Mohd Shoaib

Customer Service Assistant at TK Maxx

London, United Kingdom

TK Maxx

Feb 2023 - Present -2 yrs, 6 months

United Kingdom

Job Details:Achieved 90% customer satisfaction rate, surpassing company targets through proactive issue resolution and friendly service. Recognised as associate of the month for outstanding customer service and meeting sales goals. Consistently achieved daily sales targets, contributing to branch performance growth. Resolved customer complaints efficiently, ensuring a positive experience. Maintained accurate records of customer interactions and transactions in CRM systems. Collaborated with team members to streamline service processes.

AGS Health Care

Jun 2022 - Oct 2022 -4 months

India

Job Details:Received commendations from clients for responsiveness and accuracy in resolving inquiries. Consistently exceeded personal daily sales targets by up to 15%. Conducted inbound and outbound calls to potential customers based on provided leads. Delivered high-quality service during and after the sales process, ensuring customer satisfaction. Supported team leads in achieving overall performance metrics.

Gasm Dansar & Co

Jan 2019 - Mar 2021 -2 yrs, 2 months

India

Job Details:Reduced vendor payment delays by 20% through improved reconciliation processes. Awarded associate of the month for target achievement in accounts management. Built strong working relationships with auditors and clients across business levels. Processed accounts payable and receivable, reconciled vendor statements, and ensured timely payments. Assisted in preparing annual financial statements, including balance sheets, income statements, and cash flow reports. Maintained purchase and sales ledgers, ensuring compliance with regulatory requirements. Performed payroll processing for small teams, ensuring accuracy and timeliness.

Bachelor's Degree in Business Management
University of Essex
Jan 2023 - Jan 2024 - 1 Year
Bachelor's Degree in Corporate Secretaryship
The New College
Jan 2019 - Jan 2022 - 3 yr