mohammed ansari

hardware & network support engineer

• Job Details:assembled and installed pcs. maintained hp, ibm, compaq, and non-branded computers with windows 95/98/2000/xp/nt/2003 operating systems. troubleshot various printers, including laserjet, deskjet, and dot-matrix models. ensured protection of all windows-based systems with antivirus software.

system support engineer

• Job Details:supported it needs for 300 users across 6 branches. managed the installation and configuration of operating systems, applications, software and email accounts according to user requirements. provided technical assistance for computer hardware issues, troubleshooting and resolving problems reported by users or identified through testing. configured laptops, desktops, printers, and ip phones. handled machines on the network. managed network cabling, wifi modem, and router setups. installed eset nod antivirus on all machines, set up the server, and configured policies and task schedules for client machines. managed ibm servers to ensure optimal performance and reliability. provided desktop support for bank/organization clients using windows 98 and lan software packages. addressed hardware, software, network security, and software-related setup issues. managed server and operating system installations, upgrades, and configurations. upgraded antivirus software for end users to maintain system security. provided regular training to clients on antivirus updates and best practices. managed installations of windows 98/2000/xp/server for new pcs and printers. troubleshot pcs and printers to resolve issues within specified time periods.

system support engineer

• Job Details:managed 148 machines on the network. installed symantec on all machines, set up the server, and configured policies and task schedules for client machines. managed ibm servers to ensure optimal performance and reliability. provided desktop support for bank/organization clients using windows 98 and lan software packages. addressed hardware, software, network security, and software-related setup issues.