Basic Info

Mohamed Shaheen

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

English Customer Service Agent at Vodafone UK

Experience Details

English Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

I was responsible for handling queries of British customers regarding their phone bills


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Dec 2015 to Oct 2016 (10 months)
Salesman at Khedrwares

Experience Details

Salesman

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Khedrwares

Alexandria, Egypt, Egypt

N/A

Plastics

N/A

Jun 2015 to Oct 2015 (4 months)
Intern (intern) at ANRPC

Experience Details

Intern (intern)

Engineering - Oil & Gas/Energy

Student

N/A


Company Details

ANRPC

Alexandria, Egypt, Egypt

N/A

Oil and Gas

N/A

Jun 2015 to Jun 2015
Salesman at Sama Group

Experience Details

Salesman

Sales/Retail

Entry Level

N/A


Company Details

Sama Group

Cairo, Egypt

N/A

Import and Export

N/A

Jan 2014 to Mar 2014 (2 months)
Training at the faculty in summer (intern) at Faculty of Engineering .Helwan University

Experience Details

Training at the faculty in summer (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Faculty of Engineering .Helwan University

Helwan, Egypt

N/A

Education

N/A

Jun 2013 to Jul 2013 (1 month)

Achievements


A temporary patent for an invention in electronics and another for an invention in energy 

Education

Some College in Electrical and Electronics Engineering

Education Details

Some College

Electrical and Electronics Engineering

Helwan University Faculty of Engineering, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Faculty of Engineering
2011 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Meniet Al- morshid Secondary School

Egypt

2011

A / Excellent / 85 -100%

N/A

Meniet Al- morshid Secondary School
2011

Certifications

C++ Programmming
May 2012

Certificate details

C++ Programmming

May 2012

N/A

N/A

N/A

Facult of Engineering

N/A

Training and Courses

Training/Course Details

C++ Programming

May 2012

Faculty of Engineering At Helawn

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentC++ ProgrammingC++ ProgrammmingCommunicatorComputerCustomer ServiceCustomer-orientedDisciplineEconomic AnalysisEducationElectrical And Electronics EngineeringEnglishEnglish Customer Service AgentFrenchHard WorkerImport And ExportInnovativeInternInternetMicrosoft OfficeMicrosoft WindowsMind MapsOil And GasPlasticsPresentation SkillsProblem SolverRetailSalesSalesmanSupportTelecommunicationsTime ManagementTraining At The Faculty In SummerVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Presentation skills

Presentation skills

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: High

:

1-3 years

Economic analysis

Economic analysis

: Advanced

: High

:

Less than 1 year

Mind Maps

Mind Maps

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Innovative

Online Presence

https://www.linkedin.com/in/mohamed-zakareya-b3b72a107?trk=nav_responsive_tab_profilehttps://www.facebook.com/mohamedzkareya

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