Momen EL Geddawy

Client Service Representative

• Job Details:Skilled in handling customer inquiries, guiding users through payment processes, product usage, and troubleshooting technical issues to ensure customer satisfaction. Experienced in gift card redemption, resolving card-related issues, and providing detailed guidance on maximizing card value. Proficient in using Redmine for issue collaboration, Zoho for task management, and CRM systems for documenting interactions, tracking issues, and ensuring timely follow-ups. Delivers training and support for customers on new product features, while collaborating with cross-functional teams to improve processes and enhance the overall customer experience.