Mohanad Tarek

Quality Control Executive

• Job Details:Monitored call center interactions to ensure compliance with service standards and procedures. Delivered structured feedback and coaching to agents based on evaluation results. Generated detailed quality reports and performance insights to support decision-making. Conducted quality induction and procedural training for newly hired agents. Developed assessments to evaluate new joiners' readiness and quality awareness. Participated in calibration sessions to align evaluation standards with operations.

Telesales Representative

• Job Details:Promoted Vodafone's services to existing and prospective customers via outbound calls. Met and exceeded monthly sales targets through effective pitching and objection handling. Maintained accurate customer data and recorded interaction outcomes in CRM systems.

Customer Support Representative

• Job Details:Handled inbound customer inquiries and provided timely solutions. Applied troubleshooting skills to resolve technical and billing issues. Ensured high FCR rates and consistent follow-up on unresolved cases.