Basic Info

Mohammad Abdelsalam

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Specialist at BDO Esnad

Experience Details

IT Support Specialist

IT/Software Development, Installation/Maintenance/Repair

Entry Level

- Configuring and deploying applications, system software, hardware, Cisco IP Phone setup, network and local peripherals.
- Installing authorized software to client machines using EMCO, PDQ Deploy remote installer solutions.
- Diagnose and resolving various equipment (hardware, servers, Cisco IP phones) problems.
- Diagnosing and solving hardware or software faults.
- Planning and undertaking scheduled maintenance and upgrades.
- Communicating with staff either face-to-face or over the phone or providing remote desktop assistance with (RDP, Team viewer, Ammyy admin, Logmein, etc.) for a number of employees who are based in other buildings, or who are travelling on behalf of the company to setup applications or resolve issues.
- Assisting with on-boarding of new users, installs, tests and configures new workstations, peripheral equipment and software.
- Prioritizes and manages many open cases at one time.
- Troubleshoots network problems and resolving connectivity issues.
- Document troubleshooting and problem resolution steps.
- Create and deploy desktop images using Macrium Reflect, Symantec Ghost 10, Acronis Backup and SCCM.
- Administrate Active Directory, creating accounts, reset passwords, create groups etc.
- Administrate Active Directory Domains, File Servers, And Print Servers.
- Administrate Exchange Admin Center 2013, creating and managing Mailboxes, Distribution Lists, and Transportation rules.
- Performing Administration of CUCM for Extension Mobility, User Profiles.


Company Details

BDO Esnad (multinational)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Business Services - Other

http://www.bdoesnad.com/

Oct 2015 to present (1 year 2 months)
IT Help Desk Support at Royal House for Translation and business Services

Experience Details

IT Help Desk Support

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

- Setting up and configuring new client machines.
- Installing authorized software to client machines.
- Installing new hardware (printers, workstations, scanners, etc.)
- Troubleshooting system problems and diagnosing and solving hardware or software faults.
- Replacing hardware components as required.
- Making Documents and Recording problems and their solutions for future reference.
- Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
- Troubleshoot basic network issues.
- Create and deploy desktop images using Symantec Ghost 10, Acronis Backup.


Company Details

Royal House for Translation and business Services

Cairo, Egypt

11-50 employees

Translation and Localization , Business Services - Other

N/A

Feb 2012 to Jan 2014 (1 year 11 months)
IT Help Desk at SAPESCO Petroleum Services Co.

Experience Details

IT Help Desk

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

- Troubleshooting network issues.
- Setup new computers and install the required software.
- Setup, configure and support hardware.
- Oversee the day-to-day operation of computers and network including hardware and software support.
- Performing other related duties as assigned.
- Installing new software and hardware (printers, computer work stations, etc.).


Company Details

SAPESCO Petroleum Services Co. (multinational)

Cairo, Egypt

501-1000 employees

Oil and Gas

http://www.sapesco.com/

Jul 2010 to Feb 2012 (1 year 7 months)
Administrative assistant at Drexel Oilfield Equipement

Experience Details

Administrative assistant

Administration

Experienced (Non-Manager)

- Handle the administrative tasks of the CEO office: calendar updates, events registration, meetings, correspondences handling, and travel arrangements.
- Prepare invoices and financial statements.
- Handle expenses payment.
- Preparing Pay Rolls for employees.
- Managing all office duties.


Company Details

Drexel Oilfield Equipement (multinational)

Cairo, Egypt

501-1000 employees

Oil and Gas

http://www.drexelegypt.com/

Sep 2007 to Jul 2010 (2 years 10 months)

Education

B.A in Management Information Systems

Education Details

B.A

Management Information Systems

New Cairo Institute of Computer Sciences and Information Systems, Egypt

C / Good / 65 - 75%

N/A

N/A

New Cairo Institute of Computer Sciences and Information Systems
2007 - 2011

Certifications

Certificate details

CCNA: Routing and Switching

May 2015

N/A

N/A

N/A

N/A

Certificate details

MCSA: Windows Server 2012

Jun 2015

N/A

N/A

N/A

N/A

Certificate details

MCSE: Server Infrastructure

Jul 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Computer Network Infrastructure by ITIDA

Apr 2015

Computek

N/A

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

Acronis BackupActive DirectoryAdaptiveAdministrationAdministrative AssistantBDO EsnadBusiness Services - OtherCCNA: Routing And SwitchingCUCMComputer Network Infrastructure By ITIDADHCPDNSDrexel Oilfield EquipementEMCO Remote InstallerEnglishExchange Admin Center 2013File ServerFlexibleHard WorkerHardware InstallationsITIT Help DeskIT Help Desk SupportIT Support SpecialistInstallationJoggingListening To Classical MusicMCSA: Windows Server 2012MCSE: Server InfrastructureMac OSMacrium ReflectMaintenanceManagement Information SystemsMicrosoft WindowsNetworkingOffshoringOil And GasOutsourcingPDQ Deploy Remote InstallerPrint ServerProblem DiagnosingProblem SolverProblem SolvingReadingRepairSAPESCO Petroleum Services Co.Software DevelopmentSoftware InstallationsSoftware KnowledgeSupportiveSymantec Ghost 10Team PlayerTranslation And LocalizationTroubleshootingUser Training/SupportWindows Server 2012

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Exchange Admin Center 2013

Exchange Admin Center 2013

: Expert

: Extreme - I love it!

:

1-3 years

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

1-3 years

Print Server

Print Server

: Expert

: Extreme - I love it!

:

1-3 years

File Server

File Server

: Expert

: Extreme - I love it!

:

1-3 years

CUCM

CUCM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

1-3 years

Macrium Reflect

Macrium Reflect

: Expert

: Extreme - I love it!

:

1-3 years

Symantec Ghost 10

Symantec Ghost 10

: Expert

: Extreme - I love it!

:

1-3 years

Acronis Backup

Acronis Backup

: Expert

: Extreme - I love it!

:

1-3 years

EMCO Remote Installer

EMCO Remote Installer

: Expert

: Extreme - I love it!

:

1-3 years

PDQ Deploy Remote Installer

PDQ Deploy Remote Installer

: Expert

: Extreme - I love it!

:

1-3 years

DHCP

DHCP

: Expert

: Extreme - I love it!

:

1-3 years

DNS

DNS

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Problem Diagnosing

Problem Diagnosing

: Expert

: Extreme - I love it!

:

1-3 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

1-3 years

Software Installations

Software Installations

: Expert

: Extreme - I love it!

:

1-3 years

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

1-3 years

User Training/Support

User Training/Support

: Expert

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Expert

: Extreme - I love it!

:

1-3 years

Software Knowledge

Software Knowledge

: Expert

: Extreme - I love it!

:

1-3 years

Hardware Installations

Hardware Installations

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Team Player, Supportive

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