Basic Info

Mohamed Elbiali

8 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Country Manager at 004 International

Experience Details

Country Manager

Project/Program Management, Operations/Management, C-Level Executive/GM/Director

Senior Management (e.g. VP, CEO)

- Direct the activities and productivity of the entire organization.
- Lead the detailed planning and management of the project through to project completion.
- Ensure project milestones and targets are met by actively managing project on a day to day basis through appropriate resource, issue, and risk management.
- Directs, supervises, and governs corporate projects & Lead implementation of major new product launches.
- Reviews proposals to determine costs, timeline, funding, staffing requirements, and goals.
- Oversees the work of project managers and their project teams.
- Deliver an assigned project to a successful conclusion (on time, on budget, and in scope).
- Ensure success by connecting enterprise wide resources to achieve goals
- Establish key metrics to track success &Tracking of launch metrics and diagnosis of key failure points.
- Work cross-functionally with Portfolio Management, Commercial, Supply Chain and others to close gaps and get back on track.
- Tracking and accountability of key initiatives & X-matrix / strategy implementation.
- PE expansion pipeline process & Change management support.
- Implement standard working practices & Simplification of workflows.
- Rationalize what we work on & Assess better places in the company for the work to happen.
- Recommend better ways to execute Establish strong relationships with the sales and marketing leadership of key suppliers.
- Travel on a periodic basis to maintain solid relationships with the suppliers and represent the company at industry events and trade shows, provide support to field sales organizations at regional meetings and with customers.
- Oversee the company’s financial performance, investments and other business ventures.
- Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.
- Oversee the efficient and effective day-to-day operation of the organization.


Company Details

004 International (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.004-arabia.com

Sep 2016 to present (10 months)
Founder/Managing Director at Printed Inc.

Experience Details

Founder/Managing Director

Operations/Management

Senior Management (e.g. VP, CEO)

N/A


Company Details

Printed Inc.

Cairo, Egypt

N/A

Textile and Clothing

N/A

Nov 2015 to Aug 2016 (9 months)
Operations Manager at Stream Global Services

Experience Details

Operations Manager

Operations/Management

Manager

- Mainly responsible for day-to-day recruiting, supervising training, Developing and leading a team of customer service operations staff members, including but not limited to Customer Service Representatives, back office processing staff, quality representatives, Seniors support professionals and trainers.
- Work with the client and the workforce management team to ensure the operation is staffed appropriately to meet all performance requirements.
- Develops performance goals and objectives for the Team/Account and monitors the achievement of those goals.
- Ensure full compliance with contractual requirements, including all applicable Service Level Agreements, Key Performance Indicators, and client approved regulations.
- Provide daily feedback and motivation to team members and conduct regular, Preset and timely performance appraisals.
- Provide daily coaching as well as doing daily & weekly analysis for knowledge & performance gaps on team & account levels.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

N/A

Telecommunications, Entertainment

www.stream.com

Jul 2009 to Aug 2015 (6 years 1 month)

Achievements


- Awarded as the Best Manager in Stream, Cairo site, 2 Times.
- Awarded as the Best Team in EMEA.
- Awarded as the Best Account motivational Project from the client, business director, Stream site director & Stream operations executive.
- Awarded Certificate of Excellence from the client for leading, developing & improving The Back Office team.
- Awarded from Site director for “Professional & Dedicated efforts” in Emergency handling & problem solving as well as effective Cost management.
- Awarded “Value Challenge” Prize for innovating Best Project Idea in EMEA.
- Awarded “Exceptional” appraisal 3 times from both Operations manager & site director.
- Awarded Special recognition from Operations manager, for gaining “PMP” credential.
- Recruiting, interviewing & selecting more than 170 Agents for the account.
- Streamlining 26 batches of more than 630 support professionals.



I was recognized from the state for getting 99% at "thanawia Amma"

Education

Bachelor in Pharmacy

Education Details

Bachelor

Pharmacy

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mahala School

Egypt

2004

A / Excellent / 85 -100%

I got 99% in Secondary School

Mahala School
2004

Certifications

Certificate details

PMP "Project Management Professional"

Feb 2014

N/A

N/A

1692686

PMI "Project Management Institute"

PMP is the highest accreditation in the world in Project management

Certificate details

Masters in Business Administration

Jun 2014

N/A

N/A

N/A

Edinburgh University

N/A

Certificate details

Certified Retail Manager

Jul 2014

N/A

N/A

N/A

Houston University

N/A

Certificate details

Six Sigma Green Belt

Aug 2016

N/A

N/A

N/A

lean Sigma Corporation

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

004 InternationalAnalyticalArabicCertified Retail ManagerCommunicatorConsultative & Solutions Selling ApproachesCountry ManagerCreativeCustomer Needs Assessment & FulfillmentCustomer Service & Retention ImprovementE-commerceEnglishEntertainmentExperience In Applying PMI Protocols & GuidelinesExperience In Cost, Time & Quality ManagementExperience In Recruiting, Streamlining & Building New TeamsFounder/Managing DirectorHard WorkerInternetIntranet Based ToolsManagementManaging Different Stakeholders ExpectationsMasters In Business AdministrationMicrosoft OfficeOperations ManagerPMP "Project Management Professional"PharmacyProduct Sales Planning/ExecutionProgram ManagementProjectProject Lifecycle Coordination & ManagementProject ManagementReadingSix Sigma Green BeltStream Global ServicesTeam PlayerTeam Training, Mentoring & EvaluationTelecommunicationsTextile And ClothingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Intranet based tools

Intranet based tools

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

1-3 years

Product Sales Planning/Execution

Product Sales Planning/Execution

: Expert

: Extreme - I love it!

:

3-5 years

Team Training, Mentoring & Evaluation

Team Training, Mentoring & Evaluation

: Expert

: Extreme - I love it!

:

3-5 years

Managing different stakeholders’ expectations

Managing different stakeholders’ expectations

: Expert

: Extreme - I love it!

:

3-5 years

Project Lifecycle Coordination & Management

Project Lifecycle Coordination & Management

: Expert

: Extreme - I love it!

:

3-5 years

Consultative & Solutions Selling Approaches

Consultative & Solutions Selling Approaches

: Expert

: Extreme - I love it!

:

3-5 years

Customer Needs Assessment & Fulfillment

Customer Needs Assessment & Fulfillment

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service & Retention Improvement

Customer Service & Retention Improvement

: Expert

: Extreme - I love it!

:

3-5 years

Experience in Cost, Time & Quality management

Experience in Cost, Time & Quality management

: Expert

: Extreme - I love it!

:

3-5 years

Experience in applying PMI protocols & guidelines

Experience in applying PMI protocols & guidelines

: Expert

: Extreme - I love it!

:

3-5 years

Experience in Recruiting, Streamlining & building new teams

Experience in Recruiting, Streamlining & building new teams

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Communicator, Hard worker, Creative, Team Player

Online Presence

https://www.linkedin.com/in/melbialiy/https://www.facebook.com/mohamed.elbiali.77

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