Basic Info

Mohsen mohamed

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT service desk coordinator at IBM

Experience Details

IT service desk coordinator

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

IBM (multinational)

Cairo, Egypt

N/A

Information Technology Services

N/A

Apr 2013 to present (4 years 3 months)
Software Support Engineer (intern) at EBC

Experience Details

Software Support Engineer (intern)

Banking, IT/Software Development, Engineering - Other

Experienced (Non-Manager)

N/A


Company Details

EBC

Egypt

101-500 employees

Banking

N/A

May 2016 to present (1 year 2 months)
Technical Support Engineer at Etisalat UAE

Experience Details

Technical Support Engineer

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

-handle in going calls and provide the needed support in wide range of technologies like Internet, wimax networking internet, IPTV networking, Wifi networks and access points, PBX system, Del systems, PABEX an d Faxes
-Providing a remote wide technical support mainly in Gulf Region.
(communicate with different cultures)
-Work on Cisco network and VPN technology.
-Troubleshoots and solving network, switches and running services
problems to ensure minimal disruption of critical applications.
-Long term planning to avoid future faults of network expansion and
increasing network availability without affecting quality.


Company Details

Etisalat UAE

Egypt

501-1000 employees

Information Technology Services

N/A

Feb 2012 to Sep 2012 (7 months)
Volunteer (volunteer) at Resala

Experience Details

Volunteer (volunteer)

Analyst/Research

Student

charity association activities


Company Details

Resala

Egypt

More then 1000 employees

Renewables and Environment

N/A

Mar 2006 to Aug 2011 (5 years 5 months)
Network Associate (intern) at ITTC/CAPMAS

Experience Details

Network Associate (intern)

Engineering - Telecom/Technology

Student

Cisco Network associate certified


Company Details

ITTC/CAPMAS

Egypt

101-500 employees

Education

N/A

Aug 2009 to Sep 2009 (1 month)
Telecom Engineer (intern) at Motorola

Experience Details

Telecom Engineer (intern)

Engineering - Telecom/Technology

Student

Training on multiple telecommunication systems like GSM, 2Way, wimax .. etc


Company Details

Motorola

Egypt

51-100 employees

Engineering Services

N/A

Jun 2008 to Jul 2008 (1 month)

Achievements


customer orientation


able to organize resala days
ability to help million of people in a day


i have anther achievements with AUC as a project research CSC

Education

Engineering in communication Engineering

Education Details

Engineering

communication Engineering, Electronics , Networking

Cairo University, Egypt

C / Good / 65 - 75%

Telecommunications Electornics Networking DSP Operating systems RTOS Microwaves RF enginneeing programming C and C++ Matlab programming

N/A

Cairo University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2005

A / Excellent / 85 -100%

N/A

Orman
2005

Certifications

CCNA
Sep 2009

Certificate details

CCNA

Sep 2009

N/A

N/A

N/A

N/A

Certificate details

Intel Retail Specailist

Aug 2014

100 out of 100

N/A

N/A

Intel

N/A

Certificate details

Intel Retail Professional

Aug 2014

100 out of 100

N/A

d4b6bcea-05db-4b3c-a1fc-a2dd3249e41f

Intel Corporation

N/A

Certificate details

Intel Retail Manager

Sep 2014

100 out of 100

N/A

N/A

Intel Corporation

N/A

Training and Courses

GSM at MOTOROLA
Jul 2008

Training/Course Details

GSM

Jul 2008

MOTOROLA

N/A

ITIL V3 at IBM
Jun 2013

Training/Course Details

ITIL V3

Jun 2013

IBM

Information Technology infrastructure library V3

Training/Course Details

CCNA

Sep 2009

IT-CAPMAS

Cisco Certification for network associate Engineer

Training/Course Details

Linux RHCE

Dec 2013

IBM

Redhat certified Engineer course

Training/Course Details

MS-Lync

Sep 2014

Microsoft

N/A

Training/Course Details

Exchange Admin

Sep 2014

Microsot

N/A

Training/Course Details

Microsoft SQL

May 2016

w3 IBM

N/A

Training/Course Details

Microsoft SQL

May 2016

w3 IBM

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdaptiveArabicBankingC++ , CCCNACommunication EngineeringComputerCreativeCreativityCustomer ServiceCustomer SupportDatabaseDevelopmentEducationElectronicsEngineering ServicesEnglishExchange AdminFlexibleFrenchGSMGermanHard WorkerHealthy SportsHelp DeskIBMITIT ManagementIT Service Desk CoordinatorIT SpecailistITIL V3Information Technology (IT)Information Technology ServicesIntel Retail ManagerIntel Retail ProfessionalIntel Retail SpecailistInternetItalianLinuxLinux RHCEMCITPMS-LyncMatlabMicrosoft ExcelMicrosoft OfficeMicrosoft ProjectMicrosoft SQLMicrosoft SQL ServerMicrosoft Visual StudioNetwork AdministrationNetwork AssociateNetworkingOrganizingPresentation SkillsProblem SolverProblem SolvingProductionProgrammingProject ManagementRenewables And EnvironmentResearchSQL DatabaseService Desk DeliverySoftware DevelopmentSoftware Support EngineerSupportTeam PlayerTechnical AnalysisTechnical SupportTechnical Support EngineerTelecom EngineerVolunteerWeb DevelopmentXML

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Programming

Programming

: Expert

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Expert

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Expert

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

1-3 years

Matlab

Matlab

: Advanced

: High

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: High

:

3-5 years

Technical Analysis

Technical Analysis

: Advanced

: High

:

Less than 1 year

Networking

Networking

: Advanced

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

1-3 years

XML

XML

: Advanced

: High

:

1-3 years

Web Development

Web Development

: Advanced

: High

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: High

:

1-3 years

Banking

Banking

: Advanced

: High

:

1-3 years

Database

Database

: Advanced

: High

:

1-3 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Advanced

: High

:

1-3 years

Problem Solving

Problem Solving

: Advanced

: High

:

5-7 years

Production

Production

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

C++ , C

C++ , C

: Intermediate

: High

:

1-3 years

Fields of Expertise

IT specailist

IT specailist

: Expert

: Extreme - I love it!

:

5-7 years

Technical support

Technical support

: Expert

: Extreme - I love it!

:

5-7 years

Help Desk

Help Desk

: Expert

: Extreme - I love it!

:

5-7 years

Service Desk Delivery

Service Desk Delivery

: Expert

: Extreme - I love it!

:

5-7 years

IT Management

IT Management

: Expert

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

5-7 years

Programming

Programming

: Expert

: Extreme - I love it!

:

5-7 years

SQL database

SQL database

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Creative, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

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