Basic Info

Mohamed Hafez

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Help Desk at Abraj Misr

Experience Details

IT Help Desk

Engineering - Telecom/Technology

Entry Level

 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
 Respond to queries either in person or over the phone.
 Maintain daily performance of computer systems.
 Respond to email messages for employee’s seeking help.
 Install, modify, and repair computer hardware and software.
 Run diagnostic programs to resolve problems.
 Resolve technical problems with Local Area Networks (LAN)
 Follow up with employees to ensure issue has been resolved


Company Details

Abraj Misr

Cairo, Egypt

101-500 employees

Real Estate/Property Management

http://abraj-misr.com/

Jan 2017 to present (1 year)
IT Support Engineer at Micro Film Egypt

Experience Details

IT Support Engineer

IT/Software Development, Project/Program Management

Entry Level

 Install and support LANs, network segments, Internet, and intranet systems.
 Install and maintain network hardware and software.
 Evaluate and modify system's performance.
 Determine network and system requirements.
 Perform network address assignment.
 Assign configuration of authentication and authorization of directory services.
 Administer servers (MS Window server 2003), desktop computers/Laptop with client OS (MS window XP, 7, 8.1, 10), printers, IP Cameras, routers, switches, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
 Maintain network facilities in individual machines such as drivers and settings of personal computers as well as printers.
Outdoor:
 Deliver and support the implementation of scanning solutions.
 Responsible for developing a working technical solution based on the theoretical design defined the business consultant and in line with the business case.
 Provide technical expertise on Kodak Alaris, Panasonic, Plustek and I2S Scanner solutions and supporting IT technologies during the presales scoping, analysis design and implementation project phase.
 Continually improve required knowledge and skills set (personal, technical and commercial) for on-going contribution to the office scanning business.
 I was trained on Kodak Capture Pro and info-input software by agents from Kodak Alaris Dubai.


Company Details

Micro Film Egypt

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Software

http://www.microfilmegypt.com/index.aspx

Mar 2016 to Dec 2016 (9 months)
Electrical Maintenance Engineer at S.I.D.H.O.M

Experience Details

Electrical Maintenance Engineer

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Entry Level

> Responsible for the continuous running of equipment and machinery.
> Provide electrical design, technical analysis of engineering problems.
> Dealing with emergency and unplanned problems and repairs.
> Planning and undertaking scheduled maintenance, Shift and on-call work may be required.
> Interact with all engineering disciplines, product managers, and clients.
> Analyze complex engineering problems and offer effective resolutions.
> Act as technical expert for internal and external customers.
> Providing support, including procedural documentation.


Company Details

S.I.D.H.O.M

Cairo, Egypt

11-50 employees

Publishing and Printing

http://sidhom.com/

Jul 2015 to Mar 2016 (8 months)

Achievements


Higher Technological Institute, 10th of Ramadan City, Ash Sharqiyah # Graduated with GPA of 3.7/4.0. # I was awarded a certificate of excellence in the field of scientific excellence during the academic year 2013 – 2012. # I was awarded a certificate of excellence in the field of scientific excellence during the academic year 2012 – 2011. # I was awarded a certificate of excellence in the field of scientific excellence during the academic year 2011 – 2010.

Education

Bachelor's Degree in Electronic and Communication Electrical Engineer

Education Details

Bachelor's Degree

Electronic and Communication Electrical Engineer

Higher Technological Institute 10th of ramadan city, Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher Technological Institute 10th of ramadan city
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Makrizy language school, Cairo, Egypt

Egypt

2009

B / Very Good / 75 - 85%

N/A

EL Makrizy language school, Cairo, Egypt
2009

Certifications

Certificate details

Cambridge International Diploma in IT Skills Standard

Mar 2015

N/A

N/A

N/A

INFORMATION SYSTEMS INSTITUTE

N/A

Certificate details

Autodesk AutoCAD 2D

Mar 2015

N/A

N/A

N/A

N/A

Certificate details

Solar Energy Conversion Systems Design: Heating and Photovoltaic

Mar 2015

N/A

N/A

N/A

Zagazig University

Design of OFF Grid systems and ON Grid System

Training and Courses

Training/Course Details

New Energy

Jul 2014

New and Renewable Energy Authority (NREA)

Renewable Energy (Wind energy and Thermal energy)

Training/Course Details

PLC Programming

Jul 2013

Arab Technology

Programming PLC S7 200

Training/Course Details

Summer Training in Banha Electronic Industries

Aug 2011

Banha Electronic Industries

N/A

Training/Course Details

Autodesk AutoCAD

Feb 2015

AL-Rebat 3D Graphic Authorized Centre

N/A

Training/Course Details

Solar Energy and Solar System

May 2015

Zagazig University

N/A

Training/Course Details

Standard Embedded Systems Diploma

Sep 2015

AMIT-Learning

N/A

Training/Course Details

CCNA: Routing and Switching

Oct 2016

Cisco Network Academy

N/A

Training/Course Details

Embedded Systems Diploma

Oct 2015

AMIT-Learning

N/A

Training/Course Details

Principles of Project Management (Online Course)

Jul 2015

Polytechnic West,

N/A

Training/Course Details

MCSA: Window Server 2012

Mar 2017

Computek Training Center

> Installing and Configuring Windows Server 2012. > Administering Windows Server 2012. > Configuring Advanced Windows Server 2012 Services.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAutodesk AutoCADAutodesk AutoCAD 2DAutomationCCNA: R & SCCNA: Routing And SwitchingCNC DesignCambridge International Diploma In IT Skills StandardChessCommunicatorComputer SkillsComputer SoftwareElectrical Maintenance EngineerElectronic And Communication Electrical EngineerEmbedded Systems DiplomaEnglishFlexibleFrenchHard WorkerHonestITIT Help DeskIT Support EngineerInformation Technology ServicesMCSA: Window Server 2012MotivationNew EnergyPLCPLC ProgrammingPatientPower IndustryPrinciples Of Project Management (Online Course)Program ManagementProjectProperty ManagementProteus 8 ProfessionalPublishing And PrintingReal EstateSelf-confidentSelf-motiveServersSocialSoftware DevelopmentSolar Energy And Solar SystemSolar Energy Conversion Systems Design: Heating And PhotovoltaicSolidWorksStandard Embedded Systems DiplomaSummer Training In Banha Electronic IndustriesSwimmingTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

proteus 8 professional

proteus 8 professional

: Advanced

: Extreme - I love it!

:

3-5 years

SolidWorks

SolidWorks

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

CNC Design

CNC Design

: Advanced

: Extreme - I love it!

:

Less than 1 year

PLC

PLC

: Advanced

: Extreme - I love it!

:

3-5 years

Automation

Automation

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Power Industry

Power Industry

: Intermediate

: Extreme - I love it!

:

Less than 1 year

CCNA: R & S

CCNA: R & S

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Servers

Servers

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Flexible / Adaptive, Social, Team Player

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