Mohd Abbas Ali

Client Service Representative

• Job Details:Handled customer queries via phone and email with efficiency and professionalism, ensuring quick and accurate responses. Solved customer issues effectively during the first interaction, reducing the need for follow-ups and saving time for everyone. Provided excellent customer service by maintaining a friendly and understanding attitude, even during challenging situations. Followed up with various departments for the case, for renewals, leasing, finance, property management, maintenance. Customer satisfaction was improved by addressing concerns quickly and giving accurate information.

Senior Customer Service Specialist

• Job Details:Used billing systems, data extracts, utility web portals and other internal systems to support invoices, billing tasks, and inquiries. Reached out to global insurance firms and patients to track any pending or overdue medical claims. Consistently achieved performance goals in all aspects including single call resolution, speed, and accuracy. Made follow-up calls to insurers worldwide to verify timely payment of claims submitted by healthcare professionals and facilities. Examined patterns in refusals, dismissals and insufficient payments in order to enhance reimbursement percentages. Recorded every interaction with insurance companies, whether spoken or written, entered patient details into the billing system.