Basic Info

Mark Troy

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Founder, Marketing and Events Manager at Egyptian Ambassadors Corporation Canada

Experience Details

Founder, Marketing and Events Manager

Operations/Management, Human Resources

Manager

- Conduct Sales Events for potential investors.
- Created a new trend of Egyptian food in the international cuisine by introducing 5 Egyptian theme chains (Egypt, Alexandria Sea Food, The Egyptian Cafe’, ARABISC, SEENA).
- Conducted Training and orientation sessions.
- Chose locations and negotiated prices.
- Found markets to export Egyptian products to Canada.


Company Details

Egyptian Ambassadors Corporation Canada (multinational)

Vancouver, Canada

1-10 employees

Education

N/A

Sep 2014 to Jan 2017 (2 years 4 months)
Sales and Events Manager Vancouver Branch at American Income Life (ALTIG)

Experience Details

Sales and Events Manager Vancouver Branch

Accounting/Finance

Manager

- Conducted Sales events for clients.
- Hired new sales agents.
- Trained the new sales agent and follow up on their progress.
- Managed a team of sales agents in Vancouver Island region
- Sold insurance policies to different types of clients and follow up on their continuous needs
- Built up the business network


Company Details

American Income Life (ALTIG)

Vancouver, Canada

101-500 employees

Insurance

http://www.altig.com

Jan 2010 to Jun 2013 (3 years 5 months)
Events and Local Store Marketing Manager at Kuwait Food Company Americana

Experience Details

Events and Local Store Marketing Manager

Marketing/PR/Advertising , Education/Teaching, Training/Instructor

Manager

- Coordinated and set up all advertising, marketing, technical and presentation materials for international and local restaurant chains: (KFC, Hardee’s, TGI Fridays, Baskin Robbins, Krispy Kreme, Chicken Tikka, Fish Market, Wimpy, Samadi & Fusion)
- Designed and implemented successful marketing campaigns to increase sales
- Created and conducted unique marketing events for different age groups to enhance Company’s image as well as entertain Guests and increase their loyalty.

Special Achievements:
- Created unique marketing events such as: Burger Lovers challenge, Big Eaters competition, Playstation tournaments, Beach events and kids fun parties.
- Created and trained a special hostess team to enhance the hospitality in several food chains and developed a marketing program to serve the local community in order to gain Guest’s loyalty.
- Established birthday party programs for KFC restaurants and created a detailed manual to cover all the steps of a successful party/event
- Invented a kids calendar of activities in all KFC and Hardee’s chains which resulted in introducing those chains to be the first choice for parents and kids


Company Details

Kuwait Food Company Americana

Kuwait City, Kuwait

101-500 employees

Food Services/Restaurants/Catering

N/A

Jun 2005 to Nov 2009 (4 years 5 months)
Senior Training Coordinator at Kuwait Food Company Americana

Experience Details

Senior Training Coordinator

Education/Teaching, Training/Instructor

Manager

- Facilitated a variety of managerial and technical training programs for all positions to expand their knowledge and develop their working skills
- Delivered Ritz Carlton and Hilton international courses.
- Designed special training programs/seminars based on work assessment and needs: (The Magic World of Hospitality Part I & 2)
- Applied creative techniques in training sessions both entertaining and informative
- Conducted orientation and training of new employees and engaged all team members in the ongoing process of skills development.
Special Achievements:
- Created a full operation manual for a food chain illustrated with pictures for every step
- Created a hospitality course to increase sales “The Magic World of Sales Hospitality”
- Created new assessment techniques to achieve better results in an entertaining environment to raise their energy.
- Created an employee magazine to raise their moral and enhance the quality of service.

Special Achievements:
- Created a full operation manual for a food chain illustrated with pictures for every step
- Created a hospitality course to increase sales “The Magic World of Sales Hospitality”
- Created new assessment techniques to achieve better results in an entertaining environment to raise their energy.
- Created an employee magazine to raise their moral and enhance the quality of service.


Company Details

Kuwait Food Company Americana (multinational)

Kuwait City, Kuwait

101-500 employees

Food Services/Restaurants/Catering

http://www.americana-group.com/

Jul 2001 to Jun 2005 (3 years 11 months)
Training Coordinator at Conrad Hotels International

Experience Details

Training Coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Delivered Hilton Training Courses and Programs to the Hotel staff of all departments.
- Conducted Training sessions and programs to develop and enhance service.
- Conducted service Staff assessment.
- Served as a Duty manager to monitor the service quality.


Company Details

Conrad Hotels International

South Sinai, Egypt

501-1000 employees

Hospitality/Hotels

www.conradhotels3.hilton.com

May 2000 to Jun 2001 (1 year 1 month)

Education

Bachelors degree in Hotels and Tourism Management in Hotels and Tourism

Education Details

Bachelors degree in Hotels and Tourism Management

Hotels and Tourism

Bachelor's degree, Hotels and Tourism Management, Egypt

A / Excellent / 85 -100%

Hotel management Tourism Management Accounting Human Resources Economics

I graduated with GPA 3.2 with a Very Good with Honor Merit

Bachelor's degree, Hotels and Tourism Management
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Victoria College Language school

Egypt

1995

B / Very Good / 75 - 85%

I was elected in the School Student union and I was active in several social activities such as public speaking in the school's events and acting international English plays at the school theater.

Victoria College Language school
1995

Certifications

IELTS
Apr 2009

Certificate details

IELTS

Apr 2009

7.5 out of 9

N/A

N/A

British Council Kuwait

N/A

World Host
Sep 2013

Certificate details

World Host

Sep 2013

N/A

N/A

N/A

Canadian Ministry of Tourism

N/A

Certificate details

Dale Carnegie Interpersonal Skills

Jun 2006

N/A

N/A

N/A

N/A

Certificate details

Environmental and Risk Management

Sep 2004

N/A

N/A

N/A

The Kuwait Foundation for the Advancement of Science

N/A

First Aid
Sep 2013

Certificate details

First Aid

Sep 2013

N/A

N/A

N/A

Work BC Canada

N/A

Food Safe
May 2013

Certificate details

Food Safe

May 2013

N/A

N/A

N/A

Canadian Ministry of Training and Development

N/A

Training and Courses

Training/Course Details

Train of Trainer

Jun 2014

International Academy for Training and Development

N/A

Training/Course Details

Acting for Film and Telivision

Feb 2016

Vancouver Academy for Dramatic Arts

N/A

Training/Course Details

Leadership Skills for Managers

Jun 2006

Dale Carnegie Kuwait

N/A

Training/Course Details

Job Options Skills

Oct 2013

Sprott Shaw University Canada

Program endorsed by the Canadian Ministry of Training and Skills Development.

Jobseeker photo

Profile Skills and Keywords

AccountingActing For Film And TelivisionAdaptiveArabicBusiness PlanningCateringCreativeDale Carnegie Interpersonal SkillsEducationEgyptian Ambassadors Corporation CanadaEnglishEnthusiasmEnvironmental And Risk ManagementEvents And Local Store Marketing ManagerFinanceFirst AidFlexibleFood SafeFood ServicesFounder, Marketing And Events ManagerFranchisingFrenchGermanHospitalityHotelsHotels And TourismHuman ResourcesIELTSInitiativeInsuranceInternet ResearchJob Options SkillsKuwait Food Company AmericanaLeaderLeadership Skills For ManagersManagementMarketingMicrosoft OfficeOptimismPerforming ArtsPositivityPresentation Skills And Public SpeakingPresenterRestaurantsSales And Events Manager Vancouver BranchSenior Training CoordinatorSolution OrientedTeam WorkTrain Of TrainerTrainingTraining CoordinatorTravellingWorld Host

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Franchising

Franchising

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills and Public Speaking

Presentation Skills and Public Speaking

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Presenter, Creative, Initiative, Flexible / Adaptive

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