Basic Info

Mohamed Yehia

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Back Office Executive at Teleperformance Egypt

Experience Details

Back Office Executive

Manufacturing/Production

Experienced (Non-Manager)

Back office is the portion of a call center that is devoted to various types of administrative, support, and clerical activities that are essential to the function of the business. Like any back office environment, this area of a call center operation will address issues such as the maintenance of company records, the management of accounts payable and receivables associated with the operation, and even the management of basic clerical tasks that help to promote communication between the departments and with customers. When the call center operation involves taking orders from customers, the call center back office will usually also handle the tasks associated with order fulfillment.


Company Details

Teleperformance Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

https://www.teleperformance.com/en-us/

May 2012 to present (4 years 7 months)
HR Recruitment at Radio Masr

Experience Details

HR Recruitment

Human Resources

Manager

N/A


Company Details

Radio Masr

Egypt

N/A

Broadcasting and Film

www.radio-masr.com

Feb 2010 to Apr 2014 (4 years 1 month)
HR Lap Admin Support at Raya Contact Center

Experience Details

HR Lap Admin Support

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

Egypt

501-1000 employees

Information Technology Services

http://www.rayacorp.com/

Oct 2012 to May 2013 (7 months)
Radio Announcer at Radio Masr

Experience Details

Radio Announcer

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Radio Masr

Cairo, Egypt

101-500 employees

Media Production

N/A

Feb 2010 to Mar 2012 (2 year 0 month)

Education

bsc Infortmation technology in web Design

Education Details

bsc Infortmation technology

web Design, Network, Programing

Advanced Academy, Egypt

Not specified

Network Programing

Accredited by the Supreme Council of the groups and Ain Shams University

Advanced Academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

O.E.L.S

Egypt

2006

B / Very Good / 75 - 85%

N/A

O.E.L.S
2006

Certifications

ICDL
Feb 2007

Certificate details

ICDL

Feb 2007

N/A

N/A

N/A

Future Center

N/A

Network Baiscs
Nov 2009

Certificate details

Network Baiscs

Nov 2009

N/A

N/A

N/A

N/A

TICo
May 2013

Certificate details

TICo

May 2013

N/A

N/A

N/A

Travel Industry Council of Ontario

N/A

OSHA
Feb 2011

Certificate details

OSHA

Feb 2011

N/A

N/A

N/A

OSHA Standards for Construction

N/A

SOMC
Jul 2016

Certificate details

SOMC

Jul 2016

N/A

N/A

N/A

Sony Mobile Communications

N/A

SOMC
Jul 2016

Certificate details

SOMC

Jul 2016

N/A

N/A

N/A

Sony Mobile Communications

N/A

Training and Courses

Training/Course Details

Human Resources

Apr 2012

Work tools

N/A

Training/Course Details

Soft Skills

May 2011

Raya Academy

N/A

Training/Course Details

Medtronic

Feb 2014

Diabetes

Certified as a technical support for Diabetes insulin pump

Training/Course Details

Travel consuller

May 2012

Tico

Certified as Travel Industry Council of Ontario

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBack Office ExecutiveBroadcasting And FilmContact CenterCustomer-orientedEnglishFlexibleHR Lap Admin SupportHR RecruitmentHard WorkerHuman ResourcesHuman ResourcesICDLITInformation Technology ServicesManufacturingMarketingMedia ProductionMedtronicNetworkNetwork BaiscsOSHAOperationsOpertationPresenterProductionProgramingRadio AnnouncerRaya Contact CenterSOMCSoft SkillsSupportiveSurffingTICoTelecommunicationsTeleperformance EgyptTravel ConsullerTravelingWeb DesignWork

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Opertation

Opertation

: Expert

: Extreme - I love it!

:

3-5 years

IT

IT

: Advanced

: Extreme - I love it!

:

1-3 years

Contact Center

Contact Center

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Presenter, Customer-oriented, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/mohamed-yehia-99461587?trk=nav_responsive_tab_profilehttp://www.facebook.com/Only.YankeeMohamed.ykassem@gmail.com

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