Basic Info

Mohamed Ibrahim

7 years

Giza, Egypt

Master's Degree

Entry level

Work Experience

Offshore Contact center Representative at Teleperformance Egypt

Experience Details

Offshore Contact center Representative

Customer Service/Support

Entry Level

Offshore Call center Representative at Teleperformance Egypt.

Accounts:

Technical Support (Samsung UK): from June 2015 to May 2015.

Customer Service Representative (Western Union UK): from May 2015 – Present.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Recreational Facilities and Services

N/A

Jun 2014 to present (2 years 6 months)
Contact Center Agent at Aramex

Experience Details

Contact Center Agent

Customer Service/Support

Entry Level

Working as a contact center agent at the PDU Department.


Company Details

Aramex (multinational)

Cairo, Egypt

More then 1000 employees

Banking

www.aramex.com

Mar 2012 to Jul 2014 (2 years 4 months)
Public relations, Media Representative and Web Editor at ANAS AL-WOGOUD Foundation

Experience Details

Public relations, Media Representative and Web Editor

Creative/Design/Art

Experienced (Non-Manager)

Public relations and Media Representative as well as the responsibility of the web site at ANAS AL-WOGOUD Foundation.


Company Details

ANAS AL-WOGOUD Foundation

Maadi, Cairo, Egypt

11-50 employees

Education

http://anasalwogoud.kenanaonline.com/

Dec 2008 to Jan 2012 (3 years 1 month)

Achievements


شاركت وأنا في المراحل الدراسية قبل الجامعية في مسابقات عديدة وحصلت على شهادات تقدير للتميز والتفوق : مسابقة الطالب المثالي على مستوى الجمهورية مسابقات في القاء الشعر مسابقات في كتابة القصص القصيرة

Education

M. A. Thesis in English Language and Literature

Education Details

M. A. Thesis

English Language and Literature, Drama, Ecocriticism

Cairo University Faculty of Arts, Egypt

A / Excellent / 85 -100%

An MA. Student at the Department of English, Drama, Ecocriticism

Date: May 2015

Cairo University Faculty of Arts
2007 - 2015
B. A. Arts. in Department of English Language and Literature

Education Details

B. A. Arts.

Department of English Language and Literature

Cairo University Faculty of Arts, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University Faculty of Arts
1999 - 2004

Certifications

ICDL
Nov 2008

Certificate details

ICDL

Nov 2008

N/A

N/A

EGY000207914

ICDL

International Computer Driving Licence

SME
Jan 2008

Certificate details

SME

Jan 2008

N/A

N/A

N/A

Microsoft

Windows XP, MS Word 2003, MS E

T O T
Jul 2006

Certificate details

T O T

Jul 2006

N/A

N/A

N/A

IBM

T.O.T) Training of Trainers, Provided by IBM Egypt, April 20th, 2006 - July 6th, 2006,

Training and Courses

Training/Course Details

Training of Trainers Workshop in "Writing & Documentation Skills"

Feb 2008

Plan International,

Attended and completed a training of trainers workshop in "Writing & Documentation Skills" held at Plan International, Cairo on February 9th-15th, 2008.the workshop included sessions on effective writing, self editing, peer editing, training and presentation skills, under the supervision of (CAN) CBR Africa Network, European Union and Plan International

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAramexBankingComputer SkillsContact Center AgentCreativeCustomer ServiceDepartment Of English Language And LiteratureDesignDramaEcocriticismEducationEnglishEnglish Language And LiteratureHard WorkerHard WorkingHonestyICDLNegotiatorOffshore Contact Center RepresentativePresentation SkillsProblem SolverPublic RelationsPublic Relations, Media Representative And Web EditorRecreational Facilities And ServicesRespecting OthersSMESocial RelationsSupportT O TTeaching English And LiteratureTeleperformance EgyptTraining Of Trainers Workshop In "Writing & Documentation Skills"

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Public relations

Public relations

: Expert

: Extreme - I love it!

:

3-5 years

Teaching English and Literature

Teaching English and Literature

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Negotiator, Creative, Problem Solver

Online Presence

https://www.facebook.com/mohamed.m.ibrahim.33https://twitter.com/mohamedmibra

Mohamed is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.