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mohamed yasser Elsafty

Customer service,techical support,media

Dubai, United Arab Emirates
  • Customer service
  • social media specialist
  • Technical Support specialist
  • HTML5
  • javaScript

Work Experience

  • Technical Support specialist & customer service Representative &social media specialist at NOOR ADSL

    Feb 2015 to Nov 2016 · 1 Years 3 Months
  • Technical Support specialist at TE Data

    Jun 2014 to Feb 2015 · 9 Months
  • customer service agent at Orange

    Apr 2013 to May 2014 · 1 Years 11 Months
  • customer service agent at Vodafone Egypt Telecommunications S.A.E.

    Sep 2012 to Apr 2013 · 8 Months

Education

  • Bachelor's Degree in physiology

    HELWAN - Egypt 2008 to 2012 · 4 Years
  • High School - Thanaweya Amma

    kerdasa sceondary school - Egypt 2008

Achievments

i have developed NOOR ADSL process by creating CSI (Customer satisfaction indicator ) project to make sure that not only the customer been helped but also to make sure that he was very satisfied with the company and the representative attitude .

Skills
Tools and Fields of Expertise

  • Customer service
  • social media specialist
  • Technical Support specialist
  • HTML5
  • javaScript
  • PHP

Languages

  • English

    Fluent
  • French

    Intermediate
  • Arabic

    Fluent

Training & Certifications

  • soft skills

    Vodafone Egypt · 2017
  • CCNA

    cisco · 2014
  • php,html,Javascript,ccnp,mcsa

    self study · 2013
  • ICDL

    2012