Basic Info

Mohamed Esmail

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Workforce Planning and Real-Time Supervisor at Raya contact center

Experience Details

Workforce Planning and Real-Time Supervisor

Customer Service/Support

Manager

Leading a Team of 16 Head.
- Planning on the near and long term for all assigned projects.
- Measuring plans effectiveness and modifying it according to the new updates and concurrent situations.
- Calculating all financial invoices according to the agreement with clients.
- Focusing on Customer satisfaction, decreasing customer efforts and increasing customer loyalty.
- Measuring different projects performance on monthly, quarter and semiannual basis.


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2015 to present (2 years 7 months)
Workforce “Real-Time” Team Manger at Raya contact center

Experience Details

Workforce “Real-Time” Team Manger

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2013 to Dec 2014 (1 year 1 month)

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2007

Certifications

Certificate details

supervisory development program

May 2014

N/A

N/A

N/A

N/A

Certificate details

Time Management course

Dec 2014

N/A

N/A

N/A

N/A

Certificate details

Situational Leadership course

Apr 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Advanced Excel Training Course

Nov 2011

Raya Holding

N/A

Training/Course Details

Basic Business Skills Acquisition

Oct 2009

future Generation Foundation

N/A

This profile is fresh!
Last update 24 days ago.

Jobseeker photo

Profile Skills and Keywords

Advanced Excel Training CourseAnalyticalArabicBasic Business Skills AcquisitionBusiness-orientedCommerceConsumer ServicesContact CenterCreativeCustomer ServiceEnglishMicrosoft ExcelMicrosoft OfficeMicrosoft WordOrganizerPresenterRaya Contact CenterSituational Leadership CourseSportsSupervisory Development ProgramSupportTechnologiesTime Management CourseWorkforce Planning And Real-Time SupervisorWorkforce Real-Time Team Manger

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

contact center

contact center

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Business-oriented, Presenter, Creative, Organizer

Online Presence

https://www.linkedin.com/in/mohamed-esmail-953a4179/

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