Mohammed Hassan

Reservation Supervisor

• Job Details:Supervise the reservation team to ensure excellent customer service and achieve booking goals. Utilize the Suite 8 program to efficiently manage and organize reservations. Monitor electronic systems to ensure accurate booking management. Work on improving booking processes and increasing service efficiency. Handle guest requests and provide appropriate solutions to meet their needs. Coordinate with other departments to ensure a smooth and exceptional guest experience.

Central Reservations Executive

• Job Details:Manage and coordinate reservations for 60 hotels across Saudi Arabia, ensuring accuracy and up-to-date information. Efficiently utilize the Opera Cloud system to handle daily operations, including processing reservation requests, modifications, and cancellations. Communicate with clients via phone and email to meet their needs and provide accurate information regarding availability and rates. Coordinate with internal departments, such as front office and housekeeping, to ensure a seamless and exceptional guest experience. Analyze reservation data and prepare periodic reports for senior management to identify trends and enhance performance. Train and guide reservation staff on the use of the Opera Cloud system, ensuring adherence to best practices.

Reservation Supervisor

• Job Details:Supervised the reservation team to ensure efficient handling of group bookings and contract periods. Negotiated with hotels to secure the best rates for group bookings and contract periods. Managed payment to hotels and collected payments from clients. Oversaw the check-in, check-out, and any last-minute modifications to bookings. Handled urgent issues and ensured smooth operation of reservations.