Basic Info

Mohamed helmy

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service head of department at Al Fardan Exchange

Experience Details

Customer Service head of department

Banking

Manager

1.Maintaining foreign currency
2.Cashing cheques and drafts
3.Checking client account details
4.Liaising with clients all day face to face,
over the phone and via email
5.Translating and interpreting where
necessary
6.Liaising with the overseas bank branches
throughout the Middle East
7.Dealing with transfer requests
8.Issuing cheque books and travelers cheques
9.Purchasing foreign currency
10.Data input
11.Producing reports
12.Dealing with all other customer services enquiries over the telephone
13.Covering for the senior cashier when he or she is absent


Company Details

Al Fardan Exchange (multinational)

Abu Dhabi, United Arab Emirates

N/A

Banking

N/A

May 2009 to Oct 2013 (4 years 5 months)
Marketing Director at Employer IDS –authorized dealer SHOWTIME

Experience Details

Marketing Director

Marketing/PR/Advertising

Manager

All Marketing responsibility and Activities


Company Details

Employer IDS –authorized dealer SHOWTIME

Cairo, Egypt

N/A

Media Production

N/A

Apr 2006 to Apr 2009 (3 years)
Sales Director at PTC (professional Training Center )

Experience Details

Sales Director

Sales/Retail

Manager

Responsible for all sales & marketing activity
contract negotiation and closing deals

• launch and grow sales to a market
• bring customers on as partners in the definition
and development of the sales
process
• identify key formal and informal leaders in a region, and structure their collaboration in the sales process

• Assisting in the development and implementation of strategic plans
for increasing sales and improving
Marketing to support those sales Initiatives
• Responsible for tailoring sales aids to territory (language, culture, client types)
• Regular communication with vertical managers and senior executives, regional partners, and others involved in the sales proc
• Coach/mentor for sales team
• Assist in identifying regional conferences or events that would add value to the sales process
• Responsible for understanding regional competitors


Company Details

PTC (professional Training Center )

Cairo, Egypt

N/A

Training and Coaching

N/A

Jan 2003 to Mar 2006 (3 years 2 months)
Customer service supervisor at EHM co electronics health care management

Experience Details

Customer service supervisor

Pharmaceutical

Experienced (Non-Manager)

• use all forms and charts available to control the follow of the paper work for each client
• keep close contact with clients
• follow up all clients
• update all clients files and documents
• keep the management updated on the market customer status
• follow up client inquires and inform the
management or personnel in charge for
actions
• assist the sales department to increase the
volume of sales


Company Details

EHM co electronics health care management

Cairo, Egypt

N/A

Healthcare and Medical Services

N/A

Jan 2001 to Jan 2003 (2 years)

Education

Bachelor of law in law

Education Details

Bachelor of law

law

Banha University, Egypt

C / Good / 65 - 75%

law

N/A

Banha University
1998 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

1998

B / Very Good / 75 - 85%

N/A

Salah salem
1998

Certifications

IBM IT
Oct 2004

Certificate details

IBM IT

Oct 2004

N/A

N/A

N/A

IBM

N/A

Certificate details

CompTIA A+ certification

May 2005

N/A

N/A

N/A

CompTIA

N/A

Training and Courses

Training/Course Details

NLP 1-2 In business

Jun 2006

ptc

N/A

Training/Course Details

Customer services

Jul 2007

ptc

N/A

Training/Course Details

Negotiation skills

Apr 2006

ptc

N/A

Training/Course Details

Time management

Mar 2007

ptc

N/A

Training/Course Details

Time and stress management

Jul 2006

ptc

N/A

Training/Course Details

Communication skills

Aug 2005

ptc

N/A

Marketing at ptc
Oct 2006

Training/Course Details

Marketing

Oct 2006

ptc

N/A

• Sales at ptc
Nov 2007

Training/Course Details

• Sales

Nov 2007

ptc

N/A

Training/Course Details

Pay TV SHOWETIME

Sep 2009

SHOWETIME TV Network

N/A

This profile is fresh!
Last update 12 days ago.

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Profile Skills and Keywords

Al Fardan ExchangeArabicBankingBusiness DevelopmentCommunication SkillsCommunicatorCompTIA A+ CertificationCustomer Service Head Of DepartmentCustomer Service SupervisorCustomer ServicesEnglishHealthcare And Medical ServicesIBM ITITInternetLawLeaderMake New FriendsManagementMarketingMarketing DirectorMedia ProductionMicrosoft OfficeNLP 1-2 In BusinessNegotiation SkillsNegotiatorOrganizerPay TV SHOWETIMEPharmaceuticalProblem SolverPublic RelationsRedingRetailSalesSales DirectorTRAININGTime And Stress ManagementTime ManagementTraining And CoachingTravelingWork Sales

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

marketing

marketing

: Expert

: Extreme - I love it!

:

More than 7 years

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

public Relations

public Relations

: Expert

: Extreme - I love it!

:

5-7 years

TRAINING

TRAINING

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Customer services

Customer services

: Expert

: Extreme - I love it!

:

More than 7 years

IT

IT

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Communicator, Negotiator, Organizer, Problem Solver

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