Basic Info

Mohamed Abd Al Wahab

3 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

After SalesTeam Leader at General Motors Middle East "Customer Engagment center"

Experience Details

After SalesTeam Leader

Project/Program Management, Customer Service/Support, Operations/Management

Manager

1. Supervises/manages the daily activities and performance of the Account Advisors
2. Generates and sends agreed reports to clients regularly as per client requirements
3. Handles Account Advisors needed for on-job training and coaching
4. Monitors transactions to ensure that QA standards are met
5. Ensures the Advisor’s KPI’s are met (daily/weekly/monthly)
6. Manages difficult calls by acting as first line of escalation
7. Coordinates, as needed with all supporting function to eliminate any problems
affecting the operations
8. Asses the Advisors performance on monthly basis and calculates variations on set
standards
9. Holds one to one meetings with Advisors to communicate feedback on monthly
performance assessment results
10. Performs daily pre-shift or post-shift meetings with Advisors achievements, targets
and new updates
11. Carries out annual performance assessment of team members (Account Advisors
and Senior Account Advisors)
12. Logs and acts on client’s requests
13. Ensure achievement of KPIs
14. Ensures that Team members adhere to company’s policies


Company Details

General Motors Middle East "Customer Engagment center" (multinational)

Cairo, Egypt

N/A

Consumer Services , Automotive, Automotive

www.gmarabia.com

Aug 2013 to present (3 years 4 months)
Store Manager "Family Business" at Short Shoes "Family Business"

Experience Details

Store Manager "Family Business"

Operations/Management

Manager

1. Managing our stores monthly sales performance
2. Supervises/Manage the sales representatives performance
3. Coach the sales representatives
4. Ensure achievement of sales targets
5. Gather Customer’s feedback & Handle customers complaints


Company Details

Short Shoes "Family Business"

Cairo, Egypt

N/A

Textile and Clothing

WWW.SHORTSHOES.NET

Jun 2009 to present (7 years 6 months)
Senior account advisor at General Motors Middle East

Experience Details

Senior account advisor

Customer Service/Support

Experienced (Non-Manager)


1. Answer customer’s enquiries
2. Handle customer’s complaints
3. Follow up with our authorized dealer in handling complaints
4. Communicate our customer’s complaints with General Motors Field Manager
5. Educate customers with our GM warranty policy
6. Ensure our customer satisfaction after resolving his concerns


Company Details

General Motors Middle East (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Apr 2011 to Aug 2013 (2 years 4 months)

Achievements


Raya achievers club 2012 Raya top performer for 2013 Recognition certifcate for client satisfaction

Education

Bachelor's Degree in International business Administration

Education Details

Bachelor's Degree

International business Administration

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

Humman resources. Marketing. Accounting. Business Administration.

N/A

Sadat Academy for Management Sciences
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

2005

A / Excellent / 85 -100%

N/A

Saint Fatima Language School
2005

Certifications

Certificate details

Technical Insight for Non-Technical Personnel

Dec 2014

N/A

N/A

N/A

General motors

N/A

Certificate details

The Customer Loyalty Mindset – Committing to Customer Retention

Dec 2014

N/A

N/A

N/A

General motors

N/A

Certificate details

Understanding the Value of Customer Enthusiasm

Dec 2014

N/A

N/A

N/A

N/A

Certificate details

How to Build Customer Enthusiasm

Dec 2014

N/A

N/A

N/A

N/A

Certificate details

Building Trust with Service Customers

Dec 2014

N/A

N/A

N/A

N/A

Certificate details

Technical for Service Consultant

Dec 2014

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAfter Sales ManagerAfter SalesTeam LeaderArabicAutomotiveBuilding Trust With Service CustomersBusiness-orientedConsumer ServicesCustomer ServiceCustomer-orientedEnglishFlexibleFootballGeneral Motors Middle EastGeneral Motors Middle East "Customer Engagment Center"How To Build Customer EnthusiasmInternational Business AdministrationInternetManagementMicrosoft ExcelMicrosoft OfficeMusicProblem SolverProgram ManagementProjectSenior Account AdvisorStore Manager "Family Business"SupportTeam LeaderTeam PlayerTechnical For Service ConsultantTechnical Insight For Non-Technical PersonnelTechnologyTextile And ClothingThe Customer Loyalty Mindset Committing To Customer RetentionUnderstanding The Value Of Customer Enthusiasm

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

Team leader

Team leader

: Expert

: Extreme - I love it!

:

3-5 years

automotive

automotive

: Advanced

: Extreme - I love it!

:

3-5 years

After sales manager

After sales manager

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Customer-oriented, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

www.linkedin.com/in/mohamed magdywww.facebook.com/Mohamed short

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