Basic Info

Mohamed Saied

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Specialist at Aptec an Ingram Micro Company

Experience Details

Operation Specialist

Operations/Management, Logistics/Supply Chain, Administration

Experienced (Non-Manager)

Managing Sales order packs received form sales
Checking and follow-up with sales for missing data
Entering Quotes
Sales Order entry on E-Shop
Dealing with credit control on releases
Checking status of order at all stages up to receipt to our warehouse
Informing sales of order status and lead-times
Backlog Status, Inventory Status – information to sales
Supporting credit control queries which relate to operations
Order dispatching and full logistics coordination.


Company Details

Aptec an Ingram Micro Company (multinational)

Cairo, Egypt

51-100 employees

Computer Hardware, Computer Networking , Logistics and Supply Chain

http://meta.ingrammicro.com/

Dec 2016 to present (4 months)
Customer Operations at Globemed Egypt

Experience Details

Customer Operations

Customer Service/Support, Operations/Management, Medical/Healthcare

Experienced (Non-Manager)

- Assist service providers who have specific inquiries regarding their claims.
- Provide the callers with any information needed regarding their Payments/checks status.
- Deal with providers face to face and help in resolving any customer complaints.
- Update and respond to the CRM.
- Support and Follow up with the Finance department.
- Assist the finance team in other tasks as assigned.


Company Details

Globemed Egypt (multinational)

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services, Insurance

http://www.globemedegypt.com

Feb 2016 to Nov 2016 (9 months)
Operation Specialist at Metra Computer Group

Experience Details

Operation Specialist

Manufacturing/Production

Experienced (Non-Manager)

-Handle day to day vendor operational activities pertaining to service portion across the Group.
-Handle daily purchase requisitions by placing orders on vendor portals.
-Handle life cycle of the repair process in terms of the spares life time from the open to the close of the service incidents.
-Submit vendor claims on timely manner upon each vendor policy.
-Maintain data accuracy on both vendor and the company system and completeness of the ordering processes on the vendor portal.
-Follow up and handle the escalations and direct them properly till the resolve is occurred in a proper response time.
-Responsible of RTV process in terms of the operational part through prepare the required documentation and COM invoices.
-Maintain the compliance of SLAs and due dates set by partners.
-Handle correspondences between OPS team and service centers across GCC.


Company Details

Metra Computer Group (multinational)

Giza, Egypt

501-1000 employees

Computer Hardware

http://www.metracomputer.com/Default.aspx

Jul 2012 to Nov 2015 (3 years 4 months)
Call Center Representative at Vodafone EG

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

-provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
- Providing guidance in areas of professional matters as requested or needed.
- Applying FCR concept for all customer’s inquires.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
- Adhere to Customer Operations Department policies and procedures.
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty
. - Perform standardized activities and tasks efficiently and effectively. - Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
- Handle and retain all the customers’ complaints within the SLA.
- Handle all USB and mobile internet basic trouble shooting related issues. - Supporting corporate queue by handling SME authorized and end-users inquires.
- Supporting collection queue by handling collections inquires and bills explanation.
- Explore the required negotiation skills for making payments' deals when needed. - Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
- implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone EG (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Jan 2010 to Nov 2011 (1 year 10 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration , Management Science

Culture and Science city, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Culture and Science city
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el haram high school

Egypt

2006

B / Very Good / 75 - 85%

N/A

el haram high school
2006

Training and Courses

Training/Course Details

Customer Service

Mar 2016

Top Business

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesAdministrationAptec An Ingram Micro CompanyArabicBusiness AdministrationBusiness-orientedCRMCall Center RepresentativeComputer HardwareComputer NetworkingCustomer OperationsCustomer ServiceERPEnglishGlobemed EgyptHard WorkerHealthcare And Medical ServicesInsuranceLogisticsLogistics And Supply ChainManagementManagement ScienceManufacturingMedicalMetra Computer GroupMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperation SpecialistOperationsOperations/Logistics/Administration/PlannerProblem SolverProductionSportsSupportSupportiveTech Support / Customer ServiceTechnologiesTelecommunicationsTransportationVodafone EG

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

CRM

CRM

: Intermediate

: High

:

1-3 years

ERP

ERP

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tech Support / Customer Service

Tech Support / Customer Service

: Advanced

: Medium

:

More than 7 years

Operations/Logistics/Administration/

Operations/Logistics/Administration/

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Business-oriented, Hard worker, Problem Solver, Supportive

Online Presence

......

Like Mohamed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.