Mohamed Mahmoud Othman
Create your future, don't predict it
Cairo, Egypt- Microsoft Office
- Business Planning,
- Soft Skills
- Business Analysis
- Performance Management
Work Experience
- Mar 2015 to present · 5 Years 7 Months
Head Of Operations and Customer Excellence at Click The World
- Feb 2013 to Mar 2015 · 2 Years 1 Month
Head Of Operations Optimization and Contact Center at World Avenues Switzerland
- Nov 2011 to Feb 2013 · 1 Year 3 Months
Expedia Call Center & Operations Senior Supervisor at Teleperformance Egypt
- Mar 2011 to Nov 2011 · 8 Months
Expedia Customer Care & Ticketing Expert at Teleperformance Egypt
Education
- Ain Shams University (ASU) - Egypt 1999 to 2003 · 4 Years
Bachelor's Degree in Accounting and Business/Management
- Kobba Secondary Schoo - Egypt 1999
High School - Thanaweya Amma
SkillsTools and Fields of Expertise
- Microsoft Office
- Business Planning,
- Soft Skills
- Business Analysis
- Performance Management
- Community Management
- Team management
- CRM
- Coaching
- Problem Solving
- Customer Experience
- Contact Center Management
- Quality Assurance
- Loyalty Programs
- Financial Planing
- Crisis Management
- Complaints and Retention Management
- B2B
- Tourism
- LOB
- Aviation
- Startup
- Quality Management
- Vendor Management
- Strategic Planning
- Operations Management
- Service Delivery
- Project Management
- Zendesk
- E-Commerce
Languages
Arabic
FluentEnglish
FluentSpanish
Beginner
Training & Certifications
- 2016
Leadership Dimensions
- Travel Industry Council of Ontario · 2013
TICO
- Teleperformance Egypt · 2012
Performance Management
- Teleperformance Egypt · 2011
OPS
- vodafone Academy · 2009
Find A Way To Say Yes
- vodafone academy · 2008
Negotiation Skills
- vodafone Academy · 2007
Mind Mapping