MH
Mohammed Hassan
Reservation Supervisor at Aurora Oriental Hotel
EgyptWork Experience
Aurora Oriental Hotel
Jun 2024 - Present -6 months
Egypt
- Job Details:Supervise the reservation team to ensure excellent customer service and achieve booking goals. Utilize the Suite 8 program to efficiently manage and organize reservations. Monitor electronic systems to ensure accurate booking management. Work on improving booking processes and increasing service efficiency. Handle guest requests and provide appropriate solutions to meet their needs. Coordinate with other departments to ensure a smooth and exceptional guest experience.
Central Reservations Executive
Ewaa Hotels Group
Mar 2023 - May 2024 -1 yr, 2 months
Saudi Arabia
- Job Details:Manage and coordinate reservations for 60 hotels across Saudi Arabia, ensuring accuracy and up-to-date information. Efficiently utilize the Opera Cloud system to handle daily operations, including processing reservation requests, modifications, and cancellations. Communicate with clients via phone and email to meet their needs and provide accurate information regarding availability and rates. Coordinate with internal departments, such as front office and housekeeping, to ensure a seamless and exceptional guest experience. Analyze reservation data and prepare periodic reports for senior management to identify trends and enhance performance. Train and guide reservation staff on the use of the Opera Cloud system, ensuring adherence to best practices.
Awfa Travel
Aug 2022 - Mar 2023 -7 months
Saudi Arabia
- Job Details:Supervised the reservation team to ensure efficient handling of group bookings and contract periods. Negotiated with hotels to secure the best rates for group bookings and contract periods. Managed payment to hotels and collected payments from clients. Oversaw the check-in, check-out, and any last-minute modifications to bookings. Handled urgent issues and ensured smooth operation of reservations.
Tolip El Galala Majestic Hotel
Sep 2021 - Aug 2022 -11 months
Egypt
- Job Details:Managed reservations through various channels, including phone, email, and online platforms such as Booking.com, for the hotel. Acted as the primary liaison with Booking.com, ensuring seamless communication and resolution of any booking discrepancies. Reviewed and aligned reservations with promotional rates, maintaining accuracy and consistency. Generated daily reports on upcoming reservations and reconciled advance payments from clients and companies, forwarding them to the accounts department for processing. Provided support to colleagues in the reception department, facilitating smooth check-in processes and assisting with guest inquiries as needed.
Education
Bachelor's Degree in Arabic Language
Al-Azhar UniversityBachelor's Degree
IBI Institute for Computer Science
Skills
Languages
Arabic
FluentEnglish
Intermediate