Basic Info

Mohamed Negm

2 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Technical support agent at Raya contact center

Experience Details

Technical support agent

IT/Software Development

Entry Level

Representing the company over the phone.
Troubleshooting networks problem.
Handling billing issues.
Register complaints.
Handling angry customers.
Others


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2015 to present (2 years 7 months)
Team Leader at Careem

Experience Details

Team Leader

Customer Service/Support

Manager

Be in charge of running and managing the call centre daily
 Set targets for all other call centre agents to meet up with
 Schedule and organize shift patterns for other team members to ensure that customers are
never left unattended to
 Understand all organization’s products, services, procedures and guidelines and communicate
same to all team members
 Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
 Conduct regular review of all call centre agents performance and organize training sessions for
underperformers
 Submit regular reports to management and seek new ideas and strategies to improve
performance at the centre
 Keep up with trends and happenings in the industry and ensuring adherence to industry
standards


Company Details

Careem (multinational)

Cairo, Egypt

More than 1000 employees

Transportation, Consumer Services

www.Careem.com

Nov 2016 to present (1 year 2 months)

Education

BSc in computer science

Education Details

BSc

computer science, information systems

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

web programming,system analysis,java,information systems,operating systems, digital libraries,software engineering,geographic information system,database, e-commerce,communication skills

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Bashaer el jazera private school

Saudi Arabia

2008

A / Excellent / 85 -100%

N/A

Bashaer el jazera private school
2008

Certifications

CCNA
Aug 2015

Certificate details

CCNA

Aug 2015

976 out of 1000

N/A

csco12845281

ITE share

Cisco Certified Network Associate

Certificate details

iz0-051 oracle database 11g

Jun 2015

66 out of 100

N/A

oc1508311

Newhorizon

SQL fundamentals 1

Jobseeker photo

Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

AdaptiveAndroidAndroid ProgrammingArabicCCNACareemComputer ScienceConsumer ServicesCustomer ServiceCustomer-orientedData BaseEnglishFlexibleGISITInformation SystemsIz0-051 Oracle Database 11gJavaLeaderMarketingMatlabMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft Windows Server 2012NetworkingOracle Database 11gPHPSalesSoftware DevelopmentSupportSupportiveTeam LeaderTeam LeadingTeam PlayerTechnical Support AgentTelecommunicationsTransportationWeb DesigningWeb DevelopingWeb Development

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

1-3 years

Web Development

Web Development

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

oracle database 11g

oracle database 11g

: Advanced

: Extreme - I love it!

:

Less than 1 year

Networking

Networking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Intermediate

: Medium

:

Less than 1 year

PHP

PHP

: Intermediate

: High

:

1-3 years

GIS

GIS

: Intermediate

: Medium

:

Less than 1 year

Android

Android

: Intermediate

: High

:

Less than 1 year

Microsoft Windows server 2012

Microsoft Windows server 2012

: Intermediate

: High

:

Less than 1 year

Matlab

Matlab

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

web developing

web developing

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

Less than 1 year

data base

data base

: Intermediate

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

sales

sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

android programming

android programming

: Intermediate

: Extreme - I love it!

:

Less than 1 year

web designing

web designing

: Intermediate

: Extreme - I love it!

:

1-3 years

Team Leading

Team Leading

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Customer-oriented, Flexible / Adaptive, Team Player, Supportive

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