Basic Info

Mohamed Elbiali

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Founder/Managing Director at Printed Inc.

Experience Details

Founder/Managing Director

Operations/Management

Senior Management (e.g. VP, CEO)

N/A


Company Details

Printed Inc.

Cairo, Egypt

N/A

Textile and Clothing

N/A

Nov 2015 to present (1 year 1 month)
Operations Manager at Stream Global Services

Experience Details

Operations Manager

Operations/Management

Manager

- Mainly responsible for day-to-day recruiting, supervising training, Developing and leading a team of customer service operations staff members, including but not limited to Customer Service Representatives, back office processing staff, quality representatives, Seniors support professionals and trainers.
- Work with the client and the workforce management team to ensure the operation is staffed appropriately to meet all performance requirements.
- Develops performance goals and objectives for the Team/Account and monitors the achievement of those goals.
- Ensure full compliance with contractual requirements, including all applicable Service Level Agreements, Key Performance Indicators, and client approved regulations.
- Provide daily feedback and motivation to team members and conduct regular, Preset and timely performance appraisals.
- Provide daily coaching as well as doing daily & weekly analysis for knowledge & performance gaps on team & account levels.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

N/A

Telecommunications, Entertainment

www.stream.com

Jul 2009 to Aug 2015 (6 years 1 month)

Achievements


- Awarded as the Best Manager in Stream, Cairo site, 2 Times.
- Awarded as the Best Team in EMEA.
- Awarded as the Best Account motivational Project from the client, business director, Stream site director & Stream operations executive.
- Awarded Certificate of Excellence from the client for leading, developing & improving The Back Office team.
- Awarded from Site director for “Professional & Dedicated efforts” in Emergency handling & problem solving as well as effective Cost management.
- Awarded “Value Challenge” Prize for innovating Best Project Idea in EMEA.
- Awarded “Exceptional” appraisal 3 times from both Operations manager & site director.
- Awarded Special recognition from Operations manager, for gaining “PMP” credential.
- Recruiting, interviewing & selecting more than 170 Agents for the account.
- Streamlining 26 batches of more than 630 support professionals.



I was recognized from the state for getting 99% at "thanawia Amma"

Education

Bachelor in Pharmacy

Education Details

Bachelor

Pharmacy

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mahala School

Egypt

2008

A / Excellent / 85 -100%

I got 99% in Secondary School

Mahala School
2008

Certifications

Certificate details

PMP "Project Management Professional"

Feb 2014

N/A

N/A

1692686

PMI "Project Management Institute"

PMP is the highest accreditation in the world in Project management

Certificate details

Diploma in Business Administration

Jun 2014

N/A

N/A

N/A

Edinburgh University

Still pursuing MBA, currently got Diploma in BA

Certificate details

Certified Retail Manager

Jul 2014

N/A

N/A

N/A

Houston University

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCertified Retail ManagerCommunicatorConsultative & Solutions Selling ApproachesCreativeCustomer Needs Assessment & FulfillmentCustomer Service & Retention ImprovementDiploma In Business AdministrationEnglishEntertainmentExperience In Applying PMI Protocols & GuidelinesExperience In Cost, Time & Quality ManagementExperience In Recruiting, Streamlining & Building New TeamsFounder/Managing DirectorHard WorkerIntranet Based ToolsManagementManaging Different Stakeholders ExpectationsMicrosoft OfficeOperations ManagerPMP "Project Management Professional"PharmacyProduct Sales Planning/ExecutionProject Lifecycle Coordination & ManagementProject ManagementReadingStream Global ServicesTeam PlayerTeam Training, Mentoring & EvaluationTelecommunicationsTextile And ClothingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Intranet based tools

Intranet based tools

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

1-3 years

Product Sales Planning/Execution

Product Sales Planning/Execution

: Expert

: Extreme - I love it!

:

3-5 years

Team Training, Mentoring & Evaluation

Team Training, Mentoring & Evaluation

: Expert

: Extreme - I love it!

:

3-5 years

Managing different stakeholders’ expectations

Managing different stakeholders’ expectations

: Expert

: Extreme - I love it!

:

3-5 years

Project Lifecycle Coordination & Management

Project Lifecycle Coordination & Management

: Expert

: Extreme - I love it!

:

3-5 years

Consultative & Solutions Selling Approaches

Consultative & Solutions Selling Approaches

: Expert

: Extreme - I love it!

:

3-5 years

Customer Needs Assessment & Fulfillment

Customer Needs Assessment & Fulfillment

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service & Retention Improvement

Customer Service & Retention Improvement

: Expert

: Extreme - I love it!

:

3-5 years

Experience in Cost, Time & Quality management

Experience in Cost, Time & Quality management

: Expert

: Extreme - I love it!

:

3-5 years

Experience in applying PMI protocols & guidelines

Experience in applying PMI protocols & guidelines

: Expert

: Extreme - I love it!

:

3-5 years

Experience in Recruiting, Streamlining & building new teams

Experience in Recruiting, Streamlining & building new teams

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Communicator, Hard worker, Creative, Team Player

Online Presence

https://www.facebook.com/mohamed.elbiali.77

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