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Mohamed Esmail

Workforce&MI Sr.Officer at AttijariWafa Bank

Cairo, Egypt
  • contact center
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • avaya systems

Work Experience

  • Workforce&MI Sr.Officer at AttijariWafa Bank

    Oct 2017 to present · 10 Months
  • Workforce Planning and Real-Time Supervisor at Raya contact center

    Jan 2015 to Sep 2017 · 2 Years 2 Months
  • Workforce “Real-Time” Team Manger at Raya contact center

    Nov 2013 to Dec 2014 · 1 Years 11 Months
  • Senior Workforce analyst at Raya contact center

    Jun 2013 to Nov 2013 · 6 Months

View 1 more experiences

Education

  • Bachelor's Degree in commerce

    Ain Shams University - Egypt 2003 to 2007 · 4 Years

Skills
Tools and Fields of Expertise

  • contact center
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • avaya systems
  • data analysis
  • workforce planning
  • Database

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • Situational Leadership course

    2016
  • Time Management course

    2014
  • supervisory development program

    2014
  • Advanced Excel Training Course

    Raya Holding · 2011
  • Basic Business Skills Acquisition

    future Generation Foundation · 2009