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Mohamed Hassan Abdullah

CALL CENTER MANAGER, at Misr Radiology Center

Cairo, Egypt
  • MS Word
  • MS Excel
  • MS CRM
  • Technical Support
  • Process enhancement

Work Experience

  • CALL CENTER MANAGER, at Misr Radiology Center

    Aug 2019 to present · 1 Year 1 Month
  • Call Center Supervisor at Etisalat UAE

    Jun 2015 to Mar 2019 · 3 Years 9 Months

Education

  • Bachelor of Management Sciences in Management Sciences

    Sadat Academy for Management Sciences (SAMS) - Egypt 1997 to 2001 · 4 Years

Skills
Tools and Fields of Expertise

  • MS Word
  • MS Excel
  • MS CRM
  • Technical Support
  • Process enhancement
  • Retail supervisor
  • business operation
  • Project Management
  • MS GP
  • Proudect development
  • Call Center

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Creative & problem solving skills

    LLC · 2013
  • 6 Sigma course (yellow belt)

    LCC · 2013
  • Communication & customer behavioral

    LLC · 2012
  • Decision Making

    LLC · 2012
  • Project Management Professional (PMP)

    OTT · 2012
  • Leadership skills

    Logic · 2011
  • Customer service skills

    LLC · 2009
  • Microsoft Certified System Administrator

    Microsoft · 2004
  • Microsoft Certified Professional

    Microsoft · 2004
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