Basic Info

Mohammed Zidan

7 years

Alexandria, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Engineer at GECO (Gharably Engineering Co.)

Experience Details

IT Support Engineer

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

• Installing and configuring computer hardware, operating systems and applications.
• Setting up new user's accounts, profiles and dealing with password issues.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems.
• Diagnosing and solving hardware or software faults.
• Troubleshooting the technical issues of SAP and Oracle systems.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Interacting with employees to provide a solutions and process information in response to problems, inquiries, concerns and requests.
• Prioritizing and managing many open cases at one time.
• Providing support, including procedural documentation and relevant reports.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Promptly answer support related emails, phone calls.
• Testing and evaluating new technology.


Company Details

GECO (Gharably Engineering Co.)

Alexandria, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure, Construction - Residential & Commercial/Office

http://www.gharably.com/

May 2016 to present (7 months)
IT Support Engineer at Ras Al-Khaimah e-Gov

Experience Details

IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Installing and configuring computer hardware, operating systems and applications.
• Setting up new user's accounts.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems.
• Diagnosing and solving hardware or software faults.
• Troubleshooting the technical issues of SAP and Oracle systems.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Interacting with employees to provide a solutions and process information in response to problems, inquiries, concerns and requests.
• Prioritizing and managing many open cases at one time.
• Providing support, including procedural documentation and relevant reports.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Applicable Systems:
ITSM/ Footprint tool, IP Phones, Multi-Functional printers, Card printers, Scanners, CCTV, Access control and Fingerprint readers.


Company Details

Ras Al-Khaimah e-Gov

Ras Al-Khaimah, United Arab Emirates

More than 1000 employees

Government

https://www.rak.ae/

Apr 2015 to Feb 2016 (10 months)
IT Support Engineer at Egyptian Navy

Experience Details

IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Installing and configuring computer hardware, operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting systems and network problems.
• Diagnosing and solving hardware or software faults.
• Setting up new user's accounts, profiles and dealing with password issues.
• Promptly answer support related emails, phone calls.
• Testing and evaluating new technology.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Interacting with employees to provide a solutions and process information in response to problems, inquiries, concerns and requests.
• Applicable Systems:
ITSM/ SDP tool, IP Phones, Multi-Functional printers, Card printers, Scanners, CCTV,
Access control and Fingerprint readers.


Company Details

Egyptian Navy

Alexandria, Egypt

More than 1000 employees

Government

N/A

Jul 2012 to Mar 2015 (2 years 8 months)
IT Support Engineer at Corona, Alexandria confectionary and chocolate Co.

Experience Details

IT Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Installing and configuring computer hardware, operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting systems and network problems.
• Diagnosing and solving hardware or software faults.
• Setting up new user's accounts, profiles and dealing with password issues.
• Promptly answer support related emails, phone calls.
• Testing and evaluating new technology.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Interacting with employees to provide a solutions and process information in response to problems, inquiries, concerns and requests.
• Adding, changing and removing objects within AD.


Company Details

Corona, Alexandria confectionary and chocolate Co.

Alexandria, Egypt

501-1000 employees

Food and Beverage Production

http://www.corona-1919.com/

Jan 2010 to Jun 2012 (2 years 5 months)

Education

Management information system in Management information system

Education Details

Management information system

Management information system

HICIS, Egypt

C / Good / 65 - 75%

N/A

N/A

HICIS
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Moharam Bek Sec School

Egypt

2004

C / Good / 65 - 75%

N/A

Moharam Bek Sec School
2004

Training and Courses

ITIL at VSE
Nov 2012

Training/Course Details

ITIL

Nov 2012

VSE

N/A

MCITP at VSE
Feb 2012

Training/Course Details

MCITP

Feb 2012

VSE

N/A

A+ at CO
Jan 2010

Training/Course Details

A+

Jan 2010

CO

N/A

Network+ at CO
Apr 2010

Training/Course Details

Network+

Apr 2010

CO

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

A+Communication SkillsComputer SkillsConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialDrawingFood And Beverage ProductionGovernmentHard WorkerITIT Support EngineerITILInstallationMCITPMaintenanceManagement Information SystemNetwork+NetworkingOfficeProblem SolverReadingRepairSocialSoftware DevelopmentSupportiveTeam PlayerTraveling

Self-assesed Skills

Tools and Technologies

Networking

Networking

: Advanced

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Problem Solver, Social, Team Player, Supportive

Online Presence

www.linkedin.com/in/mohamed-zidan-537206a6

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