Basic Info

Mohamed Saied

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Specialist at Aptec an Ingram Micro Company

Experience Details

Operation Specialist

Operations/Management, Logistics/Supply Chain, Administration

Experienced (Non-Manager)

• Managing Sales order packs received form sales
• Order processing from quotation to delivery.
• Sales Order entry entering Quotes on E-Shop.
• Backlog Status, Inventory Status – information to sales.
• Supporting credit control queries which relate to operations.
• Checking status of order at all stages up to receipt to our warehous
Informing sales of order status and lead-times.
• Review and validation of vendor cost quotation.
• Cross referencing and checking of information for completeness and accuracy across multiple quotations and orders.
• Track / resolve matters related to all sales orders, including order variations, amendments and updates.
• Review and re-validation of orders in case of order amendments and cancellation.
• order raising process and ensure that it is completed timely.
• Proactively communicate with Sales team, Product Mangers, Procurement team, Finance team and Credit team on order processing and delivery status.
• Ensure the order raising meets the expected SLA.
• Issue invoices and credit notes.
• Serve as primary interface between sales and other operational functions developing sales processes and procedures.
• Customer verification and set up new customer accounts.
• Decisions related to the day-to-day management of the work: prioritizing tasks and focus of the taskforce
• Escalation of issues or challenges that may negatively impact the business
• Decisions on initiating operational processes improvement projects or programs.


Company Details

Aptec an Ingram Micro Company (multinational)

Cairo, Egypt

51-100 employees

Computer Hardware, Computer Networking , Logistics and Supply Chain

http://meta.ingrammicro.com/

Dec 2016 to present (1 year 1 month)
Purchasing & Operation Specialist at Metra Computer Group

Experience Details

Purchasing & Operation Specialist

Manufacturing/Production

Experienced (Non-Manager)

-Handle day to day vendor operational activities pertaining to service portion across the Group.
-Handle daily purchase requisitions by placing orders on vendor portals.
-Handle life cycle of the repair process in terms of the spares life time from the open to the close of the service incident on SAP system.
-Submit vendor claims on timely manner upon each vendor policy.
-Updating the SAP system with the necessary transactions.
-Maintain data accuracy on both vendor and the company SAP system and completeness of the ordering processes on the vendor portal.
-Follow up and handle the escalations and direct them properly till the resolve is occurred in a proper response time.
-Responsible of RTV process in terms of the operational part through prepare the required documentation and COM invoices.
-Maintain the compliance of SLAs and due dates set by partners.
-Handle correspondences between OPS team and service centers across GCC.


Company Details

Metra Computer Group (multinational)

Giza, Egypt

501-1000 employees

Computer Hardware

http://www.metracomputer.com/Default.aspx

Jul 2012 to Nov 2016 (4 years 4 months)
Call Center Representative at Vodafone EG

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

-provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
- Providing guidance in areas of professional matters as requested or needed.
- Applying FCR concept for all customer’s inquires.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
- Adhere to Customer Operations Department policies and procedures.
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty
. - Perform standardized activities and tasks efficiently and effectively. - Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
- Handle and retain all the customers’ complaints within the SLA.
- Handle all USB and mobile internet basic trouble shooting related issues. - Supporting corporate queue by handling SME authorized and end-users inquires.
- Supporting collection queue by handling collections inquires and bills explanation.
- Explore the required negotiation skills for making payments' deals when needed. - Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
- implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone EG (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Jan 2010 to Nov 2011 (1 year 10 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration , Management Science

Culture and Science city, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Culture and Science city
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alahram high school

Egypt

2006

B / Very Good / 75 - 85%

N/A

Alahram high school
2006

Training and Courses

Training/Course Details

Customer Service

Mar 2016

Top Business

N/A

Training/Course Details

Basics of Supply Chain Management

Aug 2016

LeadUp Education

• Fundamental relationships in the design, planning, execution, monitoring and control that occur. • Understanding various supply chain environments. • Managing demand, including markets and customer expectations. • Designing products, processes and information systems. • Understanding supply issues including inventory costs, functions and metrics.

Jobseeker photo

Profile Skills and Keywords

ActivitiesAdministrationAptec An Ingram Micro CompanyArabicBasics Of Supply Chain ManagementBusiness AdministrationBusiness-orientedCRMCall Center RepresentativeComputer HardwareComputer NetworkingCustomer ServiceERPEnglishHard WorkerLogisticsLogistics And Supply ChainManagementManagement ScienceManufacturingMetra Computer GroupMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperation SpecialistOperationsOperations/Logistics/Administration/PlannerProblem SolverProductionPurchasing & Operation SpecialistSportsSupportSupportiveTech Support / Customer ServiceTechnologiesTelecommunicationsTransportationVodafone EG

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

CRM

CRM

: Intermediate

: High

:

1-3 years

ERP

ERP

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tech Support / Customer Service

Tech Support / Customer Service

: Advanced

: Medium

:

More than 7 years

Operations/Logistics/Administration/

Operations/Logistics/Administration/

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Business-oriented, Hard worker, Problem Solver, Supportive

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