Mohammad Shariff Khan

Policy Analyst & Administration (SME & Large Corporate)

• Job Details:Develop, review, and update medical policies and guidelines in accordance with Dubai Health Authority (DHA), Health Authority - Abu Dhabi (HAAD) regulatory requirements, and evidence-based practices. Stay updated on UAE healthcare regulations, laws, and compliance to ensure that medical policies are aligned with current legal and ethical standards. Liaise with major brokers and direct clients to settle endorsement premiums and any outstanding amounts upon policy expiry. Calibrate with the finance team, tech team and other groups for new updates in BRDs, SOPs, and change orders. Work on complex transactions for large corporate clients including policy issuance, renewal, cancellation. Collaborate with management to effectively train and mentor junior staff and prepare them for their expected roles and duties. Monitor client transaction records to ensure consistent quality and accuracy. Awarded with delivery excellence award for exceptional performance.

Team Manager (Insurance Broking Operations)

• Job Details:Managed insurance policy inception, renewal and claims for various clients in USA, UK and MENA region. Ensured regulatory and benefits compliance for all programs, including support for audits, notifications and plan amendments. Maintained awareness of benefit-related laws such as Prudential Regulatory Authority (PRA) & Financial Conduct Authority (FCA). Worked in various insurance LOBs such as cargo & FAJ, marine & hull insurance, property & contractors all risk, general liability & business interruption and motor plans, active and pension payroll, direct billing, vendor files, and daily and weekly ongoing processes. Worked on migration projects for MENA region, trained and assessed pilot batches for new onboarded process. Conducted quality checks on various reports and provided clients with high accuracy data. Coordinated with the finance team & configuration/tech team and other groups for new updates in BRDs and change orders. Implemented new strategies to improve business efficiency of the organization. Implemented organization-wide training policies to improve employee performance. Conducted and analyzed employee performance reports to identify individual improvement opportunities. Constant and regular review of processes and areas to be in line with the new developments and gaining efficiency along with identifying and addressing issues that may affect team performances. Awarded with MMGS annual awards for driving delivery excellence.