Basic Info

Mohamed Abdelmaksoud

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Area manager at Etisalat

Experience Details

Area manager

Sales/Retail

Manager

Achieving excellent sales by building a personal clientele base and increase sales to ensure efficiency
Monitoring and updating sales display areas & Stocking
Reporting to Management
Responding to customer complaints and comments, and offering advice to customers
Gathering market and competitors information’s
Following up on all customer needs and requests
Ensure high level of quality and accuracy in daily work
Using information technology to record sales figures and for data analysis and forward planning




Company Details

Etisalat (multinational)

Egypt

N/A

Telecommunications

N/A

Jun 2011 to present (6 years 4 months)
Sales Executive at Vodafone

Experience Details

Sales Executive

Sales/Retail

Manager

Achieving excellent sales by building a personal clientele base and increase sales to ensure efficiency
Monitoring and updating sales display areas & Stocking
Reporting to Management
Responding to customer complaints and comments, and offering advice to customers
Gathering market and competitors information’s
Following up on all customer needs and requests


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Retail, Telecommunications

N/A

Mar 2009 to Jun 2010 (1 year 3 months)
Customer Care Supervisor at Diwan Book stores

Experience Details

Customer Care Supervisor

Sales/Retail

Experienced (Non-Manager)

Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.


Company Details

Diwan Book stores

Egypt

101-500 employees

Retail

N/A

May 2008 to Mar 2009 (10 months)

Achievements


rank # 1 over all Mini Franchise Etisalat Misr


Best performance for 6 months


Shop rank # 1 for 3 months


rank # 3 in tennis across all Egypt universities

Education

Bachelor's Degree in accountant

Education Details

Bachelor's Degree

accountant

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd eltawab saleh

Egypt

2004

A / Excellent / 85 -100%

N/A

Abd eltawab saleh
2004

Certifications

Certificate details

Effective retail selling skills

Jul 2010

N/A

N/A

N/A

Effective retail selling skills course certified by Logic center .

Training and Courses

Training/Course Details

Banking training

Apr 2003

Tadhamon international Islamic bank, Republic of Yemen

Certificate by Tadhamon international Islamic bank, Republic of Yemen. Certificate by The Arab council for training Arab students. Certificate by Hadramout University of science & technology, Republic of Yemen.

Training/Course Details

selling skills

Jul 2010

Logic center

Effective retail selling skills course certified by Logic center

This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

AccountantArabicArea ManagerBanking TrainingBusiness DevelopmentCommunicatorComputerCustomer Care SupervisorCustomer SerivesEffective Retail Selling SkillsEnglishEtisalatFrenchLeaderManagementMicrosoft ExcelOrganizerPlannerPlaying FootballReading BooksRetailRunningRussianSalesSales ExecutiveSelling SkillsSwimmingTeam PlayerTelecommunicationsTravellingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Russian

Russian

: Beginner

: Beginner

: Beginner

: Intermediate

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Retail

Retail

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Serives

Customer Serives

: Expert

: Extreme - I love it!

:

More than 7 years

computer

computer

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Communicator, Organizer, Team Player

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