Basic Info

Mohamed Ayman

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT help desk at Sunjoy travel

Experience Details

IT help desk

Administration

Entry Level

Iam responsible for :
• -Provide helpdesk support and resolve problems to the end user’s satisfaction.
• -Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment.
• Manage PC setup and deployment for new employees using standard hardware, images and software .
• Perform timely workstation hardware and software upgrades as required.


Company Details

Sunjoy travel

Cairo, Egypt

1-10 employees

Travel and Tourism

www.sunjoytravelegypt.com

Jun 2014 to present (3 years 7 months)
Travel reservation agent at Sunjoy travel egypt

Experience Details

Travel reservation agent

Tourism/Travel

Experienced (Non-Manager)

-Iam the IT technician of company and iam responsible for all the IT issues.
- iam also a reservation agent and iam responsible for the hotels,flight tickets,resorts and transportation and i deal with customers and solve any problem they have .


Company Details

Sunjoy travel egypt

Cairo, Egypt

11-50 employees

Travel and Tourism

www.sunjoytraveegy.com

Jan 2013 to present (5 years)

Achievements


i had an excellent grade in my graduation project . i have the bachelor degree with very good grade 75%

Education

communication engineering in communication and network

Education Details

communication engineering

communication and network

Modern Academy for engineering and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy for engineering and technology
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al tawfekeyya

Egypt

2009

B / Very Good / 75 - 85%

N/A

al tawfekeyya
2009

Certifications

ICDL
May 2011

Certificate details

ICDL

May 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ccna

Nov 2015

self study

N/A

Training/Course Details

MCSA

Feb 2016

online (self syudy)

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopArabicCcnaCommunication And NetworkCustomer ServiceEnglishFootballHelping PeopleICDLITIT Help DeskInnovativeMCSAMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsMusicNetworkingOrganizerPacket TracerProblem SolverProfessional ChallengesRunningSocialSportsSwimmingTeam PlayerTeam WorkTennisTourismTravelTravel And TourismTravel Reservation AgentVMWareVolunteering ActivitiesWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

packet tracer

packet tracer

: Advanced

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

Less than 1 year

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

tourism

tourism

: Expert

: Extreme - I love it!

:

1-3 years

IT help desk

IT help desk

: Intermediate

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Organizer, Problem Solver, Innovative, Social, Team Player

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