Basic Info

Mohamed fadel

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care agent at ETISAL( US visa account )

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

Guide british US visa applicants through the application and book appointments for them with the counsler section for the Visa interview


Company Details

ETISAL( US visa account ) (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

May 2017 to present (8 months)
Tech. support at VIS (vodafone international services)

Experience Details

Tech. support

Customer Service/Support

Experienced (Non-Manager)

Troubleshooting mobile & network technical issues and report any other defects or bugs on a tool called clarify which connected us with network engineer and second tier tech support agents to work together on fixing the reported issue
explaining the bills for customer in detail


Company Details

VIS (vodafone international services) (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2015 to May 2017 (1 year 5 months)
Customer care agent at Teleperformance

Experience Details

Customer care agent

Customer Service/Support

Entry Level

I as customer service rep for a company called WIND, this company is a canaWorkcanadianpany . Its a Mobile company .my job role consists of 3 parts , answering general inquiries from current, new customer and customers that are looking to join WIND , also manage all account maintenance tasks , discuss billing details with customers.. the second part of my job is to take payment of customer through a secure line of business.. the last part is that I troubleshoot technical issue with the customers regarding the service or the handsets

Note: WIND is one of teleperformance`s Projects or lets say Client


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Feb 2015 to Nov 2015 (9 months)

Education

bsc in communication

Education Details

bsc

communication

Modern Academy for engineering and technology, Egypt

Not specified

N/A

N/A

Modern Academy for engineering and technology
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

anwar language school

Egypt

2007

B / Very Good / 75 - 85%

N/A

anwar language school
2007

Training and Courses

Training/Course Details

icdl

Sep 2008

institute of military forces

N/A

Training/Course Details

analog & digital instruments

Aug 2009

jelecom

N/A

Training/Course Details

embedded C

Oct 2012

IDT training center

N/A

Training/Course Details

c# for windows application

May 2013

RTC training center

N/A

Training/Course Details

micro controllers

Aug 2013

jelecom

N/A

Training/Course Details

egnlish course

May 2013

not courses

N/A

Training/Course Details

front end & back end development

Nov 2014

skills lab

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalog & Digital InstrumentsAnalyticalC# For Windows ApplicationCommunicationCustomer Care AgentCustomer ServiceETISAL( US Visa Account )Egnlish CourseEmbedded CFlexibleFront End & Back End DevelopmentHandles StressIcdlInventingMartial ArtsMeditatingMicro ControllersOffshoringOutsourcingPhotographingPlannerSelf LearningSupportSupportiveTech. SupportTelecommunicationsTeleperformanceVIS (vodafone International Services)

Self-assesed Skills

Key Skills

Analytical, Planner, Flexible / Adaptive, Handles Stress, Supportive

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