Basic Info

Mohammed Essam El Sarky

2 years

Gizah, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Support Engineer at African Export & Import Bank

Experience Details

IT Support Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

• Managing the Windows Servers 2008 .
• Administrate Active Directory 2008 server.
• Administrate DHCP server.
• Administrate WSUS server.
• Administrate File server.
• Administrate Print server.
• Provide support for all users (Systems/Laptops/Printers/Network).
• Preparing Meeting Rooms by installing projectors and Video Conference Hardware .
• Managing Group Policy.
• Replacing Daily Backup Tapes.
• Managing and Maintaining over 130 user’s PC’s and Laptops
• Configuring Cisco Routers & Switches .


Company Details

African Export & Import Bank (multinational)

Cairo, Egypt

101-500 employees

Banking

http://afreximbank.com/

Dec 2014 to present (2 years)
IT Help Desk at Xceed Contact Center

Experience Details

IT Help Desk

Administration

Experienced (Non-Manager)

• Provide support to all contact centers agents.
• Setup Appliciations to all accounts.
• Managing and maintaining agents computers.
• Solving upcoming tickets from agents with service desk manager.
• Managing agents accounts from the AD users and computers.
• Installing OS on agents computers from the WDS Server.
• Replace and install new hardware.
• Replace and install new Avaya phones on the Voip Network.


Company Details

Xceed Contact Center

6th of October, Egypt

501-1000 employees

Business Services - Other

N/A

Mar 2014 to Aug 2014 (5 months)
System Administrator at Eduors

Experience Details

System Administrator

IT/Software Development

Experienced (Non-Manager)

• Managing the Windows Servers 2008 to function at all times; ensure appropriate security and minimum downtime.
• Administrate Active Directory 2008 server.
• Administrate DNS server.
• Administrate DHCP server.
• Administrate NAP server.
• Administrate WSUS server.
• Administrate File server.
• Administrate Print server.
• Provide support for all users (Laptops/Printers/Network).
• Managing Group Policy.
• Managing and Maintaining 40 Clients PC's.
• Configuring Cisco Switches .


Company Details

Eduors

Cairo, Egypt

11-50 employees

Information Technology Services

www.eduors.com

Jan 2012 to Jan 2014 (2 years)

Education

Law in general law

Education Details

Law

general law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2007 - 2011

Certifications

MCITP
Oct 2011

Certificate details

MCITP

Oct 2011

N/A

N/A

N/A

Microsoft

Microsoft Certified IT Professional

MCSA
Oct 2011

Certificate details

MCSA

Oct 2011

N/A

N/A

N/A

Microsoft

Microsoft Certified Solutions Associate

MCTS
Oct 2011

Certificate details

MCTS

Oct 2011

N/A

N/A

N/A

Microsoft

Microsoft Certified Technology Specialist

CCNA
Feb 2014

Certificate details

CCNA

Feb 2014

N/A

N/A

N/A

Cisco

N/A

ITIL Foundation
Oct 2016

Certificate details

ITIL Foundation

Oct 2016

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAfrican Export & Import BankBankingBusiness Services - OtherCCNAEnglishGeneral LawHandles StressHard WorkerITIT Help DeskIT Support EngineerITIL FoundationInformation Technology ServicesMCITPMCSAMCTSMicrosoft ServersNetwork AdministrationNetworksOrganizerProblem SolverSoftware DevelopmentSupportiveSystem AdministrationSystem AdministratorTechnical Support

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Network Administration

Network Administration

: Advanced

: Extreme - I love it!

:

1-3 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Servers

Microsoft Servers

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Handles Stress, Supportive

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