Basic Info

Mohamed Wahshey

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

International Technical Support Advisor at Vodafone Egypt (VIS UK account)

Experience Details

International Technical Support Advisor

IT/Software Development

Entry Level

Handle British Customer complaints, log customer details on the CRM, Handle all network & Internet issues.


Company Details

Vodafone Egypt (VIS UK account) (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.co.uk

Oct 2015 to Mar 2016 (5 months)
Data Entry at Royal Lab

Experience Details

Data Entry

Administration

Entry Level

N/A


Company Details

Royal Lab

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Jan 2015 to Sep 2015 (8 months)
Customer Service Rep. (Summer Training) (intern) at Wasla (888 account of Vodafone Egypt)

Experience Details

Customer Service Rep. (Summer Training) (intern)

Customer Service/Support

Student

Answering and handling all customer inquiries.
Ensuring good quality of service.
Following up with customers regarding their issues.


Company Details

Wasla (888 account of Vodafone Egypt)

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Jun 2013 to Sep 2013 (3 months)

Achievements


My manager received 2 thank you calls in a week for me, and a thank you email from Vodafone quality team, this was one of the biggest achievements in Vodafone UK because it's hard to satisfy customer that much that he tells you he wants to speak to your manager to thank him for hiring you.


I was very hard worker as my manager was depending on me after just 3 months of starting my job, i was most of the time gaining the biggest score amongst my co-workers


It was a summer training, no big achievements but i remember that i was one of my most committed team members as i didn't come to work late or made any absent all my summer training period.


I have gained an appreciation certificate from my institute for making soft skills lectures for students for free, and for creating the first student activity at the same institute. I gained a certificate when i was 15 when i took (International Certified Lecturer) Training course, this was a great achievement because i succeeded in it in spite of my young age,

Education

Bachelor's Degree in Management Information Systems

Education Details

Bachelor's Degree

Management Information Systems

Higher Institute for Specific Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Institute for Specific Studies
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Imbabah Military School

Egypt

2011

C / Good / 65 - 75%

N/A

Imbabah Military School
2011

Certifications

Certificate details

Certificate of appreciation

Dec 2011

N/A

N/A

N/A

The Higher Institute for specific studies

Certificate of appreciation for making a free soft skills course for students (I was still a student at the same institute).

Certificate details

Certificate of appreciation

May 2015

N/A

N/A

N/A

The Higher Institute for specific studies

For founding the first student activity in the institute (Flns3a student activity)

Training and Courses

Training/Course Details

Web Development course

Sep 2017

Udemy

HTML5, CSS3, JS, Jquery, Bootstrap, PHP, Wordpress.

Training/Course Details

Angular 4

Oct 2017

Udemy

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AJAXAdministrationAdobe PhotoshopAngular 4BootstrapC++C/C++CSS3Certificate Of AppreciationCodingCreativeCustomer ServiceCustomer Service Rep. (Summer Training)Data EntryEffective Team-workEnglishGermanHTML5Hard WorkerHealthcare And Medical ServicesITInternational Technical Support AdvisorInternetJQueryJSONJavaScriptLeaderLeadershipManagement Information SystemsMySQLOffshoringOutsourcingPC GamesPHPPlannerProblem SolverProfessional EnvironmentPythonReadingResponsive DesignSoftware DevelopmentSpanishSupportTelecommunicationsVodafone Egypt (VIS UK Account)Web DevelopmentWeb Development CourseWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Spanish

Spanish

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

HTML5

HTML5

: Advanced

: Extreme - I love it!

:

Less than 1 year

CSS3

CSS3

: Advanced

: Extreme - I love it!

:

Less than 1 year

Responsive Design

Responsive Design

: Advanced

: Extreme - I love it!

:

Less than 1 year

javaScript

javaScript

: Intermediate

: Extreme - I love it!

:

Less than 1 year

jQuery

jQuery

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Bootstrap

Bootstrap

: Intermediate

: Extreme - I love it!

:

Less than 1 year

C/C++

C/C++

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PHP

PHP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Python

Python

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MySQL

MySQL

: Intermediate

: Medium

:

Less than 1 year

AJAX

AJAX

: Intermediate

: Extreme - I love it!

:

Less than 1 year

JSON

JSON

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Angular 4

Angular 4

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

HTML5

HTML5

: Advanced

: Extreme - I love it!

:

Less than 1 year

CSS3

CSS3

: Advanced

: Extreme - I love it!

:

Less than 1 year

Bootstrap

Bootstrap

: Advanced

: Extreme - I love it!

:

Less than 1 year

Web Development

Web Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

C++

C++

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/mohamedwahshey/https://www.facebook.com/trainer.mohamed.wahshyhttps://codepen.io/commzero/

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