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Mohamed Mahmoud Othman

Create your future, don't predict it

Cairo, Egypt
  • Microsoft Office
  • Business Planning,
  • Soft Skills
  • Business Analysis
  • Performance Management

Work Experience

  • Head Of Operations and Customer Excellence at Click The World

    Mar 2015 to present · 5 Years 7 Months
  • Head Of Operations Optimization and Contact Center at World Avenues Switzerland

    Feb 2013 to Mar 2015 · 2 Years 1 Month
  • Expedia Call Center & Operations Senior Supervisor at Teleperformance Egypt

    Nov 2011 to Feb 2013 · 1 Year 3 Months
  • Expedia Customer Care & Ticketing Expert at Teleperformance Egypt

    Mar 2011 to Nov 2011 · 8 Months

Education

  • Bachelor's Degree in Accounting and Business/Management

    Ain Shams University (ASU) - Egypt 1999 to 2003 · 4 Years
  • High School - Thanaweya Amma

    Kobba Secondary Schoo - Egypt 1999

Skills
Tools and Fields of Expertise

  • Microsoft Office
  • Business Planning,
  • Soft Skills
  • Business Analysis
  • Performance Management
  • Community Management
  • Team management
  • CRM
  • Coaching
  • Problem Solving
  • Customer Experience
  • Contact Center Management
  • Quality Assurance
  • Loyalty Programs
  • Financial Planing
  • Crisis Management
  • Complaints and Retention Management
  • B2B
  • Tourism
  • LOB
  • Aviation
  • Startup
  • Quality Management
  • Vendor Management
  • Strategic Planning
  • Operations Management
  • Service Delivery
  • Project Management
  • Zendesk
  • E-Commerce

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • Spanish

    Beginner

Training & Certifications

  • Leadership Dimensions

    2016
  • TICO

    Travel Industry Council of Ontario · 2013
  • Performance Management

    Teleperformance Egypt · 2012
  • OPS

    Teleperformance Egypt · 2011
  • Find A Way To Say Yes

    vodafone Academy · 2009
  • Negotiation Skills

    vodafone academy · 2008
  • Mind Mapping

    vodafone Academy · 2007
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