Basic Info

Mohamed negm

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support agent at Raya contact center

Experience Details

Technical support agent

IT/Software Development

Entry Level

Representing the company over the phone.
Troubleshooting networks problem.
Handling billing issues.
Register complaints.
Handling angry customers.
Others


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2015 to present (1 year 6 months)

Education

BSc in computer science

Education Details

BSc

computer science, information systems

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

web programming,system analysis,java,information systems,operating systems, digital libraries,software engineering,geographic information system,database, e-commerce,communication skills

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Bashaer el jazera private school

Saudi Arabia

2008

A / Excellent / 85 -100%

N/A

Bashaer el jazera private school
2008

Certifications

CCNA
Aug 2015

Certificate details

CCNA

Aug 2015

976 out of 1000

N/A

csco12845281

ITE share

Cisco Certified Network Associate

Certificate details

iz0-051 oracle database 11g

Jun 2015

66 out of 100

N/A

oc1508311

Newhorizon

SQL fundamentals 1

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdaptiveAndroidAndroid ProgrammingCCNACommunicatorComputer ScienceCustomer-orientedData BaseEnglishFlexibleGISITInformation SystemsIz0-051 Oracle Database 11gJavaMarketingMatlabMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft Windows Server 2012NetworkingOracle Database 11gPHPSalesSoftware DevelopmentSupportiveTeam PlayerTechnical Support AgentTelecommunicationsWeb DesigningWeb DevelopingWeb Development

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

1-3 years

Web Development

Web Development

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

oracle database 11g

oracle database 11g

: Advanced

: Extreme - I love it!

:

Less than 1 year

Networking

Networking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Intermediate

: Medium

:

Less than 1 year

PHP

PHP

: Intermediate

: High

:

1-3 years

GIS

GIS

: Intermediate

: Medium

:

Less than 1 year

Android

Android

: Intermediate

: High

:

Less than 1 year

Microsoft Windows server 2012

Microsoft Windows server 2012

: Intermediate

: High

:

Less than 1 year

Matlab

Matlab

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

web developing

web developing

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

Less than 1 year

data base

data base

: Intermediate

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

sales

sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

android programming

android programming

: Intermediate

: Extreme - I love it!

:

Less than 1 year

web designing

web designing

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Customer-oriented, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://www.facebook.com/profile.php?id=1106191890

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