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Mohamed Essam

sales,marketing, training expert

Cairo, Egypt
  • Customer Service/Support
  • Microsoft Office
  • Training
  • Marketing
  • Merchandising

Work Experience

  • Learning Experience Designer at Freelance Trainer

    Freelance / Project
    Mar 2017 to present · 3 Years 6 Months
  • Field Force operations Supervisor at Samsung

    Dec 2017 to Mar 2018 · 3 Months
  • Consumer and devices sales Trainer at Microsoft

    Aug 2013 to Aug 2017 · 4 Years
  • Visual Merchandiser/Retail Channel Marketing Executive/ Sales Supervisor at Microsoft

    May 2010 to Aug 2013 · 3 Years 3 Months

Education

  • Bachelor's Degree in social work

    The Higher Institute of Social Work - Egypt 2005 to 2012 · 7 Years
  • High School - Thanaweya Amma

    El Helmia Experimental Language School - Egypt 2005

Achievments

I was awarded 2 world wide best practices at Microsoft for : 1-creating a unique report to help track the stock level and the visual merchandising status and trainee knowledge level . 2- developing the best and the most accurate market survey for the Egyptian market for the devices .

Skills
Tools and Fields of Expertise

  • Customer Service/Support
  • Microsoft Office
  • Training
  • Marketing
  • Merchandising
  • Instructional Design
  • Business Development
  • Customer Service
  • illustrator
  • Camtasia
  • Sales
  • Unity
  • Adobe Captivate

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • APTD

    ATD · 2017
  • QPT (Qualified Professional Trainer)

    Mentarcise · 2015
  • Basic Sales

    CCG dept. Microsoft · 2013
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