Basic Info

Mohamed Awaad

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Client Development Officer at Zaki Hashem & Partners, Attorneys at Law

Experience Details

Client Development Officer

Sales/Retail, Customer Service/Support, Legal

Experienced (Non-Manager)

Respond to the client queries regarding the products in a timely manner. Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations. Develop strong customer relationships in order to generate high volume of prospective clients. Manage customer calls and appointments effectively for new opportunities. Participate in industry forums, client discussions, and conferences as a representative of the organization, Pitching products and/or services. Prepare proposals, negotiating with clients


Company Details

Zaki Hashem & Partners, Attorneys at Law

Cairo, Egypt

101-500 employees

Legal Services

www.hashemlaw.com

Jul 2015 to present (1 year 5 months)
Team Manager at Convergys

Experience Details

Team Manager

Operations/Management

Manager

Motivating and inspiring the team to surpass their potential, Looking constantly for development as well as continuous improvement for the entire team, Monitoring, organizing, and coaching one to one team members on a daily basis, Carrying out team meetings and actively participating in the monthly and weekly meetings


Company Details

Convergys (multinational)

Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Services

www.convergys.com

Feb 2013 to Jul 2015 (2 years 4 months)
Senior Support Professional at Stream Global Services

Experience Details

Senior Support Professional

Operations/Management, Customer Service/Support

Entry Level

Support agents with their inquires, Handle supervisor calls, Train Agents transferred from one queue to another, Assistant Team Manager, Delegate Team Manager


Company Details

Stream Global Services (multinational)

Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Services

www.stream.com

Jun 2011 to Feb 2013 (1 year 8 months)
Customer Support Professional at Stream Global Services

Experience Details

Customer Support Professional

Customer Service/Support

Entry Level

Customer Support Professional at SiriusXM US Account. Assisting Customers with their issues. Upgrading customers & Resolve their issues.


Company Details

Stream Global Services (multinational)

Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Services

www.stream.com

Dec 2009 to Jun 2011 (1 year 6 months)
Sales agent at Ecco Call Center

Experience Details

Sales agent

Sales/Retail

Entry Level

Working as a sales agent at Hello mobile campaign, Serving 3 network in UK, Working n the sales force for 3 Network for UK customers.


Company Details

Ecco Call Center

Egypt

N/A

Outsourcing/Offshoring

N/A

Jul 2009 to Dec 2009 (5 months)

Achievements


I have achievements as Top Sales Team Manager for Cairo Site for year 2014.


Top Sales Manager for Cairo Site for 2014.

Education

BA in foreign trade

Education Details

BA

foreign trade, Business

Helwan University, Egypt

B / Very Good / 75 - 85%

Accounting Import & Export Exchange Market Managment Business

N/A

Helwan University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

cairo international school

Egypt

2004

A / Excellent / 85 -100%

N/A

cairo international school
2004

Certifications

BPO Industry
Sep 2009

Certificate details

BPO Industry

Sep 2009

N/A

N/A

N/A

Infosys India

N/A

Certificate details

Convergys Leaders as Coaches

Aug 2014

N/A

N/A

N/A

Convergys

N/A

Certificate details

Lean Six Sigma Green Belt

Dec 2014

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Lean Six Sigma Yellow Belt

Sep 2014

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Lean Six Sigma Black Belt

Apr 2016

N/A

http://www.iqf.org/geLean.asp?Lname=Awad&Fname=Mohamed&membernum=MA11959&ecode1=266L69GDMA11959&Ecode2=DGTKPKVEVGPIUISHTFTFSIRETEUKVIVNVEV2723

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

BPO Industry

Sep 2009

Infosys India

English (voice & accent). -Soft Skills (creativity, negotiation skills, Presentation skills, Communication skills, Problem solving, Interview skills). MS OFFICE. Customer Service.

Training/Course Details

Lean Six Sigma Yellow Belt

Nov 2014

AUC

N/A

Training/Course Details

Lean Six Sigma Green Belt

Dec 2014

AUC

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBPOBPO IndustryBusinessBusiness DevelopmentCall CenterClient Development OfficerCollectionConsumer ServicesContracts & RFPConvergysConvergys Leaders As CoachesCustomer RetentionCustomer ServiceCustomer Support ProfessionalCustomer-orientedDivingEnglishForeign TradeFrenchHandles StressLeaderLeadershipLeanLean Six Sigma Black BeltLean Six Sigma Green BeltLean Six Sigma Yellow BeltLegalLegal ServicesManagementManagmentMicrosoft OfficeMini TabOffshoringOperationsOutsourcingPersistentProblem SolverProblem SolvingPublic RelationsReadingRetailSalesSales AgentSenior Support ProfessionalSix SigmaSportStream Global ServicesSupportTeam ManagerTerms & Conditions

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

3-5 years

Contracts & RFP

Contracts & RFP

: Expert

: Extreme - I love it!

:

1-3 years

Mini Tab

Mini Tab

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Customer Retention

Customer Retention

: Expert

: Extreme - I love it!

:

5-7 years

Six Sigma

Six Sigma

: Expert

: Extreme - I love it!

:

1-3 years

BPO

BPO

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Operations

Operations

: Expert

: Extreme - I love it!

:

3-5 years

collection

collection

: Expert

: Extreme - I love it!

:

5-7 years

Contracts & RFP

Contracts & RFP

: Expert

: Extreme - I love it!

:

1-3 years

Terms & Conditions

Terms & Conditions

: Expert

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Expert

: Extreme - I love it!

:

3-5 years

Lean

Lean

: Advanced

: Extreme - I love it!

:

1-3 years

Managment

Managment

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Customer-oriented, Problem Solver, Persistent, Handles Stress

Online Presence

eg.linkedin.com/pub/mohamed-awaad/6b/884/bb/

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