Basic Info

Mohamed Ayman

Less than 1 year

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

IT help desk at Sunjoy travel

Experience Details

IT help desk

Administration

Entry Level

Iam responsible for :
• -Provide helpdesk support and resolve problems to the end user’s satisfaction.
• -Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment.
• Manage PC setup and deployment for new employees using standard hardware, images and software .
• Perform timely workstation hardware and software upgrades as required.


Company Details

Sunjoy travel

Cairo, Egypt

1-10 employees

Travel and Tourism

www.sunjoytravelegypt.com

Jun 2014 to present (2 years 6 months)
Travel reservation agent at Sunjoy travel egypt

Experience Details

Travel reservation agent

Tourism/Travel

Experienced (Non-Manager)

-Iam the IT technician of company and iam responsible for all the IT issues.
- iam also a reservation agent and iam responsible for the hotels,flight tickets,resorts and transportation and i deal with customers and solve any problem they have .


Company Details

Sunjoy travel egypt

Cairo, Egypt

11-50 employees

Travel and Tourism

www.sunjoytraveegy.com

Jan 2013 to present (3 years 11 months)

Achievements


i had an excellent grade in my graduation project . i have the bachelor degree with very good grade 75%

Education

communication engineering in communication and network

Education Details

communication engineering

communication and network

Modern Academy for engineering and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy for engineering and technology
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al tawfekeyya

Egypt

2009

B / Very Good / 75 - 85%

N/A

al tawfekeyya
2009

Certifications

ICDL
May 2011

Certificate details

ICDL

May 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ccna

Nov 2015

self study

N/A

Training/Course Details

MCSA

Feb 2016

online (self syudy)

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe PhotoshopArabicCcnaCommunication And NetworkCustomer ServiceEnglishFootballHelping PeopleICDLITIT Help DeskInnovativeMCSAMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsMusicNetworkingOrganizerPacket TracerProblem SolverProfessional ChallengesRunningSocialSportsSwimmingTeam PlayerTeam WorkTennisTourismTravelTravel And TourismTravel Reservation AgentVMWareVolunteering ActivitiesWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

packet tracer

packet tracer

: Advanced

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

Less than 1 year

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

tourism

tourism

: Expert

: Extreme - I love it!

:

1-3 years

IT help desk

IT help desk

: Intermediate

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Organizer, Problem Solver, Innovative, Social, Team Player

Online Presence

https://www.linkedin.com/in/mohamed-ayman-9b6811109?trk=nav_responsive_tab_profilehttps://www.facebook.com/mohamed.ayman.5458https://twitter.com/aymanshoobawww.sunjoytavelegy.com

Mohamed is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed 's full profile and find more great talent and professionals to join your team.