Mohammad Mustafa

IT Systems Administrator

• Job Details:Set up, optimized and managed network equipment. Delivered reliable support for all server-class systems. Implemented desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices. Owned support tickets using IT management system Impulse for assigning and escalating. Analyzed log files, systems and network traffic to identify improvement opportunities. Consulted users to determine areas in need of improvement. Improved and maintained existing IT processes and system documentation to create easy to use reference guides. Directed computer network access and use by controlling master consoles. Resolved issues and escalated problems with knowledgeable support and quality service.

IT Admin Supervisor

System Administrator