Basic Info

Mohamed Ghali

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Reception Manager at Nissan El Saba Autoservice

Experience Details

Reception Manager

Manufacturing/Production

Manager

 The Reception Supervisor's job, as a custodian of the Reception, is to ensure that the image any customer forms through this window is that of professionalism in Customer Care.
 Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
 Provide technical assistance and support on difficult technical issues for other departments (workshop, express service …).
 Ensure high level of Customer Satisfaction for customer retention and business development PRE-BOOKING.
 Carry out pre-booking of vehicles for service, to ensure proper workshop loading.
 Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe hands.
 One the job is completed and vehicle is delivered to the customer; raise necessary invoices to ensure timely delivery and collection of payment from customers.
 Ensure job card is opened efficiently and accurately for quick and correct execution of the job.
 Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely.
 Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
 Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
 Identify and address the training and development needs to ensure technical capability and high level of skills are achieved.
 Assist in Establishing a New Service Center at El Mansoura, and worked as Service Manger to put all action plans to monitor and increase productivity and sales.
 Assist in Establishing a New Service Center on Ring Road ‐ Fifth settlement and working as service manager to put action plans to monitor and increase sales and customer satisfaction.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jun 2012 to present (4 years 6 months)
Service Advisor at Nissan El Saba Autoservice

Experience Details

Service Advisor

Manufacturing/Production

Experienced (Non-Manager)

 Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.


 Verifies warranty and service contract coverage by examining records and papers
 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
 Maintains customer relationship by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
 Maintains automotive records by recording problems and corrective actions planned
 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2012 to Jun 2012 (5 months)
Work Shop Supervisor at Nissan El Saba Autoservice

Experience Details

Work Shop Supervisor

Manufacturing/Production

Experienced (Non-Manager)

 Complete workshop management
 To work as head engineering management team to ensure that cost effective and value added solutions are in place to meet customer needs.
 To control and allocate the flow of work through the workshop to make the best use of staff, equipment and other resources.
 Promote and role model the agreed Values of the organization.
 Diagnose technical problems for received vehicles.
 Ensure full utilization of workshop.
 Ensure that a safe and healthy work environment exists by adhering to company health, safety and environment policies, and ensure full compliance with relevant legislation.
 Ensure that there are sufficient staffs rostered on shift at all times to meet service needs
 To ensure that pro-active planned maintenance is carried out on vehicles to prevent problems occurring.
 To ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment is well maintained.
 To act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge
 To implement management decisions.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Aug 2009 to Dec 2011 (2 years 4 months)
Management Developer Engineer at Toyota Egypt

Experience Details

Management Developer Engineer

Manufacturing/Production

Experienced (Non-Manager)

 Apply Toyota 5s methodology at the workshop:-
 Prevent loss and waste of time by arranging work station in such a way that all tooling / equipment is in close proximity.
 When in place, anyone not familiar to the environment must be able to detect any problems within 50 feet in 5 secs.
 Perform regular audits.
 Make work easier by eliminating obstacles.
 Reduce chances of being disturbed with unnecessary items.
 Prevent accumulation of unnecessary items.
 Prevent machinery and equipment deterioration.
 Keep workplace safe and easy to work.
 Standardize the best practices in the work area.
 Training is goal-oriented process. Its resulting feedback is necessary monthly.


Company Details

Toyota Egypt

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2009 to Jul 2009 (6 months)
Production Supervisor at Egyptian German Automotive

Experience Details

Production Supervisor

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Responsible of vehicles production line
 Facilitating corrections to malfunctions within process control points
 Initiating and fostering a spirit of cooperation within and between departments
 Completes production plan by scheduling and assigning personnel; accomplishing work results
 Establishing work priorities; monitoring progress; revising schedules; resolving problems
 Reporting results of the processing flow on shift production summaries
 Maintains quality service by establishing and enforcing organization standards
 Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results


Company Details

Egyptian German Automotive

Cairo, Egypt

501-1000 employees

Automotive

N/A

Apr 2008 to Dec 2008 (8 months)
Workshop Engineer at Daewoo Motors

Experience Details

Workshop Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Part of team who controls workshop management.
 To control and allocate the flow of work through the workshop to make the best use of staff, equipment and other resources.
 Diagnose technical problems for received vehicles.
 Make sure full utilization of workshop.
 To ensure that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
 Ensure that there are sufficient staffs rostered on shift at all times to meet service needs
 To ensure that pro-active planned maintenance is carried out on vehicles to prevent problems occurring


Company Details

Daewoo Motors

Cairo, Egypt

501-1000 employees

Automotive

N/A

Aug 2007 to Apr 2008 (8 months)
Production Engineer at Al Watany Factory

Experience Details

Production Engineer

Installation/Maintenance/Repair

Entry Level

 Responsible for pipe production lines
 Make sure safety procedures are being followed up at work place
 Completes production plan by scheduling and assigning personnel; accomplishing work results
 Testing product and reporting any malfunction occurred


Company Details

Al Watany Factory

Kuwait City, Kuwait

101-500 employees

Automotive

N/A

Jan 2007 to Aug 2007 (7 months)

Achievements


I have been in the school team in 3 games - Football - Basketball and Volleyball I had won a rewarded in drawing completion I had jumped free fall first head from 50 meters height

Education

BA in Faculty of Engineering

Education Details

BA

Faculty of Engineering, Automotive mechanical engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

Mechanical Engineering, Automotive Department

 Graduation project - Construction of neumatic braking system for trucks

Ain Shams University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El watanya high school

Kuwait

2001

A / Excellent / 85 -100%

N/A

El watanya high school
2001

Certifications

N- Sap
Jul 2011

Certificate details

N- Sap

Jul 2011

85 out of 100

N/A

N/A

Nissan motor Egypt and glowbal

This Course is for service Advisors as to be more professional in how to handle and dealing customers,Up selling and technicality.

Certificate details

N-Step 2 Electrical

Jun 2013

85 out of 100

N/A

N/A

Nissan motor Egypt

N/A

N-step 1
Apr 2010

Certificate details

N-step 1

Apr 2010

90 out of 100

N/A

N/A

Nissan motor Egypt

N/A

Training and Courses

Training/Course Details

N-SAP Courses

Jan 2012

Nissan Factory

- N-Sap course for service advisors - N-Step 1 course for mechanical principles and using tools - N-Step 2 Electrical as an Electrical specialist and how to use diagnose device - Master Service Advisor course for reception management and dealing with customers

Training/Course Details

Sikkens

Aug 2011

Sikkens

Completed training at Sikkens (car refinishes) technical application of paint system technique

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Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveAutomotive Mechanical EngineeringCar MaintenanceCreativeCustomer ServiceEnglishFaculty Of EngineeringHard WorkerHorse RidingInstallationLeaderMaintenanceManagementManagement Developer EngineerManufacturingMechanical EngineeringMicrosoft OfficeN- SapN-SAP CoursesN-Step 2 ElectricalN-step 1OperationsPlaying FootballPresenterProblem SolverProductionProduction EngineerProduction SupervisorRacingReception ManagerRepairRisky ActivitiesService AdvisorSikkensTeam BuildingTravellingWork Shop SupervisorWorkshop Engineer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

5-7 years

Fields of Expertise

Automotive

Automotive

: Expert

: Extreme - I love it!

:

5-7 years

Car Maintenance

Car Maintenance

: Expert

: Extreme - I love it!

:

5-7 years

Mechanical Engineering

Mechanical Engineering

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Team Building

Team Building

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Hard worker, Presenter, Creative, Problem Solver

Online Presence

https://www.linkedin.com/nhome/?trk=hb_signin

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