Basic Info

Mohamed Dardeery

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Country Sales Manager at PropertyFinder

Experience Details

Country Sales Manager

Operations/Management, Sales/Retail, Business Development

Manager

N/A


Company Details

PropertyFinder (multinational)

Zamalek, Cairo, Egypt

N/A

Real Estate/Property Management, Online Media , Other - Not Classified

https://www.propertyfinder.eg/en/

Jan 2017 to present (6 months)
Customer success manager at WUZZUF

Experience Details

Customer success manager

Sales/Retail, Operations/Management, Business Development

Manager

 Provide day-to-day leadership for the Sales Team leaders and AMs making sure each team member is achieving their daily, weekly, and monthly goals and targets.
 Coaching and conducting one on one and performance appraisals.
 Work with cross functional teams (marketing, recruitment, product) around customer success initiatives.
 Serve as escalation point for customer issues and act as the first point of contact to help team members win challenging deals.
 Manage top tier of key accounts, ensuring revenue growth and client satisfaction.
 Identify improvement areas that impact the customer experience and overall satisfaction.
 Prepare monthly and quarterly team reporting as required.
 Guiding the Sales Teams to achieve monthly target.
 Maintaining team adherence to set of processes developed by Quality and Sales/Operations manager.
 Participate in developing sales business plans along with the Sales Manager.
 Develop success plans for customers that outline their critical success factors
 Ensure that the customer will derive maximum value from their investment in WUZZUF
 Manage team NPS score for best outcome
 Manage team Sales and Customer Service KPIs.


Company Details

WUZZUF

maadi, Egypt

51-100 employees

Recruitment and Staffing, Human Resources , Business Services - Other

Wuzzuf.net

Feb 2015 to Dec 2016 (1 year 10 months)
Account Operations Supervisor at Sykes

Experience Details

Account Operations Supervisor

Operations/Management, Customer Service/Support

Manager

**RESPONSIBILITIES:
*On top of all Sykes mandatory supervisor tasks NSN supervisors are:
*Operational – meaning they understand the procedures and practise them.
*Direct contact with client representatives when operations manager is not available.
*Investigate the cases for the claim management.
*Monitor the calls and choose calls for client calibrations.
*Report to the operations manager.
*Participate in all operative meetings.
*Lead the team 24/7 – on call when necessary.
*Language preference groups.
*Be the first point of contact for the agents when they are having issues with the tools or procedures.
*Work together with the trainer for agent performance improvement.
*Always keep the whole management team aware of the issues, as well as of the good things happening, no hidden agendas.


Company Details

Sykes (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

http://www.sykes.com/

Nov 2011 to Dec 2014 (3 years 1 month)
Senior Escalation CSR - Xceed Vendor at Cisco Systems

Experience Details

Senior Escalation CSR - Xceed Vendor

Customer Service/Support

Experienced (Non-Manager)

Delegation on the team for th


Company Details

Cisco Systems

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Aug 2009 to Nov 2011 (2 years 3 months)
Real Estate field Sales Agent. at Al- Solaimaneyah City - real estate company

Experience Details

Real Estate field Sales Agent.

Sales/Retail

Experienced (Non-Manager)

Accurate research of various customers.
Up/cross selling new Real estate products through the existing clients
Reviewing plans for new construction with clients, enumerating and recommending available options and features
Answering clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
Guiding the clients through a field visit to the site.
Finalizing the contacting persuaders.


Company Details

Al- Solaimaneyah City - real estate company

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

Oct 2008 to Mar 2009 (5 months)
Insurance Consultant & Sales Representative at Caress life brokerage insurance company

Experience Details

Insurance Consultant & Sales Representative

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Caress life brokerage insurance company

Cairo, Egypt

N/A

Insurance

N/A

Feb 2008 to Jun 2008 (4 months)
Marketing/Sales executive & Event Organizer at Dr. Ibrahiem El-Fikki international company

Experience Details

Marketing/Sales executive & Event Organizer

Sales/Retail

Entry Level

N/A


Company Details

Dr. Ibrahiem El-Fikki international company

Cairo, Egypt

N/A

Management Consulting

N/A

Sep 2007 to Feb 2008 (5 months)
Marketing Consultant. at Business University - Management Consultation Center.

Experience Details

Marketing Consultant.

Marketing/PR/Advertising

Entry Level

Performing the marketing studies and researches.

Analysing the weakness/strength points & market shares of the competitors.

Preparing and designing the marketing plan.

Working on behalf of the sales team to design the company's general plan.

Implementing and supervising the marketing plan with the marketing team.


Company Details

Business University - Management Consultation Center.

Cairo, Egypt

N/A

Management Consulting

N/A

Jul 2008 to Jan 2008

Achievements


*Launched the First Alarm Center in Egypt NSN and leading the English & the French Accounts.
*Being Awarded as Top Performer Supervisor May 2014.


Awarded from Cisco & Xceed as a top performer and quarter champion for high dedication in Q3FY10, Q1FY11, Q2FY11, Q3FY11 to Cisco’s customer success.


Social & Student Activities: SIFE member (Students In Free Enterprise simulation) *HR Executive - 2006-2007, 2007-2008 . *HR Department Head - 2008-2009 .

Education

College Diploma in Marketing

Education Details

College Diploma

Marketing

American Chamber of Commerce in Egypt, Egypt

Not specified

N/A

N/A

American Chamber of Commerce in Egypt
2011 - 2011
Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration, Accounting, Management

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2005 - 2009
Bachelor's Degree in Commerce & business administration

Education Details

Bachelor's Degree

Commerce & business administration

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ameen El Ra'ee Secondary School

Egypt

2005

A / Excellent / 85 -100%

N/A

Ameen El Ra'ee Secondary School
2005

Training and Courses

Training/Course Details

Marketing

May 2011

American Chamber of Commerce.

Marketing Fundamentals.

Training/Course Details

Neuro Linguistic Programming

Nov 2007

Canadian Training Center

N/A

Training/Course Details

Sales Strategies

Jul 2008

Canadian Training Center

N/A

Training/Course Details

Self Hypnosis

Jun 2007

Canadian Training Center

N/A

Training/Course Details

Service Leadership

May 2007

SIFE (Students In Free Enterprise)

N/A

Training/Course Details

Service Leadership

Jun 2008

SIFE (Students In Free Enterprise)

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Account Operations SupervisorAccountingAdaptiveAdobe PhotoshopArabicBusinessBusiness AdministrationBusiness DevelopmentBusiness Services - OtherCRMCall CenterCommerce & Business AdministrationContact CenterCountry Sales ManagerCustomer CareCustomer ServiceCustomer Service & CareCustomer Success ManagerCustomer SupportCustomer-orientedEnglishFlexibleGermanHard WorkerHuman ResourcesInsuranceInsurance Consultant & Sales RepresentativeLeaderLeadershipManagementManagement ConsultingMarketingMarketing Consultant.Marketing/Sales Executive & Event OrganizerMicrosoft WordNeuro Linguistic ProgrammingOffshoringOnline MediaOperationsOracle 11iOracle 12iOther - Not ClassifiedOutsourcingPhotographyProperty ManagementPropertyFinderReal EstateReal Estate Field Sales Agent.Recruitment And StaffingRetailSalesSales StrategiesSelf HypnosisSenior Escalation CSR - Xceed VendorService LeadershipSupportSykesTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Oracle 11i

Oracle 11i

: Advanced

: High

:

1-3 years

Oracle 12i

Oracle 12i

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer support

customer support

: Expert

: Extreme - I love it!

:

5-7 years

customer service & care

customer service & care

: Expert

: Extreme - I love it!

:

1-3 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

customer care

customer care

: Expert

: Extreme - I love it!

:

5-7 years

Call center

Call center

: Expert

: High

:

5-7 years

Contact Center

Contact Center

: Expert

: High

:

5-7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Advanced

: High

:

1-3 years

Photography

Photography

: Advanced

: Extreme - I love it!

:

Less than 1 year

Operations

Operations

: Advanced

: Extreme - I love it!

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-dardeery-27b7a741/https://www.facebook.com/mdardir

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