Basic Info

Mohamed El - Fishawy

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Project Manager at Information Technology

Experience Details

IT Project Manager

Project/Program Management

Manager

- Define the scope of the project in collaboration with internal stakeholders.
- Develop project schedule in order to let it meet available resources & activities allocation.
- Manage project’s staff according to project resource’s allocation.
- Create & develop needed documents for project documentation.
- Communicate project update for all stakeholders periodically.
- Create monthly report for all opened projects concerning the project’s progress and pending issues.
- Use multiple tool to handle the project plan like (MS Project, Visio, etc.).
- Coordinate partnership activities with IBM regarding business units (Security + Analytics).
- Managing more than concurrent project related to different line of business (Telco’s, Banking Sector, Oil & Gas and FMCG). Below are samples of running projects:
 IBM Big Data Insight - Etisalat Egypt.
 IBM Security Information & Event Manager (SIEM) - Etisalat Egypt.
 IBM Security Information & Event Manager (SIEM) – Vodafone Egypt.
 IBM Info Sphere Information Server – CIB.
 IBM Security Information & Event Manager (SIEM) – Egyptian General Petroleum Corporation.
 IBM Data Security & Privacy (Guardium) – Juhayna.


Company Details

Information Technology

Giza, Egypt, Egypt

11-50 employees

Information Technology Services

http://egypt-its.com/

Sep 2015 to present (1 year 3 months)
IT Project Manager at Linux Plus Information Systems L.L.C

Experience Details

IT Project Manager

Project/Program Management

Experienced (Non-Manager)

- Create and deliver project work plans to meet the project deliverables & requirements.
- Manage day-to-day operational aspects of the project(s).
- Handle project(s) issues internally & externally.
- Ensures that project(s) documents are appropriate, updated & matched with SOW statement.
- Works closely with relevant stake holders to ensure that implementation has been done on the right way and aligned with project criteria.
- Understands basic revenue models and assure that it's meet financial objectives, preparing the annual budget reports, expenditures and financial documents.
- Submits project status reports to stakeholders.
- Take proper actions both corrective & preventive in order to enhance project life cycle.


Company Details

Linux Plus Information Systems L.L.C

Egypt

11-50 employees

Information Technology Services

N/A

Feb 2015 to Aug 2015 (6 months)
IT Project Coordinator at Comsys Software S.A.E.

Experience Details

IT Project Coordinator

Project/Program Management

Experienced (Non-Manager)

• Oversee the work of associates assigned to the project team for specific task assignment.
• Organize, lead & facilitate project-related meetings. Including preparing required materials.
• Follow up with internal & external correspondences.
• Prepare the channels to provide deliverables on customer sites.
• Control the project plan when necessary to avoid deviation & to assure that project meet the key deliverables defined at the start of it.


Company Details

Comsys Software S.A.E.

Egypt

51-100 employees

Information Technology Services

http://www.comsyssoftware.com/

Jan 2014 to Feb 2015 (1 year 1 month)
Sr. Technical Back Office Representative at LINKdotNET

Experience Details

Sr. Technical Back Office Representative

IT/Software Development

Experienced (Non-Manager)

• Follow up with customers who had technical complain to assure that problem solved.
• Handle problems which are related to VAS “Value Added Services”.
• Handle customer’s inquiries via linkdsl portal (www.linkdsl.com) & social networks pages.
• Handle central offices operations with service resellers.
• Checking complains cases & mails to assure service quality with customers.


Company Details

LINKdotNET

Egypt

N/A

Internet/E-commerce

https://www.mobinil.com/ar/linkdsl/

Nov 2010 to Dec 2013 (3 years 1 month)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

I was handling customer’s complaints and answering their inquiries related to mobile services


Company Details

Vodafone Egypt (multinational)

Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jun 2010 to Nov 2010 (5 months)

Education

BA in Law

Education Details

BA

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary El Hejaz secondary school

Egypt

2004

C / Good / 65 - 75%

N/A

Tabary El Hejaz secondary school
2004

Certifications

PMP
Jun 2013

Certificate details

PMP

Jun 2013

N/A

N/A

N/A

PMI

Attendance certificate only and preparing to get the exam ASAP.

Certificate details

Mini MBA Scholarship

Jun 2014

N/A

N/A

N/A

AIPS (American Institute for Professional Studies)

N/A

(VCE-CIA)
Jan 2015

Certificate details

(VCE-CIA)

Jan 2015

N/A

N/A

VCE-CIA0005052

VCE

Certified Converged Infrastructure Associate

Training and Courses

Training/Course Details

BBSA (Basic Business Skills Acquisition)

Jun 2010

Amideast / FGF

 108hrs. MS Office Package 2003.  108hrs. Business English.  72 hrs. Business Soft skills (communication, team building, presentation, business English, administrative, sales, customer service and HR skills).  60 hrs. Graduation project (feasibility study).

Training/Course Details

HRMC (Human Resources Management Certificate)

Jun 2010

CAME (Center Of Accounting and Managerial Expertise)

 Formulation and implementation of the company's vision & strategy (SWOT Analysis).  Designing and drawing the Organizational Structure (OS).  Job analysis & Job Description.  Human Resources Planning.  Recruiting, selecting, Placement and Orientation.  Learning & Training (TNA) / (PBT).  Compensation.  Performance Appraisal. (360˚ performance appraisal system).  OSHA (Occupational Safety &Health Administration) Program.

Training/Course Details

MCITP (Microsoft Certificate Information Technology Professional) Server Administrator

Aug 2011

Herotec

Attendance certificate only

Training/Course Details

PMP (Project Management Professional)

May 2013

Premier training & consulting Centre

(Attendance certificate) and preparing to get the exam ASAP.

Training/Course Details

Mini MBA Scholarship

Jun 2014

Cairo Center

certified from A.I.P.S “American Institute for Professional Studies”. With total hours 120 hr. Program included the below modules:  Strategic & Analysis Management.  Total Quality Management. (TQM)  Marketing & Sales Management.  Finance & Accounting Management.  Operation Management.  Supply Chain & Procurement Management.  Human Resources Management.  Final project discussion.

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Profile Skills and Keywords

(VCE-CIA)BBSA (Basic Business Skills Acquisition)Business PlanningBusiness-orientedCommunicatorCustomer ServiceCustomer Service RepresentativeCustomer-orientedDetails-orientedE-commerceEnglishHRMC (Human Resources Management Certificate)ITIT Project CoordinatorIT Project ManagerInformation Technology ServicesInternetLawMCITP (Microsoft Certificate Information Technology Professional) Server AdministratorMicrosoft OfficeMicrosoft ProjectMicrosoft WindowsMini MBA ScholarshipNegotiatorNetworkingPMPPMP (Project Management Professional)Program ManagementProjectProject ManagementSharePointSoftware DevelopmentSr. Technical Back Office RepresentativeSupportTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

3-5 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

Less than 1 year

SharePoint

SharePoint

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Networking

Networking

: Intermediate

: High

:

1-3 years

Business Planning

Business Planning

: Intermediate

: Medium

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Negotiator, Customer-oriented, Details-oriented

Online Presence

https://eg.linkedin.com/in/mohamedelfishawyhttps://www.facebook.com/Mo7amed.Magdi

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