Basic Info

Mohamed Ghali

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Reception Manager at Nissan El Saba Autoservice

Experience Details

Reception Manager

Manufacturing/Production

Manager

 The Reception Supervisor's job, as a custodian of the Reception, is to ensure that the image any customer forms through this window is that of professionalism in Customer Care.
 Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations.
 Provide technical assistance and support on difficult technical issues for other departments (workshop, express service …).
 Ensure high level of Customer Satisfaction for customer retention and business development PRE-BOOKING.
 Carry out pre-booking of vehicles for service, to ensure proper workshop loading.
 Ensure vehicle is received efficiently and in a professional manner, to assure customer that his vehicle is in safe hands.
 One the job is completed and vehicle is delivered to the customer; raise necessary invoices to ensure timely delivery and collection of payment from customers.
 Ensure job card is opened efficiently and accurately for quick and correct execution of the job.
 Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely.
 Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
 Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
 Identify and address the training and development needs to ensure technical capability and high level of skills are achieved.
 Assist in Establishing a New Service Center at El Mansoura, and worked as Service Manger to put all action plans to monitor and increase productivity and sales.
 Assist in Establishing a New Service Center on Ring Road ‐ Fifth settlement and working as service manager to put action plans to monitor and increase sales and customer satisfaction.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jun 2012 to present (5 years 7 months)
Service Advisor at Nissan El Saba Autoservice

Experience Details

Service Advisor

Manufacturing/Production

Experienced (Non-Manager)

 Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.


 Verifies warranty and service contract coverage by examining records and papers
 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
 Maintains customer relationship by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
 Maintains automotive records by recording problems and corrective actions planned
 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2012 to Jun 2012 (5 months)
Work Shop Supervisor at Nissan El Saba Autoservice

Experience Details

Work Shop Supervisor

Manufacturing/Production

Experienced (Non-Manager)

 Complete workshop management
 To work as head engineering management team to ensure that cost effective and value added solutions are in place to meet customer needs.
 To control and allocate the flow of work through the workshop to make the best use of staff, equipment and other resources.
 Promote and role model the agreed Values of the organization.
 Diagnose technical problems for received vehicles.
 Ensure full utilization of workshop.
 Ensure that a safe and healthy work environment exists by adhering to company health, safety and environment policies, and ensure full compliance with relevant legislation.
 Ensure that there are sufficient staffs rostered on shift at all times to meet service needs
 To ensure that pro-active planned maintenance is carried out on vehicles to prevent problems occurring.
 To ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment is well maintained.
 To act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge
 To implement management decisions.


Company Details

Nissan El Saba Autoservice

Cairo, Egypt

501-1000 employees

Automotive

N/A

Aug 2009 to Dec 2011 (2 years 4 months)
Management Developer Engineer at Toyota Egypt

Experience Details

Management Developer Engineer

Manufacturing/Production

Experienced (Non-Manager)

 Apply Toyota 5s methodology at the workshop:-
 Prevent loss and waste of time by arranging work station in such a way that all tooling / equipment is in close proximity.
 When in place, anyone not familiar to the environment must be able to detect any problems within 50 feet in 5 secs.
 Perform regular audits.
 Make work easier by eliminating obstacles.
 Reduce chances of being disturbed with unnecessary items.
 Prevent accumulation of unnecessary items.
 Prevent machinery and equipment deterioration.
 Keep workplace safe and easy to work.
 Standardize the best practices in the work area.
 Training is goal-oriented process. Its resulting feedback is necessary monthly.


Company Details

Toyota Egypt

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jan 2009 to Jul 2009 (6 months)
Production Supervisor at Egyptian German Automotive

Experience Details

Production Supervisor

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Responsible of vehicles production line
 Facilitating corrections to malfunctions within process control points
 Initiating and fostering a spirit of cooperation within and between departments
 Completes production plan by scheduling and assigning personnel; accomplishing work results
 Establishing work priorities; monitoring progress; revising schedules; resolving problems
 Reporting results of the processing flow on shift production summaries
 Maintains quality service by establishing and enforcing organization standards
 Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results


Company Details

Egyptian German Automotive

Cairo, Egypt

501-1000 employees

Automotive

N/A

Apr 2008 to Dec 2008 (8 months)
Workshop Engineer at Daewoo Motors

Experience Details

Workshop Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Part of team who controls workshop management.
 To control and allocate the flow of work through the workshop to make the best use of staff, equipment and other resources.
 Diagnose technical problems for received vehicles.
 Make sure full utilization of workshop.
 To ensure that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
 Ensure that there are sufficient staffs rostered on shift at all times to meet service needs
 To ensure that pro-active planned maintenance is carried out on vehicles to prevent problems occurring


Company Details

Daewoo Motors

Cairo, Egypt

501-1000 employees

Automotive

N/A

Aug 2007 to Apr 2008 (8 months)
Production Engineer at Al Watany Factory

Experience Details

Production Engineer

Installation/Maintenance/Repair

Entry Level

 Responsible for pipe production lines
 Make sure safety procedures are being followed up at work place
 Completes production plan by scheduling and assigning personnel; accomplishing work results
 Testing product and reporting any malfunction occurred


Company Details

Al Watany Factory

Kuwait City, Kuwait

101-500 employees

Automotive

N/A

Jan 2007 to Aug 2007 (7 months)

Achievements


I have been in the school team in 3 games - Football - Basketball and Volleyball I had won a rewarded in drawing completion I had jumped free fall first head from 50 meters height

Education

BA in Faculty of Engineering

Education Details

BA

Faculty of Engineering, Automotive mechanical engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

Mechanical Engineering, Automotive Department

 Graduation project - Construction of neumatic braking system for trucks

Ain Shams University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El watanya high school

Kuwait

2001

A / Excellent / 85 -100%

N/A

El watanya high school
2001

Certifications

N- Sap
Jul 2011

Certificate details

N- Sap

Jul 2011

85 out of 100

N/A

N/A

Nissan motor Egypt and glowbal

This Course is for service Advisors as to be more professional in how to handle and dealing customers,Up selling and technicality.

Certificate details

N-Step 2 Electrical

Jun 2013

85 out of 100

N/A

N/A

Nissan motor Egypt

N/A

N-step 1
Apr 2010

Certificate details

N-step 1

Apr 2010

90 out of 100

N/A

N/A

Nissan motor Egypt

N/A

Training and Courses

Training/Course Details

N-SAP Courses

Jan 2012

Nissan Factory

- N-Sap course for service advisors - N-Step 1 course for mechanical principles and using tools - N-Step 2 Electrical as an Electrical specialist and how to use diagnose device - Master Service Advisor course for reception management and dealing with customers

Training/Course Details

Sikkens

Aug 2011

Sikkens

Completed training at Sikkens (car refinishes) technical application of paint system technique

Jobseeker photo

Profile Skills and Keywords

ArabicAutomotiveAutomotive Mechanical EngineeringCar MaintenanceCreativeCustomer ServiceEnglishFaculty Of EngineeringHard WorkerHorse RidingInstallationLeaderMaintenanceManagementManagement Developer EngineerManufacturingMechanical EngineeringMicrosoft OfficeN- SapN-SAP CoursesN-Step 2 ElectricalN-step 1OperationsPlaying FootballPresenterProblem SolverProductionProduction EngineerProduction SupervisorRacingReception ManagerRepairRisky ActivitiesService AdvisorSikkensTeam BuildingTravellingWork Shop SupervisorWorkshop Engineer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

5-7 years

Fields of Expertise

Automotive

Automotive

: Expert

: Extreme - I love it!

:

5-7 years

Car Maintenance

Car Maintenance

: Expert

: Extreme - I love it!

:

5-7 years

Mechanical Engineering

Mechanical Engineering

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Team Building

Team Building

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Hard worker, Presenter, Creative, Problem Solver

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