Basic Info

Mohamed Hanafy

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Supervisor at Ahly Medical Insurance -AMC

Experience Details

Customer Service Supervisor

Customer Service/Support, Medical/Healthcare

Manager

N/A


Company Details

Ahly Medical Insurance -AMC

Egypt

More than 1000 employees

Insurance

N/A

Nov 2015 to present (1 year 1 month)
Key Project Manager at TE Data- vendor wasla

Experience Details

Key Project Manager

Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

TE Data- vendor wasla

Egypt

N/A

Internet/E-commerce

N/A

Jul 2015 to Nov 2015 (4 months)
Call center supervisor at Globemed Egypt

Experience Details

Call center supervisor

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Globemed Egypt

Cairo, Egypt

101-500 employees

Medical Devices and Supplies, Consumer Services , Healthcare and Medical Services

N/A

Jun 2014 to Jun 2015 (1 year)
Retail sales adviser at Vodafone

Experience Details

Retail sales adviser

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Retail

N/A

Nov 2013 to Mar 2014 (4 months)
TelesalesTeam Leader at Vodafone Egypt - Vendor ECCO

Experience Details

TelesalesTeam Leader

Customer Service/Support

Manager

• Achieve project target.
• Report to Higher management and client.
• Encourage creativity, risk-taking, and constant improvement.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Provide the team with a vision of the project objectives
• Motivate and inspire team members.
• Lead by setting a good example (role model) - behavior consistent with words.
• Coach and help develop team members; help resolve dysfunctional behavior.
• Recognize and celebrate team and team member accomplishments and exceptional performance


Company Details

Vodafone Egypt - Vendor ECCO (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Aug 2012 to Nov 2013 (1 year 3 months)
Customer service Team Leader at Vodafone Egypt - Vendor ECCO

Experience Details

Customer service Team Leader

Customer Service/Support

Manager

N/A


Company Details

Vodafone Egypt - Vendor ECCO

Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2011 to Jul 2012 (1 year)
Call Center Agent at Etisalat MIsr - Vendor Etisal

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Etisalat MIsr - Vendor Etisal (multinational)

Egypt

More then 1000 employees

Consumer Services

N/A

Oct 2009 to Jun 2011 (1 year 8 months)

Education

MBA in business administration

Education Details

MBA

business administration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2015 - 2017 (Expected)
Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

faculty of commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of commerce
2005 - 2009
Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el sadeek

Egypt

2005

A / Excellent / 85 -100%

86.70 %

el sadeek
2005

Certifications

Mini MBA
Jan 2013

Certificate details

Mini MBA

Jan 2013

N/A

N/A

N/A

Global Academy for training in netherlands

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBusiness AdministrationBusiness DevelopmentCall Center AgentCall Center SupervisorChallengeCommerceConsumer ServicesCreativeCustomer SerivceCustomer ServiceCustomer Service SupervisorCustomer Service Team LeaderDetails-orientedE-commerceEnglishEtisalat MIsr - Vendor EtisalGood CommunicationHandles StressHard WorkerHealthcare And Medical ServicesInsuranceInternetKey Project ManagerLeaderLeadershipMBAManagementMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMini MBAProgram ManagementProjectRetailRetail Sales AdviserSalesSupportTeam WorkTelesalesTelesalesTeam LeaderVodafoneVodafone Egypt - Vendor ECCOWork And Doing My Best All The Time

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Fields of Expertise

customer serivce

customer serivce

: Expert

: High

:

1-3 years

Telesales

Telesales

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Details-oriented, Handles Stress

Online Presence

https://www.facebook.com/mohamed.r.hanafy.3

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