Basic Info

Mohamed Dardeery

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer success manager at WUZZUF

Experience Details

Customer success manager

Sales/Retail, Operations/Management, Business Development

Manager

 Provide day-to-day leadership for the Sales Team leaders and AMs making sure each team member is achieving their daily, weekly, and monthly goals and targets.
 Coaching and conducting one on one and performance appraisals.
 Work with cross functional teams (marketing, recruitment, product) around customer success initiatives.
 Serve as escalation point for customer issues and act as the first point of contact to help team members win challenging deals.
 Manage top tier of key accounts, ensuring revenue growth and client satisfaction.
 Identify improvement areas that impact the customer experience and overall satisfaction.
 Prepare monthly and quarterly team reporting as required.
 Guiding the Sales Teams to achieve monthly target.
 Maintaining team adherence to set of processes developed by Quality and Sales/Operations manager.
 Participate in developing sales business plans along with the Sales Manager.
 Develop success plans for customers that outline their critical success factors
 Ensure that the customer will derive maximum value from their investment in WUZZUF
 Manage team NPS score for best outcome
 Manage team Sales and Customer Service KPIs.


Company Details

WUZZUF

maadi, Egypt

51-100 employees

Recruitment and Staffing, Human Resources , Business Services - Other

Wuzzuf.net

Feb 2015 to present (1 year 10 months)
Senior Escalation CSR - Xceed Vendor at Cisco Systems

Experience Details

Senior Escalation CSR - Xceed Vendor

Customer Service/Support

Experienced (Non-Manager)

Delegation on the team for th


Company Details

Cisco Systems

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Aug 2009 to Nov 2011 (2 years 3 months)
Real Estate field Sales Agent. at Al- Solaimaneyah City - real estate company

Experience Details

Real Estate field Sales Agent.

Sales/Retail

Experienced (Non-Manager)

Accurate research of various customers.
Up/cross selling new Real estate products through the existing clients
Reviewing plans for new construction with clients, enumerating and recommending available options and features
Answering clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
Guiding the clients through a field visit to the site.
Finalizing the contacting persuaders.


Company Details

Al- Solaimaneyah City - real estate company

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

Oct 2008 to Mar 2009 (5 months)
Insurance Consultant & Sales Representative at Caress life brokerage insurance company

Experience Details

Insurance Consultant & Sales Representative

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Caress life brokerage insurance company

Cairo, Egypt

N/A

Insurance

N/A

Feb 2008 to Jun 2008 (4 months)
Marketing/Sales executive & Event Organizer at Dr. Ibrahiem El-Fikki international company

Experience Details

Marketing/Sales executive & Event Organizer

Sales/Retail

Entry Level

N/A


Company Details

Dr. Ibrahiem El-Fikki international company

Cairo, Egypt

N/A

Management Consulting

N/A

Sep 2007 to Feb 2008 (5 months)
Marketing Consultant. at Business University - Management Consultation Center.

Experience Details

Marketing Consultant.

Marketing/PR/Advertising

Entry Level

Performing the marketing studies and researches.

Analysing the weakness/strength points & market shares of the competitors.

Preparing and designing the marketing plan.

Working on behalf of the sales team to design the company's general plan.

Implementing and supervising the marketing plan with the marketing team.


Company Details

Business University - Management Consultation Center.

Cairo, Egypt

N/A

Management Consulting

N/A

Jul 2008 to Jan 2008 (6 month)
Account Supervisor at Sykes

Experience Details

Account Supervisor

Operations/Management

Manager

**RESPONSIBILITIES:
*On top of all Sykes mandatory supervisor tasks NSN supervisors are:
*Operational – meaning they understand the procedures and practise them.
*Direct contact with client representatives when operations manager is not available.
*Investigate the cases for the claim management.
*Monitor the calls and choose calls for client calibrations.
*Report to the operations manager.
*Participate in all operative meetings.
*Lead the team 24/7 – on call when necessary.
*Language preference groups.
*Be the first point of contact for the agents when they are having issues with the tools or procedures.
*Work together with the trainer for agent performance improvement.
*Always keep the whole management team aware of the issues, as well as of the good things happening, no hidden agendas.


Company Details

Sykes

Cairo, Egypt

N/A

Management Consulting

http://www.sykes.com/

Nov 2011 to Dec 2004 (6 years 11 months)

Achievements


Awarded from Cisco & Xceed as a top performer and quarter champion for high dedication in Q3FY10, Q1FY11, Q2FY11, Q3FY11 to Cisco’s customer success.


*Launched the First Alarm Center in Egypt NSN and leading the English & the French Accounts.
*Being Awarded as Top Performer Supervisor May 2014.


Social & Student Activities: SIFE member (Students In Free Enterprise simulation) *HR Executive - 2006-2007, 2007-2008 . *HR Department Head - 2008-2009 .

Education

College Diploma in Marketing

Education Details

College Diploma

Marketing

American Chamber of Commerce in Egypt, Egypt

Not specified

N/A

N/A

American Chamber of Commerce in Egypt
2011 - 2011
Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration, Accounting, Management

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2009
Bachelor's Degree in Commerce & business administration

Education Details

Bachelor's Degree

Commerce & business administration

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ameen El Ra'ee Secondary School

Egypt

2005

A / Excellent / 85 -100%

N/A

Ameen El Ra'ee Secondary School
2005

Training and Courses

Training/Course Details

Marketing

May 2011

American Chamber of Commerce.

Marketing Fundamentals.

Training/Course Details

Neuro Linguistic Programming

Nov 2007

Canadian Training Center

N/A

Training/Course Details

Sales Strategies

Jul 2008

Canadian Training Center

N/A

Training/Course Details

Self Hypnosis

Jun 2007

Canadian Training Center

N/A

Training/Course Details

Service Leadership

May 2007

SIFE (Students In Free Enterprise)

N/A

Training/Course Details

Service Leadership

Jun 2008

SIFE (Students In Free Enterprise)

N/A

This profile is outdated!
Last update more than 7 months ago.

Jobseeker photo

Profile Skills and Keywords

Account SupervisorAccountingAdaptiveAdobe PhotoshopArabicBusinessBusiness AdministrationBusiness DevelopmentBusiness Services - OtherCRMCall CenterCommerce & Business AdministrationContact CenterCustomer CareCustomer ServiceCustomer Service & CareCustomer Success ManagerCustomer SupportCustomer-orientedEnglishFlexibleGermanHard WorkerHuman ResourcesInsuranceInsurance Consultant & Sales RepresentativeLeaderLeadershipManagementManagement ConsultingMarketingMarketing Consultant.Marketing/Sales Executive & Event OrganizerMicrosoft WordNeuro Linguistic ProgrammingOffshoringOperationsOracle 11iOracle 12iOutsourcingPhotographyProperty ManagementReal EstateReal Estate Field Sales Agent.Recruitment And StaffingRetailSalesSales StrategiesSelf HypnosisSenior Escalation CSR - Xceed VendorService LeadershipSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Oracle 11i

Oracle 11i

: Advanced

: High

:

1-3 years

Oracle 12i

Oracle 12i

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer support

customer support

: Expert

: Extreme - I love it!

:

5-7 years

customer service & care

customer service & care

: Expert

: Extreme - I love it!

:

1-3 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

customer care

customer care

: Expert

: Extreme - I love it!

:

5-7 years

Call center

Call center

: Expert

: High

:

5-7 years

Contact Center

Contact Center

: Expert

: High

:

5-7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Advanced

: High

:

1-3 years

Photography

Photography

: Advanced

: Extreme - I love it!

:

Less than 1 year

Operations

Operations

: Advanced

: Extreme - I love it!

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=148274879&trk=nav_responsive_tab_profilehttps://www.facebook.com/mdardir

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