Basic Info

Mohamed Shaheen

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Volunteer (volunteer) at Resala Charity Organisation

Experience Details

Volunteer (volunteer)

Hospitality/Hotels/Food Services

Student

N/A


Company Details

Resala Charity Organisation

Helwan, Egypt

N/A

Legal Services

N/A

Mar 2014 to present (2 years 9 months)
International Call Center Agent at Vodafone (UK account) at Vodafone

Experience Details

International Call Center Agent at Vodafone (UK account)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Dec 2015 to Mar 2016 (3 months)
Customer service at SamaGroup

Experience Details

Customer service

Marketing/PR/Advertising

Student

N/A


Company Details

SamaGroup

Helwan, Egypt

N/A

Marketing and Advertising

N/A

Feb 2014 to Mar 2014 (1 month)
Training at the faculty in summer (intern) at Faculty of Engineering .Helwan University

Experience Details

Training at the faculty in summer (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Faculty of Engineering .Helwan University

Helwan, Egypt

N/A

Education

N/A

Jun 2013 to Jul 2013 (1 month)
Customer Service Agent at Khedr-Wares

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Khedr-Wares

Egypt

11-50 employees

Warehousing

N/A

Jun 2012 to Mar 2013 (9 months)

Achievements


A temporary patent for an invention in electronics and another for an invention in energy 

Education

Bachelor's Degree in Electrical and Electronics Engineering

Education Details

Bachelor's Degree

Electrical and Electronics Engineering

Helwan University Faculty of Engineering, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Faculty of Engineering
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Meniet Al- morshid Secondary School

Egypt

2011

A / Excellent / 85 -100%

N/A

Meniet Al- morshid Secondary School
2011

Certifications

C++ Programmming
May 2012

Certificate details

C++ Programmming

May 2012

N/A

N/A

N/A

Facult of Engineering

N/A

Training and Courses

Training/Course Details

C++ Programming

May 2012

Faculty of Engineering At Helawn

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

C++C++ ProgrammingC++ ProgrammmingCommunicatorComputerCustomer ServiceCustomer Service AgentCustomer-orientedDisciplineEconomic AnalysisEducationElectrical And Electronics EngineeringEnglishFood ServicesFrenchHard WorkerHospitalityInformation Technology (IT)InnovativeInternational Call Center Agent At Vodafone (UK Account)InternetLegal ServicesMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft WindowsMind MapsPresentation SkillsProblem SolverSalesSupportTelecommunicationsTime ManagementTraining At The Faculty In SummerVodafoneVolunteerWarehousing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

C++

C++

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Presentation skills

Presentation skills

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: High

:

1-3 years

Economic analysis

Economic analysis

: Advanced

: High

:

Less than 1 year

Mind Maps

Mind Maps

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Innovative

Online Presence

https://www.linkedin.com/in/mohamed-zakareya-b3b72a107?trk=nav_responsive_tab_profilehttps://www.facebook.com/mohamedzkareya

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