Basic Info

Mohamed Mohamed

11 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support at Raya, Etisalat Emirates

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya, Etisalat Emirates (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Nov 2015 to present (1 year 1 month)
Customer Care at Xceed, Du telecom UAE

Experience Details

Customer Care

Customer Service/Support

Manager

Handling customer inquiries and complains over the phone and face to face and provide an excellent service to Vodafone customers.
Escalate all the concerns and complains to the designated departments in order to take actions and follow up the case till it’s totally closed and customer is fully satisfied.


Company Details

Xceed, Du telecom UAE (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Feb 2015 to Oct 2015 (8 months)
Tour Operator at Traveline-Egypt

Experience Details

Tour Operator

Tourism/Travel

Experienced (Non-Manager)

Organize Hotel reservation, flight tickets and tours over the world.
Achieve and exceed sales target for the company programs by using a very professional sales technique.


Company Details

Traveline-Egypt (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism, Real Estate/Property Management, Public Relations and Communications

www.traveline.com.eg

Nov 2012 to Oct 2014 (1 year 11 months)
Holiday Representative at Traveline-Egypt

Experience Details

Holiday Representative

Tourism/Travel

Experienced (Non-Manager)

Attend to regular visits to extensive resorts within Cairo, Alexandria, and Ain Sokhna.
Achieve and exceed the monthly sales target for the company excursions by using a very professional sales technique.
Achieve an outstanding Customer Service level to all my guests’ monitored throw a Customer Satisfaction Survey.


Company Details

Traveline-Egypt (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism, Real Estate/Property Management, Public Relations and Communications

www.traveline.com.eg

Nov 2009 to Nov 2012 (3 years)
Customer Service Rep at Vodafone

Experience Details

Customer Service Rep

Tourism/Travel, Customer Service/Support

Experienced (Non-Manager)

Handling customer inquiries and complains over the phone and face to face and provide an excellent service to Vodafone customers.
Escalate all the concerns and complains to the designated departments in order to take actions and follow up the case till it’s totally closed and customer is fully satisfied.


Company Details

Vodafone

Cairo, Egypt

501-1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2007 to Jun 2009 (2 years)
Tour Leader at Good Life Tours

Experience Details

Tour Leader

Tourism/Travel

Experienced (Non-Manager)

Guiding different excursions around South and North Sinai.
Escort guests for two or three weeks cruise around Egypt.
Selling company excursions, handling all the administrations paper work.
Present the company excursions programs and Itinerary using a very high technique of power point presentations.


Company Details

Good Life Tours

Cairo, Egypt

11-50 employees

Travel and Tourism, Public Relations and Communications

N/A

Jul 2003 to May 2007 (3 years 10 months)

Achievements


I have achievements to be responsibly about team while trained rowing. I have achievements to be team leader in Traveline-Egypt to organize tourist itinerary. I have achievements to be senior Tour operator outgoing & domestic travel. I have achievements to visit 2 of 7 wonder word. I have achievements to be finish many takes in the same time with no delay.

Education

Bachelor of Commerce in Accounting

Education Details

Bachelor of Commerce

Accounting, Management

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

Accounting, Management, Sales, Marketing, Economy and Statistics

N/A

Faculty of Commerce - Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khatem Al Morsalen private English school

Egypt

2001

B / Very Good / 75 - 85%

I studied additional subjects in English such as Science, Mathematics and social studies related to the school management & system.

Khatem Al Morsalen private English school
2001

Certifications

Achievement
Apr 2012

Certificate details

Achievement

Apr 2012

V.Goog

N/A

N/A

The Egyptian Tourism Federation & the Egyptian travel agents association

Customer care & complain, solving problem technique, quality control, communication skills and presentation skills.

Training and Courses

Training/Course Details

Operation Management

Aug 2012

Kuoni United Kingdom

I took this course to be professional tour operator to improve unlimited skills in my carrier under responsabilty world wide operation system named Kuoni

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAchievementArabicArchaeological AreasCall CenterChicken & FruitsCommunication SkillsCommunicatorComputerCreativeCustomer CareCustomer ServiceCustomer Service RepEnglishHard WorkerHoliday RepresentativeInformation Technology ServicesInternetManagementMarketingMathematicsMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperation ManagementOrganizerPrayPresentation SkillsPresenterProblem SolvingProperty AdviserProperty ManagementPublic Relations And CommunicationsQuality ControlRaya, Etisalat EmiratesReadingReal EstateRespect RollsRussianSalesSea FoodSupportSwimming & Water ActivitiesTechnical SupportTelecommunicationsTour LeaderTour OperatorTourismTrainingTravelTravel And TourismTraveline-EgyptTraveling & Visit Interesting PlacesUse Technology & InternetXceed, Du Telecom UAE

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

property adviser

property adviser

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

3-5 years

Quality Control

Quality Control

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

technical support

technical support

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Advanced

: Medium

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

real estate

real estate

: Expert

: Extreme - I love it!

:

3-5 years

call center

call center

: Advanced

: Medium

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Creative, Organizer

Online Presence

www.facebook.com/mohamedmohsen

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