro Conditioning Dynamic).NLPNLP (Neuro Linguistics Programming)Office CoordinationOnline ApplicationsOrganizerPersonal Assistance)PlanningPractitioners Diploma In NCD (Neuro Conditioning Dynamic).Practitioners Diploma In NLP (Neuro Linguistics Programming).PresenterProgram ManagementProjectProject ManagementProject ManagerRetailSalesSales RepresentativeStudents Affairs Administrator At The Alexandria Center For Hellenistic Studies (ACHS)SupportTeachingTransportation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Online Applications

Online Applications

: Advanced

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

More than 7 years

NLP

NLP

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

Planning

Planning

: Expert

: Extreme - I love it!

:

5-7 years

Business Administration

Business Administration

: Expert

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

5-7 years

NCD (Neuro Conditioning Dynamic).

NCD (Neuro Conditioning Dynamic).

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

NLP (Neuro Linguistics Programming)

NLP (Neuro Linguistics Programming)

: Intermediate

: High

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Presenter, Customer-oriented, Organizer

Online Presence

https://www.facebook.com/haytham.mona

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mona's full profile and find more great talent and professionals to join your team.