Basic Info

Mohamed fadel

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Seeking CS job uk account at Any company

Experience Details

Seeking CS job uk account

Customer Service/Support

Entry Level

N/A


Company Details

Any company

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jan 1970 to present (46 years 11 months)
Customer care agent at Teleperformance

Experience Details

Customer care agent

Customer Service/Support

Entry Level

I as customer service rep for a company called WIND, this company is a canaWorkcanadianpany . Its a Mobile company .my job role consists of 3 parts , answering general inquiries from current, new customer and customers that are looking to join WIND , also manage all account maintenance tasks , discuss billing details with customers.. the second part of my job is to take payment of customer through a secure line of business.. the last part is that I troubleshoot technical issue with the customers regarding the service or the handsets

Note: WIND is one of teleperformance`s Projects or lets say Client


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Feb 2015 to present (1 year 10 months)
Customer service rep at Mobinil

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

i used to handle customer inquiries and help them through troubleshooting the technical issues related to service or handsets step by step with them


Company Details

Mobinil

Cairo, Egypt

N/A

Telecommunications

http://www.mobinil.com

Feb 2014 to Sep 2014 (7 months)
Customer service at Raya Contact Center

Experience Details

Customer service

Customer Service/Support

Entry Level

i was working for the MacDonald customer service project .. my job was to receive customers orders and put them on the CRM and send it to the restaurant .. also sometimes i used to receive customers inquiries and complaints and handle them .. i was serving both Arabian and English customers


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Aug 2013 to Nov 2013 (3 months)
Customer service representative at Raya

Experience Details

Customer service representative

Customer Service/Support

Entry Level

my job was to recieve calls from customers ( egyptians or foriegners ) and register their orders ( for macdonals restaurant ) on the CRM and sometimes i used to handle their complaint and answer their inquiries


Company Details

Raya

Cairo, Egypt

More then 1000 employees

Consumer Electronics

N/A

Jun 2013 to Oct 2013 (4 months)
Delivery guy at Orange shop

Experience Details

Delivery guy

Sales/Retail

Entry Level

N/A


Company Details

Orange shop

Cairo, Egypt

11-50 employees

Cosmetics

N/A

Apr 2012 to Jul 2012 (3 months)
Sales man at Alpha international

Experience Details

Sales man

Sales/Retail

Entry Level

N/A


Company Details

Alpha international

Cairo, Egypt

51-100 employees

Supermarkets

N/A

Apr 2011 to Jan 2012 (9 months)

Education

bsc in communication

Education Details

bsc

communication

Modern Academy for engineering and technology, Egypt

Not specified

N/A

N/A

Modern Academy for engineering and technology
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

anwar language school

Egypt

2007

B / Very Good / 75 - 85%

N/A

anwar language school
2007

Training and Courses

Training/Course Details

icdl

Sep 2008

institute of military forces

N/A

Training/Course Details

analog & digital instruments

Aug 2009

jelecom

N/A

Training/Course Details

embedded C

Oct 2012

IDT training center

N/A

Training/Course Details

c# for windows application

May 2013

RTC training center

N/A

Training/Course Details

micro controllers

Aug 2013

jelecom

N/A

Training/Course Details

egnlish course

May 2013

not courses

N/A

Training/Course Details

front end & back end development

Nov 2014

skills lab

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalog & Digital InstrumentsAnalyticalBusiness DevelopmentC# For Windows ApplicationCommunicationConsumer ElectronicsConsumer ServicesCosmeticsCustomer Care AgentCustomer ServiceCustomer Service RepCustomer Service RepresentativeDelivery GuyEgnlish CourseEmbedded CFlexibleFront End & Back End DevelopmentHandles StressIcdlInventingMartial ArtsMeditatingMicro ControllersOffshoringOutsourcingPhotographingPlannerRetailSalesSales ManSeeking CS Job Uk AccountSelf LearningSupermarketsSupportSupportiveTelecommunicationsTeleperformance

Self-assesed Skills

Key Skills

Analytical, Planner, Flexible / Adaptive, Handles Stress, Supportive

Online Presence

http://www.linkedin.com/profile/edit?goback=%2Enas_*1_*1_*1%2Enas_account_nsettings*5select*5language_*1&trk=nprofile-save-picture-settings-submit&report%2Esuccess=88GfZh25oYpGMv_ncXhqwkk2axsD1cOiNrQErX7HNxy7raoMejQEhfBsYJTYoZpJLJh9oMhttps://www.facebook.com/mohamedabdel.monem.5

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