Basic Info

Mohamed Fawzy

11 years

Salmiya, Kuwait

Master's Degree

Experienced

Work Experience

Product Support Marketing Consultant at Mohamed Abdulrahman Al-Bahar Caterpillar Dealer Kuwait

Experience Details

Product Support Marketing Consultant

Sales/Retail

Experienced (Non-Manager)

Key Responsibilities as Product Support Marketing Consultant
Marketing & Sales
• Develop and implement market plans and sales strategies for sales of Caterpillar products in the Petroleum Sector in Kuwait.
• Cultivate mutually beneficial relations with customers (petroleum companies), analyze and understand their operations and recommend the products / services that meet requirements and also minimize customers’ operational costs.
• Analyze regional market and customer base, identify and communicate with potential customers, prepare customer forecasts and plan budgets based on forecasts.
• Review business plans established for each product, analyze contribution of each product to overall sales and modify plans in conjunction with senior management to push product sales.
• Represented the company at exhibitions, industry meets, conferences and seminars, capitalized on opportunities to network with potential customers and grow business.
• Conducted market research, gathered and analyzed data of market situation, customer preferences and requirements, and competitors; helped develop/modify plans based on the findings and analysis.

Product Support
• Implement effective product support programs for customers that facilitate quick execution of service requests, and resolution of technical issues.
• Communicate with existing customers to make them aware of product support programs of the company, explain features and advantages of these programs.
• Plan and implement field visits of service technicians to customer sites as per schedule and service requests, ensure technical services provided are of high quality, and follow-up progress of repairs.
• Visit rig sites where Caterpillar products have been commissioned (engines and machines), carry out technical analysis and inspections to verify machines are operating within appropriate range.
• Conducted undercarriage inspections under Customer Track Service program ‘CTS ‘ to detect any wear and enable taking repair / replacement decisions.
• Maintain an extensive customer database that contained all customer information and tracked all interactions between the customer and the company; leveraged the database to maintain frequent contact with customers and capitalized on any new sale opportunities.

Training & Development
• Organize and conduct technical trainings for newly inducted engineers in the organization, train them on features and operations of diesel engines and their components, fuel, lubrication and cooling systems.
• Carry out trainings for engineers regarding Caterpillar machine transmissions, hydraulic systems, selling and service skills, and conduct technical seminars


Company Details

Mohamed Abdulrahman Al-Bahar Caterpillar Dealer Kuwait

Kuwait, Kuwait

More than 1000 employees

Engineering Services, Automotive, Business Supplies and Equipment

www.albahar.com

Mar 2008 to present (8 years 10 months)
Product Support marketing Engineer at Mansour Tracktors - Mantrac - Caterpillar Dealer Egypt

Experience Details

Product Support marketing Engineer

Sales/Retail, Engineering - Mechanical/Electrical, Marketing/PR/Advertising

Entry Level

Key Responsibilities as Product Support Engineer
• Communicated with customers and promoted the company’s parts and service programs to generate sales.
• Established and maintained a sales control system along with customer lists and contacts, and leveraged networking skills to acquire new customers.
• Maintained excellent service standards throughout the sales and after sales process to garner customer goodwill and subsequently increase sales of company’s products.
• Conducted technical analysis and inspections of Caterpillar products (diesel engines and machines) to ensure that they would meet performance specifications.
• Identified cause and resolved equipment problems expeditiously and ensured minimum equipment downtime so that operations were not adversely affected.


• Carried out undercarriage inspections under Customer Track Service program ‘CTS‘ to detect any wear, and facilitated taking repair / replacement decisions.

Key Responsibilities as Field Service Engineer
• Paid field visits to inspect and analyze Caterpillar engines, monitored operational parameters, rectified any problems and carried out on-site repairs if warranted.
• Prepared and updated service reports, maintained follow-ups on repairs and responded to emergency repair requests.
• Installed / replaced parts where required, ensured safe working practices were strictly followed while undertaking on-field assignments.
• Consulted with managers and senior technical personnel to rectify any unusual problem or malfunction/failure; coordinated with Caterpillar and provide detailed report of failure.

Key Responsibilities as Workshop Engineer
• Responsible for detailed inspection of Caterpillar engines & servicing the engines to optimize performance & prolong engine life.
• Supervised the phase-wise assembly/ disassembly of engines as per the standard procedure recommended by Caterpillar.
• Carried out detailed inspections of the engines’ internal components, measured clearances and compared with specifications given by Caterpillar, identified non-conformance and any defects (damage, cracks, wear, rust) and initiated repairs.
• Managed the workers and staff in the workshop, ensured all necessary tools and equipment to execute the job were available.
• Carried out daily task planning in accordance with repair/overhaul assignments, enforced compliance with safety norms and guidelines.


Company Details

Mansour Tracktors - Mantrac - Caterpillar Dealer Egypt

Alexandria, Egypt

501-1000 employees

Automotive, Engineering Services, Business Supplies and Equipment

http://www.mantracegypt.com/

Feb 2008 to Mar 2006 (1 year 11 months)
Maintenance Engineer at Varta El Nisr - Batteries manufacturing

Experience Details

Maintenance Engineer

Engineering - Mechanical/Electrical

Entry Level

Key Responsibilities as Maintenance Engineer
• Supervision on maintenance processes to production lines at batteries industry which working by pneumatic circuits system including its cylinders, valves, regulators, pipes, tanks, gearboxes and pumps.
• Supervision and following up of the spare parts store and writing purchase orders and inspecting the receipt.
• Supervision on manufacturing the spare parts needed locally instead of importing.

• Study of tenders belongs to the machines by its technical and cost cases.


Company Details

Varta El Nisr - Batteries manufacturing

Alexandria, Egypt

101-500 employees

Manufacturing

www.elnisr.net

Sep 2004 to Aug 2005 (11 months)

Achievements


Successfully Lead the Technicians and Parts Team in Iraq Project through 3 years from success.
Achieved 12 % more than Budgeted at 2012 from 11 % less than the budget at 2011 before my assignment for same customer List
Achieved 13 % more than Budgeted at 2013
Achieved 2.5 % more than Budgeted at 2014
Achieved 15 % more than Budget at 2015


Increased the Sales by 120 % on my first assignment
Gains new market




Education

BSc in Mechanical Engineering

Education Details

BSc

Mechanical Engineering

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
1999 - 2004

Certifications

Certificate details

Master’s degree in Business Administration ( MBA

Jul 2004

3.18 out of 4

N/A

N/A

Madison Hills University, USA

N/A

Certificate details

Certified Sales Professional with Advanced-level performance

Oct 2012

N/A

N/A

N/A

CATERPILLAR University, College of Marketing

N/A

Certificate details

Caterpillar Certified Sales Professional

Sep 2015

N/A

N/A

N/A

CATERPILLAR University, College of Marketing

N/A

Training and Courses

Training/Course Details

EAME Power Systems PSSR Campus

Sep 2012

CATERPILLAR University, Malaga, Spain

N/A

Training/Course Details

AME PSSR Campus

May 2013

CATERPILLAR University, Dubai, UAE

N/A

Training/Course Details

PSSR Campus, Advanced Level

May 2014

CATERPILLAR University, Istanbul, Turkey

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AME PSSR CampusAdobe PhotoshopArabicAutoCADAutomotiveBusiness DevelopmentBusiness Development, Marketing & Business Planning, Industrial Sales, Sales Forecast & Budgeting, Product Support, Product Expertise: Diesel Engines, Generator Sets, Earth-moving Equipment, Customer Relations, Customer Service, Key Account Management.Business Supplies And EquipmentBusiness-orientedCaterpillar Certified Sales ProfessionalCertified Sales Professional With Advanced-level PerformanceCreativeEAME Power Systems PSSR CampusEngineering ServicesEnglishFootballInnovativeLeaderMaintenance EngineerManufacturingMarket Segmentation, Competitor Analysis, Market Research, Service Support, Repairs And Overhauls, Technical Problem Resolution, Procurement & Purchase, Vendor Management & Negotiations, Spare Parts Management, Team Leading, Training, Coaching & PerfoMarketingMasters Degree In Business Administration ( MBAMechanical EngineeringMicrosoft OfficeNegotiatorPSSR Campus, Advanced LevelProduct Support Marketing ConsultantProduct Support Marketing EngineerReadingRetailSalesSwimmingVisual Basic 6

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Visual Basic 6

Visual Basic 6

: Intermediate

: Medium

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Business Development, Marketing & Business Planning, Industrial Sales, Sales Forecast & Budgeting, Product Support, Product Expertise: Diesel Engines, Generator Sets, Earth-moving Equipment, Customer Relations, Customer Service, Key Account Management.

Business Development, Marketing & Business Planning, Industrial Sales, Sales Forecast & Budgeting, Product Support, Product Expertise: Diesel Engines, Generator Sets, Earth-moving Equipment, Customer Relations, Customer Service, Key Account Management.

: Expert

: Extreme - I love it!

:

More than 7 years

Market Segmentation, Competitor Analysis, Market Research, Service Support, Repairs and Overhauls, Technical Problem Resolution, • Procurement & Purchase, Vendor Management & Negotiations, Spare Parts Management, • Team Leading, Training, Coaching & Perfo

Market Segmentation, Competitor Analysis, Market Research, Service Support, Repairs and Overhauls, Technical Problem Resolution, • Procurement & Purchase, Vendor Management & Negotiations, Spare Parts Management, • Team Leading, Training, Coaching & Perfo

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Negotiator, Creative, Innovative

Online Presence

https://www.linkedin.com/in/mohamed-fawzy-9a70a1a0

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