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Mohamed Farrag

Operations Manager

Kuwait

Work Experience

  • Operations ManagerFull Time

    International Entertainment Group

    Mar 2013 - Present -12 yrs, 4 months

    Kuwait

    • Job Details:Achievements I am proud of: • Got from IAAPA the Designation “IAAPA Certified Attractions Manager” – ICAM • Certified as “Rookie” from IAAPA (International Association of Amusement Parks) • I am the 1st to Implement a new way in operations “How to control the Revenue NOT the Customer” • I am the 1st to implement the idea of “Upselling” in the Entertainment Business & converting the Ride Operators to be “Sales People” selling their Rides & Attractions • Creating the 1st Parade in the Gulf Area • Converting the Staff to be Entertainers NOT only normal Ride Operators • Daily Competitions and Promotions in the Merchandise & Redemption Machines which never happened before • Created the Challenge Spirit between the Staff My Responsibilities are: • Fully responsible about (4) Existing Entertainment Centers (Over 20,000 Sq. M) • Managing (92) employees including Supervisors / Assistant Supervisors / Floor Staff & Technical / F&B and admin & Cashiers • Fully responsible about achieving the Daily / Monthly & yearly Forecasted Target • Created (5) Manuals for Safety and for Career Path / Risk Management and Other Manuals • Making the Yearly Budget (Over 5 Million Kuwaiti Dinar) • Selection of New Rides / Attractions / Redemption & Merchandise Items Now as part of my job I am fully responsible about (2) upcoming projects in Kuwait

  • Consultant for Establishing a New Theme Park in Egypt (Billy Beez)Full Time

    Billy Beez (Al Hokair Project)

    Feb 2012 - Feb 2013 -1 yr

    Egypt , Cairo

    • Job Details:My Responsibilities was: • Selection of all games • Supervising the Construction & Installations • Hiring Staff & providing all necessary training • Creating the menu and the F&B Department & Kitchen • Creating All Paper Work and Forms & Checklists & Manuals needed for Operation

  • Entertainment ManagerFull Time

    Al Shallal Theme Park

    Nov 2004 - Feb 2008 -3 yrs, 3 months

    Saudi Arabia , Jeddah

    • Job Details:Achievements During My Job: A. Ice Rink Area: • Fully responsible about the Ice Rink Area (1500 Sq. m – Olympic Size) • Work started before the opening and was supervising the filling of water & measure of the ice thickness to be ready for operation • Got also the experience of Driving the Zamboni • Fully responsible about (52) Persons: Maintenance / Technical staff of Sound & Light / Shoes Counter / Ice Rangers / Supervisors / Admission / Admin Staff) • Started a school for teaching kids Ice Skating • Created the 1st Saudi Team for Ice Shows • Organized lot of Ice Skating Shows including the Script and the Full Choreography and some of the Shows was International • Choreography & Organization of the Biggest Ice Show held in the Middle East "Al Shallal on Ice" • Choreography & Organization of the Biggest Historical Show in the Middle East • Fully Responsible about the Daily Operation • Created (2) Special Characters of the park and produced them in China B. The other part of the Job was the Entertainment Activities in the park & the daily operation of the Park • Responsible about the Public Relations for the mother company “Fakieh Touristic Group” including: o Photos and Video Shootings for different properties and Editing / creating presentations o Supervising the website and the updates o Press Releases / media relations o Staff Orientation & Training (Management / Risk & Crisis / Saving Environment / Environmental Management Systems, ….etc) o Arrangements of Board of Directors Meetings / Press Conferences / International Relations o Other Public Relations Activities

    • Education

    • Bachelor of Commerce in Accounting

      Suez Canal University (SCU)

      Jan 1981 - Jan 1986 - 5 yr

    • High School - Thanaweya Amma

      St. George College

      Jan 1981 

    Achievements

    Achievements I am proud of: • I am the 1st to implement the idea of “Upselling” in the Entertainment Business & converting the Ride Operators to be “Sales People” selling their Rides & Attractions • Creating the 1st Parade in the Gulf Area • Converting the Staff to be Entertainers NOT only normal Ride Operators • Daily Competitions and Promotions in the Merchandise & Redemption Machines which never happened before • Created the Challenge Spirit between the Staff • Created the 1st Automated Check-list through Tablets instead of using the regular Paper Check-list including the option of Maintenance Job Order

    Skills

    • Operations
    • Computer Skills
    • Telecommunication
    • Entertainment
    • Management

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    Training & Certifications

    • IAAPA Certified Attractions Leader (ICAL)

      IAAPA·2016

    • IAAPA Certified Attractions Manager (ICAM)

      IAAPA·2016

    • Oracle Training

      Tamdeen Entertainment·2014

    • Intercard

      Intercard·2004
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