Basic Info

Mohammed Ibrahim

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior VAS Engineer at Huawei

Experience Details

Senior VAS Engineer

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

Currently working as Senior Value Added Service support Engineer in Huawei to implement and expand Etisalat VAS RBT network in addition to operation , support and development of RBT as a managed service in HQ of Etisalat Misr
I was the owner of building new network to support RBT service to increase Etisalat Misr capacity starting from Design & Implementation to pilot phase , UAT & production including all infra structure layers ( NAS , DAS , DB , Network ) & Service Layer.


Company Details

Huawei (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.huawei.com

Dec 2014 to present (2 years)
Technical Consultant Engineer at International Turnkey Systems

Experience Details

Technical Consultant Engineer

IT/Software Development, Project/Program Management, Customer Service/Support

Experienced (Non-Manager)

Currently working in the Enterprise Systems Management team in the Administration and Support for Remedy Application to support ITS Branches & ITS Customers Globally
- Implementation , Configuration , Administration and support of The Incident , Problem , Change and SLM Management for Remedy.
- Implementation of Reporting tool , Business Objects By SAP (BMC Analytics) for ( Desktop Intelligence. , Universe Designer , Web Intelligence Rich Client )
- Reports Development for four different line of business for Operation , Support and Complex Measurement System Using Rich Client & Development Using Universe Designer.
- Operation , Administration & Support After Going Live for SAP BI 4.0 Suite solution that runs on a HA solution in conjunction with an EMC storage device.
- Implementation , Configuration , Development , Administration and support of BMC Foot Prints Service Core ITSM suite. ( Running Project ).


Company Details

International Turnkey Systems (multinational)

Cairo, Egypt

N/A

Information Technology Services, Computer Software, Computer Networking

www.its.ws

Dec 2011 to Dec 2014 (3 years)
Service Desk - Shift Leader at International Turnkey Systems

Experience Details

Service Desk - Shift Leader

IT/Software Development, Project/Program Management, Customer Service/Support

Manager

- Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules.
- Acting as an escalation point where difficult or controversial calls are received.
- Producing statistics and management reports.
- Representing the Service Desk at meetings.
- Arranging staff training and awareness sessions.
- Liaising with senior management.
- Remedy Administration.


Company Details

International Turnkey Systems (multinational)

Cairo, Egypt

More then 1000 employees

Information Technology Services, Computer Software, Computer Networking

www.its.ws

Jan 2011 to Nov 2011 (10 months)
Trainer / Transition Projects Management at International Turnkey Systems

Experience Details

Trainer / Transition Projects Management

IT/Software Development, Project/Program Management, Customer Service/Support

Entry Level

Have been working in a project to transit customers from the old support model to the new support model.
Job Responsibilities :
- Data Gathering & Collection from old support model.
- Reviewing Support contracts before logging into Remedy System.
- Adjusting Customer’s data (Accounts , Product & Operational
Categorizations, CIs, SLAs.etc...) To be configured in the Remedy
System.

Have been assigned to be the official trainer for IT Service Management tool ( Remedy ) and Process ( ITIL )
Job Responsibilities :
Provide Training sessions for :
- New Hired Service Desk Engineers.
- All the higher level support stuff in the different lines of business.
- ITS Customers as follow :
Two Onsite sessions , Location : Egypt , Customer : ADIB & Bloom Bank
One Onsite Session , Location : Bahrain , Customer : Zain Bahrain.
Thirty Video Conference sessions In different locations for different Customers


Company Details

International Turnkey Systems (multinational)

Cairo, Egypt

More then 1000 employees

Information Technology Services, Computer Software, Computer Networking

www.its.ws

Jun 2010 to Dec 2010 (6 months)
First Line Support Engineer at International Turnkey Systems

Experience Details

First Line Support Engineer

IT/Software Development, Project/Program Management, Customer Service/Support

Entry Level

Have been working in International Turnkey Systems ITS since the first of April 2009 as a first line support engineer for SUN Servers ,Cisco devices ,EMC storage ,HP Servers, Pheniox ( Banking Business Application ) , TABS (Mobile Billing System) and Oracle E-business suite ( Enterprise Resource Planning - ERP ) .
Job Responsibilities :
 Functions as a Single Point of Contact (SPOC) for 350 Customer around 45 countries in the Middle East and the GCC region, as well as Africa, Bangladesh, Pakistan and Malaysia.
 Classification and initial support for Incident/Service Requests . Resolution and recovery of minor Incident/Service Requests.
 Communication with customer on incident status and progress, agreed outages, etc.


Company Details

International Turnkey Systems (multinational)

Cairo, Egypt

More then 1000 employees

Information Technology Services, Computer Software, Computer Networking

www.its.ws

Apr 2009 to May 2010 (1 year 1 month)
Supervisor (volunteer) at Lebanon Embassy

Experience Details

Supervisor (volunteer)

Administration, Operations/Management, Quality

Manager

A supervisor of the rescuing group in the Lebanon Embassy , Manageing transferring donations via Air and over seas .


Company Details

Lebanon Embassy (multinational)

Cairo, Egypt

11-50 employees

Public Relations and Communications

N/A

Jan 2007 to Aug 2007 (7 months)

Education

BSc in Electronics & Communications

Education Details

BSc

Electronics & Communications, Networks, Programming

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

The Exact Grade Value is 74%

Ain Shams University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masr Al Gdeda Secondary School

Egypt

2001

A / Excellent / 85 -100%

N/A

Masr Al Gdeda Secondary School
2001

Certifications

ITIL
Sep 2009

Certificate details

ITIL

Sep 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Measurement Department Instruments

Sep 2004

Belayim Petroleum Company

N/A

Training/Course Details

Control Department Instruments

Sep 2005

Belayim Petroleum Company

N/A

Training/Course Details

Control Department Instruments

Oct 2005

GABCO Petroleum Company

N/A

Training/Course Details

CCNA

Aug 2006

Cairo University

N/A

Training/Course Details

Presentation Skills

Nov 2006

Zedny

N/A

Training/Course Details

United Nations Program for the peace keeping forces

Dec 2007

Egyptian Armed Forces

Training to join the United Nations Program for the peace keeping forces in Darfur during the military duty.

Training/Course Details

1st line support training

Oct 2009

ITS Academy

On job Training for 1st line support For ITS Products related to different five lines of business

Training/Course Details

ITIL V3 Foundation

Nov 2009

ITS Academy

N/A

Training/Course Details

Communication Skills

Jan 2010

Knowledge Training & Consultancy Center

N/A

Training/Course Details

Remedy Development

Dec 2011

ITS Academy

N/A

Training/Course Details

SAP BI BO

Jan 2012

ITS Academy

N/A

Training/Course Details

Oracle Solaris Foundation /ِ Admin 1

Apr 2014

ITS Academy

N/A

Training/Course Details

BMC - Numara Foot Prints Development

Jun 2014

ITS Academy

N/A

Training/Course Details

Oracle Solaris 10 foundation and Admin 1

Dec 2014

Huawei Academy

N/A

Training/Course Details

SQL Advanced Level

Jan 2015

Huawei Academy

N/A

Training/Course Details

Oracle DB Admin 1

Mar 2015

Huawei Academy

N/A

Training/Course Details

Redhat OpenStack Cloud solution

Apr 2016

Self Study

N/A

Training/Course Details

Redhat OpenStack Cloud solution

Apr 2016

Self Study

N/A

Training/Course Details

Redhat OpenStack Cloud solution

Apr 2016

Self Study

N/A

Training/Course Details

Redhat OpenStack Cloud solution

Apr 2016

Self Study

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

1st Line Support TrainingAdministrationArabicBMC - Numara Foot Prints DevelopmentBPPMBusiness-orientedCCNACDMACharity ActivitiesCommunication SkillsComputer NetworkingComputer SoftwareControl Department InstrumentsCustomer ServiceCustomer-orientedElectronics & CommunicationsEnglishFirst Line Support EngineerFoot PrintsGSMGSM VASHuaweiITITILITIL V3 FoundationITSMInformation Technology ServicesInternational Turnkey SystemsJavaLebanon EmbassyLinuxManagementMeasurement Department InstrumentsMy FamilyNegotiatorNetworksOracle DB Admin 1Oracle Solaris 10 Foundation And Admin 1Oracle Solaris Foundation /? Admin 1Presentation SkillsPresenterProcess DevelopmentProgram ManagementProgrammingProjectPublic Relations And CommunicationsQuality AssuranceQuality ControlRedhat OpenStack Cloud SolutionRedhat Openstack Cloud EngineeringRemedyRemedy DevelopmentSAP BI BOSMSCSQLSQL Advanced LevelSaudi ArabiaSenior VAS EngineerService Desk - Shift LeaderSoftware DevelopmentSupervisorSupportTeam LeadingTeam PlayerTechnical Consultant EngineerTelecommunicationsTime ManagementTrainer / Transition Projects ManagementTransition ManagementTroubleshootingUnited Nations Program For The Peace Keeping ForcesUnix

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Foot Prints

Foot Prints

: Expert

: Extreme - I love it!

:

1-3 years

GSM VAS

GSM VAS

: Expert

: High

:

1-3 years

SAP BI BO

SAP BI BO

: Advanced

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Advanced

: Extreme - I love it!

:

3-5 years

Unix

Unix

: Advanced

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

1-3 years

Remedy

Remedy

: Intermediate

: Medium

:

1-3 years

GSM

GSM

: Intermediate

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Intermediate

: Extreme - I love it!

:

5-7 years

ITSM

ITSM

: Intermediate

: Extreme - I love it!

:

5-7 years

SMSC

SMSC

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Redhat Openstack Cloud Engineering

Redhat Openstack Cloud Engineering

: Beginner

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Beginner

: High

:

Less than 1 year

BPPM

BPPM

: Little knowledge

: Medium

:

Less than 1 year

CDMA

CDMA

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Team leading

Team leading

: Intermediate

: Extreme - I love it!

:

1-3 years

Troubleshooting

Troubleshooting

: Intermediate

: Extreme - I love it!

:

3-5 years

Transition Management

Transition Management

: Intermediate

: High

:

Less than 1 year

Process Development

Process Development

: Beginner

: High

:

5-7 years

Key Skills

Business-oriented, Negotiator, Presenter, Customer-oriented, Team Player

Online Presence

http://eg.linkedin.com/pub/mohammed-saber/8a/284/647/https://www.facebook.com/Mohamed.Saber.Ali

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