Basic Info

Mohamed Hanafy

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Supervisor acting as outsourcing manager at Ahly Medical Insurance -AMC

Experience Details

Customer Service Supervisor acting as outsourcing manager

Customer Service/Support, Medical/Healthcare

Manager

N/A


Company Details

Ahly Medical Insurance -AMC

Egypt

More than 1000 employees

Insurance

N/A

Nov 2015 to present (1 year 5 months)
Key Project Manager at TE Data- vendor wasla

Experience Details

Key Project Manager

Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

TE Data- vendor wasla

Egypt

N/A

Internet/E-commerce

N/A

Jul 2015 to Nov 2015 (4 months)
Call center supervisor at Globemed Egypt

Experience Details

Call center supervisor

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Globemed Egypt

Cairo, Egypt

101-500 employees

Medical Devices and Supplies, Consumer Services , Healthcare and Medical Services

N/A

Jun 2014 to Jun 2015 (1 year)
Retail sales adviser at Vodafone

Experience Details

Retail sales adviser

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Retail

N/A

Nov 2013 to Mar 2014 (4 months)
TelesalesTeam Leader at Vodafone Egypt - Vendor ECCO

Experience Details

TelesalesTeam Leader

Customer Service/Support

Manager

• Achieve project target.
• Report to Higher management and client.
• Encourage creativity, risk-taking, and constant improvement.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Provide the team with a vision of the project objectives
• Motivate and inspire team members.
• Lead by setting a good example (role model) - behavior consistent with words.
• Coach and help develop team members; help resolve dysfunctional behavior.
• Recognize and celebrate team and team member accomplishments and exceptional performance


Company Details

Vodafone Egypt - Vendor ECCO (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Aug 2012 to Nov 2013 (1 year 3 months)
Customer service Team Leader at Vodafone Egypt - Vendor ECCO

Experience Details

Customer service Team Leader

Customer Service/Support

Manager

N/A


Company Details

Vodafone Egypt - Vendor ECCO

Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2011 to Jul 2012 (1 year)
Call Center Agent at Etisalat MIsr - Vendor Etisal

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Etisalat MIsr - Vendor Etisal (multinational)

Egypt

More then 1000 employees

Consumer Services

N/A

Oct 2009 to Jun 2011 (1 year 8 months)

Education

MBA in business administration

Education Details

MBA

business administration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2015 - 2017
Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

faculty of commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of commerce
2005 - 2009
Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el sadeek

Egypt

2005

A / Excellent / 85 -100%

86.70 %

el sadeek
2005

Certifications

Mini MBA
Jan 2013

Certificate details

Mini MBA

Jan 2013

N/A

N/A

N/A

Global Academy for training in netherlands

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBusiness AdministrationBusiness DevelopmentCall Center AgentCall Center SupervisorChallengeCommerceConsumer ServicesCreativeCustomer SerivceCustomer ServiceCustomer Service Supervisor Acting As Outsourcing ManagerCustomer Service Team LeaderDetails-orientedE-commerceEnglishEtisalat MIsr - Vendor EtisalGood CommunicationHandles StressHard WorkerHealthcare And Medical ServicesInsuranceInternetKey Project ManagerLeaderLeadershipMBAManagementMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMini MBAProgram ManagementProjectRetailRetail Sales AdviserSalesSupportTeam WorkTelesalesTelesalesTeam LeaderVodafoneVodafone Egypt - Vendor ECCOWork And Doing My Best All The Time

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Fields of Expertise

customer serivce

customer serivce

: Expert

: High

:

1-3 years

Telesales

Telesales

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Details-oriented, Handles Stress

Online Presence

https://www.facebook.com/mohamed.r.hanafy.3

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